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windows xp wont shut down

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Name: elifreedman
Date: November 11, 2003 at 04:00:16 Pacific
OS: windows xp
CPU/Ram: P4 1.7ghz 512mb
Comment:

When I go to shut down or restart or even log off nothing happens. Sometimes a few program (running in backround) may close but otherwise the computer is still functioning. If i go to task manager and manual kill the explorer and then shut down through task manager it will work but thats the only way besides killing the power. Any thoughts? Thanks.




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Response Number 1
Name: taco
Date: November 11, 2003 at 06:37:45 Pacific
Reply:

i had this problem not so long ago, run a virus scan, and if you have it adaware.
it fixed my problem, i had a couple of trojans and a few sneaky adaware files.
i've been told it happens if you use file sharing programs a lot


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Response Number 2
Name: Davy H
Date: November 11, 2003 at 08:48:49 Pacific
Reply:

If the above doesn't work.

Your going to have to find out what is running in the background.

Do a quick search on each program and see if there is a known problem. It may just be that you need to update some programs.

Another option to try is a program called EndItAll which is quite effective at closing programs down, not good enough for a permanent fix but should give you a temporary reprieve.


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Response Number 3
Name: elifreedman
Date: November 11, 2003 at 09:05:13 Pacific
Reply:

Turns out that after I just end the process "system32.exe" it shuts right down, any thoughts??


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Response Number 4
Name: Davy H
Date: November 11, 2003 at 16:29:42 Pacific
Reply:

Have you run an uptodate virus scanner?
Look here for potential help:

http://www.viruslist.com/eng/viruslist.asp?id=4209


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Response Number 5
Name: elifreedman
Date: November 12, 2003 at 02:55:18 Pacific
Reply:

Turns out it is a virus - a Kazaa virus called W32.HLLW.Logpole but I cant seem to get rid of it!!! I ran many different virus scans - online and my own norton - which is now up to date. Tried deleting the registry files like it said online but I can't find the ones it is asking for they are not there - here is a link to symantec's page: http://securityresponse.symantec.com/avcenter/venc/data/w32.hllw.logpole.html

Any more help would be greatly appreciated.

Thanks


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Response Number 6
Name: andy
Date: December 15, 2003 at 18:14:18 Pacific
Reply:

same prob mate its drivin me mad, even the same virus,and i cannot get rid of it either.

ive been crashing the processes manually until an nt authority system dialog comes up (same 1 as in the blaster virus) is that normal or is the blaster virus on my pc too, ive run norton 2003 and nothing has come up. any ideas?

would be nice if microsoft gave advice, we do pay them a friggin fortune.



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