After scanning Windows XP updates, make my selection, click install, it shows the download process, but it will not install.
Then, I cancel and the computer freezes. Control, Alt, Delete, will close out AOL.

Five days ago, I downloaded (2)Windows XP security files and when I tried to restart computer, in the logging off phase it froze.
Finally, after about eight minutes, it restarted on its own after not being able to do it with the power switch. Have not been able to download updates since.

Gateway Model G6-400
Processor 397 Mhz
Physical memory 256MB

Charlie

charle that is so strange i have never heard of that ? but freezing i have it points to genaric RAm what i dont understand is that you cant down load it anymore? How full is your harddrive? test your ram out here
http://www.memtest86.com/ put it on the desk top winzip it and thenput it on a floppy then run it from my computer also do a burn test here http://www.passmark.com/download/ down load the BurnInTest Professional edition 3.0 tell me the results..

David:
I have 4.40GB free hard drive space.

I was unable to perform the Memtest86. It kept telling me I had an unformatted disk in
Drive A and this was not true. Used several disks and formated the second time.

Ran BurnInTest V3.0 Pro - No errors except I didn't have CD in and got 178 errors while searching for files on data CD/DVD.
I got 279 errors on Sound, failed to play back MIDI via sequencer. I knew there was no sound when I ran the test, this is intermittant, all I have to do is retart.

After my posting, I was able to download and install Windows XP Updates from the Windows Updates Program that uses IE. I had been trying to download and install from AOL-IE and it didn't work and has worked in the past.

Charlie

>Ran BurnInTest V3.0 Pro - No errors except I didn't have CD in and got 178 errors while searching for files on data CD/DVD.<

charle i have been seeing a lot of this problems with DEFECTIVE dvds and cd roms causeing frezzing of the windows, it appears you have a bad cd or dvd i have a friend at work and i mention your problem with him and guess what. he had the same problem and he fould out the dvd could play movies BUT it was defective and causing all kinds of problems with the computer so the burn test found your problem..