Solved windows XP recovery reporting hard drive fail

May 20, 2011 at 16:35:57
Specs: Windows 7
While I was working online a windows XP recovery error message adived (all of a sudden) that
"The sysytem has detected a problem with one or more installed IDE/SATA hard disks. We recommend that you restart the system". Other pop up messages advised, "CRITICAL ERROR/ HARD DRIVE FAILURE: Ram memory usage high. Ram memory failure."
My entire system is enaccessible to any files, folder, programs, or applications. The only thing that opens (automatically) is the Windows XP Recovery window which automatically runs a diagnostic then provides a "fix" option. When I choose fix, it fixes half of the problem but request a purchase of the product to fix the rest.
I don't have $80 to buy this (and my computer was running in tip top shape 2 hours before this happened). As a matter of fact, when I restarted my computer it happened all over again and fixed the same errors.
Is my computer being hijacked? Seriously, how do I fix this? I've tried unhidding all of the files that are being hidden by this recovery thing but nothing is working.
Help! Anybody.

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#1
May 20, 2011 at 18:32:23
✔ Best Answer
Sounds very much like your pc has been infected and even after spending your dollars there is no guarantee of a fix. This is a well known scamming operation.

In order to confirm a problem with your hard drive and ram you can run your drive manufacturers diagnostic program and Memtest (Google for downloads), they both run from live cds so no problems with a system which will not boot, but you must have a working cd/dvd rom.

If your ram and hdd pass the tests you can then take action to clear the infection but ensure you backup critical files before starting the cleanup process of your choice.

Good luck


Please come back & tell us if your problem is resolved.


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#2
May 20, 2011 at 18:58:24
I agree that you may have a virus or for sure a malware of some kind.

I have made live cd's that have ways to do restore points or antivirus or antimalware but might have to make one just to get this out.

I'd try to boot to safe mode. Do complete power off and then power it back on. Just after you start to see words on screen you can press F8. It should allow you if you timed it right to go into safe mode. I'd try a restore point first.

If that worked then get a good security program to help protect this. Use limited user accounts too instead of an admin. account.

Don't be fooled by internet crooks.

Get a good hosts file too.

1/3 of highway deaths are caused by drunks. The rest are by people who can't drive any better than a drunk.


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#3
May 20, 2011 at 20:04:36
That sounds like a plan. I'll try it this week end. I'll let you know the outcome. Thanks for your insight.

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Related Solutions

#4
May 20, 2011 at 20:06:25
I'm going to try this as well, Jefro. Thanks. I'll keep you all posted.

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#5
May 21, 2011 at 12:50:00
One of those scams that wrecks things - best reboot if one ever pops up again.

Try MalwareBytes freebie, it is usually good at fixing those things.

Please come back and let us know the outcome.


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#6
May 23, 2011 at 12:30:03
Sorry for the late reply. I haven't been able to get to fixing my computer but will be working on getting that software tonight. I really appreciate your suggestion Derek.
You guys are super heros!

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#7
May 23, 2011 at 13:42:31
... should have added, don't touch "anything" in the pop-up Window if it ever appears on the internet. Even clicking the cancel X is taken as YES.

Please come back and let us know the outcome.


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#8
May 23, 2011 at 14:45:10
No way. How devious. Thats the first thing someone like would do is select the X button. It got me off gaurd because it had Windows' graphics. I knew something was fishy when it found corruptions (after I recently had it scrubbed) and only fixed a few and asked for $80.00 to clean the rest. Couldn't have been an actual Microsoft Windows service to completely block it's own operation system and scam payment info from the user ("user" Tron...lol). I even called micro soft and they didn't know where to direct me. BTW can I download an antivirus from one computer, onto a usb drive, and run it on the affected computer (the affected computer won't let me access any other applications)?

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#9
May 23, 2011 at 16:10:41
Yep, even F4 says YES to them these days. You can fiddle around (at a slight risk) with Ctrl-Alt-F4 but the best thing is to run CCleaner if you have it onboard, reboot then run CCleaner again. Even reboot alone is usually OK.

Did you try MalwareBytes? It has a few useful secrets. If the nasty has disabled exe files then MWB will still run if you change its exe to cmd or bat (that applies to both the download exe and the program exe). Often you have to fix associations after removing these nasties - there are tools around.

Please come back and let us know the outcome.


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#10
June 4, 2011 at 14:33:09
I know I am a bit late to the party here but I have something that may help with this. My son got this same thing on his computer a couple days ago and by the time I found out about it it had almost full control. He wanted to just reformat which I am sure would have worked but he would have lost a lot of data.

What I did to fix was go to control panel and create a new user account with admin capabilities rebooted and logged into that account. From there I browsed program files and updated and ran malwarebytes full system scan. This found it and cleared it.

Likely


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#11
June 7, 2011 at 15:28:42
Never would've thought of that at all. I'm going to try that. The Mal, AVG, and a couple of other anti virus anti mal and ad ware got rid of the viruses but I still don't have access to Internet Explorer through my wifi. maybe this'll help. Thanks all!

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#12
June 7, 2011 at 18:16:35
What you have is a malware infection called a rogue. There are many different variants and malware developers go to great lengths in designing them to look like genuine applications. They popup to say you have all these problems and the only way to fix them is to buy the full product. In reality, the list of problems is usually a fallacy and any real problems are actually caused by the rogue. It's all a big scam so you buy their fake product. How ironic that you started to experience problems when this program you've never heard of popped up to report problems.

Here is a very detailed guide with specific instructions on removing this particular rogue: http://www.bleepingcomputer.com/vir...

At the end, it recommends purchasing the paid version of Malwarebytes' Anti-malware to take advantage of its real-time protection. The free version is an on-demand scanner which only scans for malware when you instruct it to. If you already have a real-time anti-malware (often called an "anti-virus") program installed, you should not install a second. What real-time anti-malware program do you have installed by the way?

After completing the steps of the guide, do you still experience any problems using the computer?

Apologies if I don't respond to your reply immediately. I don't check this site daily, but you're welcome to PM me as a reminder.


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#13
June 8, 2011 at 20:11:49
I downloaded Malwarebytes and AVG as well as Adware by Lavasoft (all free versions). The viruses are cleaned and I can access my computer with the exception of "All Programs" on the start menu showing empty folders and even though I have a strong wifi signal (I have a router on another computer) I can't access the web. Internet Explorer activates but can't brows. Iv'e tried the 192.168.1.0 IP and the 4.2.2.0 thingy in Network settings but I got "nuthin'. Whats up with that?

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#14
June 9, 2011 at 11:19:58
Firstly it would be worth searching for any known items that were on the start menu, in case they've been moved. Otherwise go here:
http://www.kellys-korner-xp.com/xp_...
Choose 117 on the left, which should at least restore the default ones. It might prove tricky to restore the ones for other programs you've added.

As far as the network is concerned you might have to uninstall & reinstall your network software (depending what it is exactly) then set it up again. Are there any errors showing in Device Manager?


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#15
June 9, 2011 at 11:50:22
Nah. No errors in Device Manager. I'll try uninstall/ reinstall. Sounds logical. Thanks.

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