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Windows XP Home Edition won't boot

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Name: xtraveno
Date: April 16, 2009 at 03:01:20 Pacific
OS: Windows XP Home Edition
Product: Packard bell / N/A
Subcategory: Hardware Problems
Comment:

Hi everyone

I turn on my computer and it starts OK but then the screen goes black and it beeps once then restarts the computer even before it starts windows.

I would really like some help and I've already tried starting it in safe mode but it doesn't work!!!

Thanks all.



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Response Number 1
Name: jefro
Date: April 16, 2009 at 13:20:35 Pacific
Reply:

Then your choice is to try to fix it with a live cd, copy off data with live cd and then reload xp.

"Best Practices", Event viewer, host file, perfmon, antivirus, anti-spyware, Live CD's, backups, are in my top 10


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Response Number 2
Name: xtraveno
Date: April 17, 2009 at 01:28:46 Pacific
Reply:

Hi

Where can I get a live cd?


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Response Number 3
Name: Rickyneck (by Ricky neck)
Date: April 17, 2009 at 01:54:18 Pacific
Reply:

If you are not able to boot in Safe Mode that means it may be the problem with hardware. You should change RAM and check.
You should also check Power supply of the computer.


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Response Number 4
Name: xtraveno
Date: April 17, 2009 at 02:11:30 Pacific
Reply:

This is not the first time I've had this problem because last time I was able to fix it with safe mode.

I'm pretty sure the RAM is working but I'll check again and the power supply is fine.


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Response Number 5
Name: Rickyneck (by Ricky neck)
Date: April 17, 2009 at 03:11:19 Pacific
Reply:

You should repair windows operating system with the help of windows disc.


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Response Number 6
Name: xtraveno
Date: April 17, 2009 at 03:16:27 Pacific
Reply:

Where can I get a Windows disk?

I didn't recieve any disks with my PC or any else of that kind...


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Response Number 7
Name: OtheHill
Date: April 17, 2009 at 03:47:50 Pacific
Reply:

You were supposed to make your own set of disks when you first got the computer. You may still be able to if you can get it running again.

How is it you know your RAM and power supply are OK?

A common cause of your problem is a failed drive in the system. Could be the CD drive. Watch the POST screens at startup to verify that ALL the drives and other hardware are being properly configured by the BIOS.

If you don't SEE any POST screens before the black screen then boot into the BIOS (setup) and disable fast boot and any logos.


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Response Number 8
Name: xtraveno
Date: April 17, 2009 at 04:03:04 Pacific
Reply:

When we got the computer no-one or no thing told us to make any disks but I did make some booting floppy disks with the help of my windows 98 for a windows xp but my windows xp dosn't have a drive for floppy disks so they're not that much help... I even tried copying the files form the floppy disks onto rewritable cds but that didn't work either.

Other all the drives and hardware are being configurated sucessfully in the POST screens.


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Response Number 9
Name: OtheHill
Date: April 17, 2009 at 05:25:21 Pacific
Reply:

Have you tried booting into Windows Safe Mode by using F8 at start up. Once in there you can go to Device Manager to see if you have any hardware with a problem.

I am not familiar with Packard Bell because that brand hasn't been sold in the USA for years. Did you get the computer brand new? Did it originally come with WinXP pre-installed?


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Response Number 10
Name: xtraveno
Date: April 17, 2009 at 05:31:41 Pacific
Reply:

I have tried a number of times to strat in safe mode and I even tried all other modes.

Yes, I got the computer brand new with windows XP pre-installed on it. And also I live in France so I bought it here.


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Response Number 11
Name: OtheHill
Date: April 17, 2009 at 05:43:36 Pacific
Reply:

Do you have a manual for the computer? Most OEM computers that come with Windows pre-installed have a hidden partition on the hard drive that contains all the files needed to restore the computer to the factory state.

Your manual should explain how to perform that restore. The procedure usually involves certain keystrokes at start up.

If you have person data that you need to copy you will need to access the files and copy BEFORE restoring to factory state. There are two methods available to you. First one is to remove the hard drive and install as a slave on a compatible computer. If the drive itself is not the problem then you should be able to access the files for copy.

The second method is to use a live CD to access the hard drive while it is in place. Knoppix is one such live CD OS. Knoppix installs to and runs from one CDR or DVDR. You can download for free but you will need a fast internet connection and a computer that can burn an ISO CDR.

Below is a link to download Knoppix.

If using the slave drive method you will need a computer that can read NTFS file format ( 2000/XP/Vista) and you may need to take owership of the files/folder. To learn how to do that look at the second link below.

http://www.soft32.com/Download/Free...

http://support.microsoft.com/kb/308421


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Response Number 12
Name: xtraveno
Date: April 17, 2009 at 08:42:38 Pacific
Reply:

The thing is I'm not very comfortable removing drives and hardware from the computer as it is a shared computer and it has important files and folders on it and if I lose them then It won't be very good...

I looked in the manual for my computer and it has a Packard Bell system restore program that I can run at startup so I ran the restore program it started restoring but then it it said:"run error 76 path not found" I click OK and then it restarts the computer Nothing else I can do...

I looked at that program "Knopix" and I noticed that it is for Linux. Is there one for Windows?

Anyway, if I can't do anything about it, on monday I am going to take the computer to a professienel technicien. I hope he can sort it out.


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Response Number 13
Name: OtheHill
Date: April 17, 2009 at 15:50:00 Pacific
Reply:

Download Knoppix. It isn't FOR Linux, It is Linux. It can read your drive and you should be able to copy your personal data using Knoppix.

You boot to the CDR that you make and it can access all your hardware. CD/DVD writer, flash drives, USB external drives, etc.


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Response Number 14
Name: xtraveno
Date: April 18, 2009 at 10:50:36 Pacific
Reply:

I've downloaded Knoppix and tried to make the disk but when it starts making it, it stops and says: An error has been produced error code 310953-34-00000000
I am doing this with a Windows Vista Toshiba Satellite and making the disc with with Toshiba disc creator.


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Response Number 15
Name: XpUser4Real
Date: April 18, 2009 at 11:02:56 Pacific
Reply:

are there any errors when you try getting into safe mode or does the PC just hang there?

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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Response Number 16
Name: xtraveno
Date: April 18, 2009 at 11:07:13 Pacific
Reply:

It just restarts strait after I press enter when selecting safe mode


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Response Number 17
Name: OtheHill
Date: April 18, 2009 at 11:07:40 Pacific
Reply:

I have no experience with Vista or the burning program but there is most likely something going on with your burner or the burning program. Use a different computer to create the disk or order Knoppix already on CDR.


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Response Number 18
Name: xtraveno
Date: April 18, 2009 at 11:09:53 Pacific
Reply:

Do you think windows 98 would work? Thats the only other computer I've got...
I can just drag and drop Knoppix onto a cdr, would that work?


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Response Number 19
Name: OtheHill
Date: April 18, 2009 at 11:17:47 Pacific
Reply:

Win98 would work if you have a burner and burning program installed on it. You can tranfer the download to the Win98 computer if it isn't connected to a faster internet connection.

Do you have Roxio or Nero on any of your computers?


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Response Number 20
Name: xtraveno
Date: April 18, 2009 at 11:22:30 Pacific
Reply:

I think I've got Roxio on Windows 98 and I am definetly sure that I've got another one that is called "DirectCD".


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Response Number 21
Name: OtheHill
Date: April 18, 2009 at 11:37:57 Pacific
Reply:

DirectCD is a packet writer. That isn't going to work for you but you may be able to use Roxio CD creator.


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Response Number 22
Name: xtraveno
Date: April 18, 2009 at 12:34:25 Pacific
Reply:

For some reason, my win98 doesn't want to detect Knoppix which I put on a cdr and as the computer is not connected to the internet I can't download it.

What do I do?


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Response Number 23
Name: OtheHill
Date: April 18, 2009 at 14:06:55 Pacific
Reply:

How did you put Knoppix on a CDR? As a data file? Open My Computer while the CDR is inserted and right click on that drive. Choose explore and then copy and paste the Knoppix download to the desktop. Double click on the file and Roxio should start.


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Response Number 24
Name: xtraveno
Date: April 19, 2009 at 07:29:39 Pacific
Reply:

It won't detect Knoppix at all...
Yes I put Knoppix in the CDR as a data file.


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Response Number 25
Name: clive_pearce
Date: April 19, 2009 at 07:32:40 Pacific
Reply:

you need to burn as an iso.

Deepburner free can do this

Before posting try google. Backup. Use anti virus software.


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Response Number 26
Name: OtheHill
Date: April 19, 2009 at 08:38:35 Pacific
Reply:

clive

I was asking the OP how they got the Knoppix download to the Win98 computer. Now I am thinking like you are that the OP is trying to boot to the data CDR.

xtraveno already has some version of Roxio. That should be able to make the CD too. I believe the download is self extracting and opens any available burning program. Should be a simple task. However I think the OP may be overwhelmed.


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Response Number 27
Name: xtraveno
Date: April 19, 2009 at 09:31:48 Pacific
Reply:

I have downloaded Deepburner it worked perfectly for making the iso image disc but I have a problem booting it on my WinXP. It starts loading but then says: Invalid or corrupt kernel image.
after that it has "boot:" where I can write in stuff I wrote in "ISOLINUX" and then it said "Image checksum error , sorry...
"Boot failed: press a key to retry..."
I press a key and then it restarts.

Otherwise can anyone recomend me another booting program. Thanks.


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Response Number 28
Name: clive_pearce
Date: April 19, 2009 at 11:13:24 Pacific
Reply:

where is says boot type boot

I think it might be a corrupt download.

or try disketernals

http://www.diskinternals.com/downlo...

or erd commander

http://www.fullandfree.info/softwar...

Before posting try google. Backup. Use anti virus software.


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Response Number 29
Name: xtraveno
Date: April 19, 2009 at 11:16:34 Pacific
Reply:

I tried that but then it says kernel image not found.


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Response Number 30
Name: clive_pearce
Date: April 19, 2009 at 12:48:55 Pacific
Reply:

try the links for bootable cd's

Before posting try google. Backup. Use anti virus software.


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Response Number 31
Name: larryf215
Date: April 19, 2009 at 16:54:26 Pacific
Reply:

burn it at the slowest speed possible. also are you using a cdr or a cdrw?

larry


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Response Number 32
Name: xtraveno
Date: April 23, 2009 at 10:24:45 Pacific
Reply:

It's OK, my technicien has sorted it all out (with my help and your help).

Thank you everyone.


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Response Number 33
Name: trvlr
Date: April 23, 2009 at 21:44:51 Pacific
Reply:

mmm - Interesting saga; perhaps you can/will tell us all what the problem was; and how fixed/resolved?


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