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Windows XP and critical update

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Name: JmG
Date: January 29, 2002 at 02:59:27 Pacific
Comment:

I can't boot after a critical update on Windows XP (Win XP security patch, MS01-054, MS01-059, Q315000)
Safe boot is OK but normal boot failed: mouse lock up on the blue login screen and Win XP freeze.
What happens ? Thank for your help



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Response Number 1
Name: John Callahan
Date: February 2, 2002 at 18:19:44 Pacific
Reply:

You probably had a bad download.

Once you figure out what the update was (probably a driver) go to the appropriate device and ROLL BACK the driver.

You could also do a system resore. My suggestion would be to call the microsoft tech support line. They should be able to walk you through this problem fairly easily.


John


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Response Number 2
Name: Frank
Date: July 13, 2002 at 08:27:40 Pacific
Reply:

Here you go...

RESOLUTION
To work around this behavior, rename the %WinDir%\System32\Catroot2 folder either by using the Windows XP user interface or at a command prompt.

For more information about how to rename folders by using the Windows XP user interface, click Start , click Help and Support , type renaming folders , press ENTER , and then click Change the name of a file or folder .

To rename the %WinDir%\System32\Catroot2 folder at a command prompt, follow these steps:

While you are in setup and while the error message is displayed on the screen, press SHIFT+F10 to start a command prompt. At the command prompt, type cd\windows\system32\ , and then press ENTER .


Type rename catroot2 catold , press ENTER , and then restart the computer. Try again to finish the upgrade.

If you cannot start a command prompt in setup, boot from a Microsoft Windows 95, Microsoft Windows 98, or Microsoft Windows Millennium Edition boot disk and rename the %WinDir%\System32\Catroot2 folder, or boot from the Windows XP disc and rename the folder in Recovery Console.


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