Windows XP Acer laptop booting problems

January 26, 2011 at 11:25:15
Specs: Windows XP
I have a problem in booting to Windows. After I turn on the power, I can see a screen with the Acer logo and an option to select F2 below it for about 2 seconds then it will show a black screen with the option to choose safe mode, last known... or start windows normally. When I chose 'start windows normally' it brings the screen for the operating system selection (i have 2 partition, both are xp) when i click on either one, it will show a windows screen opening but will again go back to the same process. When I tried to choose the safe mode, it freezes on a black screen with "multi(0)disk(0)partition(3)....\WINDOWS\system32\.......

See More: Windows XP Acer laptop booting problems

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January 26, 2011 at 11:52:27
... looks like you also have a third partition(3) it may be the Acer recovery click here for more info.

Angel Decoy
... Posting is provided "AS IS" with no warranties

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January 26, 2011 at 12:23:34
i have the recovery built in. and i tried that and it didnt work. all there was a blamk sceen with some pixulated dots at the top

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January 26, 2011 at 12:50:34
and i actually have a second partition(2) when runs on safe mode, but i dont knwo what that means

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Related Solutions

January 26, 2011 at 13:55:00
... did you manage to change any settings in your bios?

... have you tried?

Angel Decoy
... Posting is provided "AS IS" with no warranties

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January 26, 2011 at 14:06:25
yeah i have changed settings and played with it, but somehow its now working perfectly fine :) but thanks

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January 26, 2011 at 14:51:57
... lol

... you managed to do a recovery?

Angel Decoy
... Posting is provided "AS IS" with no warranties

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January 26, 2011 at 15:09:40
lol not even. i did something random and then my laptop booted fully

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January 26, 2011 at 23:19:49
well lookks like i was wrong, i got the same problem again, and i dont know what i didd last time so maybe some techinal help please

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January 27, 2011 at 09:08:09
... you say you have two xp's on selection to boot to!

... are you sure? ... maybe you have two entries in the boot.ini file and only one xp partition(?)

Angel Decoy
... Posting is provided "AS IS" with no warranties

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January 27, 2011 at 09:52:36
dude i dont even know....i dont think i know what a partition is
all i know is that when i try normal mode it stays at operating sceen and do nothing. when i try safe mode it says
"multi(0)disk(0)partition(2)\WINDOWS\system32\DRIVERS\agpCPQ.sys at the end. and when i press f10 and alt for recovery it goes blank :s

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January 27, 2011 at 13:16:06
"when i try safe mode it says
""multi(0)disk(0)partition(2)\WINDOWS\system32\DRIVERS\agpCPQ.sys"" at the end."

The last line shown on the screen when you boot into Safe mode doesn't necessarily have anything to do with your problem(s).

When nothing is wrong, when you boot into Safe mode, those lines will load on the screen, then the display of the lines will stay the same for a short while, then you see the Logon screen if you normally have to Logon, then you see the main desktop screen load in basic VGA graphics mode with a window on top of it asking you if you want to use Safe mode.

"....and when i press f10 and alt for recovery it goes blank :s "

A brand name system does NOT normally come with two operating systems on it, and even if it did they would be different operating systems, not the same one. .

What it does come with originally is at least two partitions on the original single physical hard drive - the second one is much smaller and sometimes, but not always, has all the data on necessary on it to re-load what you see in Windows as the C logical drive with all the software it originally had on that partition when the computer was new - if it does have all that data it's called a Recovery partition.
The second partition is either hidden from the user in Windows, or it's visible as the D logical drive but you are strongly discouraged to not alter it's data, or you are prevented from altering it's data.
Since you can't have two operating systems on one partition, then it's probable that someone deleted one of the original partitions, or at least the data contents of it, and installed another operating system,
OR, they did something similar such as they used a third party program to change the size of or add one or more partitions, and deleted one of the original partitions, or at least the data contents of it, and installed another operating system.

The feature that displays the line telling you to press F10 and Alt for Recovery is built into the mboard's brand name bios version, not the data on the hard drive.
If the data that pressing F10 and Alt normally is supposed to access is no longer on the hard drive where it's supposed to be, then that Recovery feature cannot work.

Try this.

Press F8 repeatedly while booting, DO NOT hold down the key, and when the Windows boot choices menu appears (white text on a black screen), choose
Disable automatic restart on system failure

That will attempt to boot the computer normally, and if Windows encounters a serious problem that would normally cause it to Restart, it will display a blue screen message instead.

Copy down the things that are unique in the message and post them here.


STOP: 0Xx00000xx (we don't need the stuff in brackets beside that)


There may be a problem file named at the end of the text.

There may be a link to More info or similar - if so, click on it to see if it names a problem file.

There may be a mention of a MINIDUMP file having been made - if so, copy down the name and location of it - you may need to click on a link to find that. That MINIDUMP file can be analyzed.

If that won't work.....

Boot the computer from an XP CD, and let it load files until it gets to the first screen of text, where it asks you if you want to Repair Windows - press R to answer yes, which will take you to the Recovery Console - a black screen interface.

It will look for existing operating system installations.

In your case, it should find two of them, one on C:\Windows, the other one on some other drive letter \Windows.

NOTE that if it does not find ANY Windows installations, see BELOW below.

Type the number before a listed operating system installation, then press Enter.

You will then see .....Administrator Password:

Usually there is no Administrator password - just press Enter.

type: CHKDSK /R (whatever the drive letter is):

E.g. for a Windows installation on C:\Windows,
type: CHKDSK /R C: (press Enter)

That will take a while to run because it checks the entire partition designated by that drive letter for errors.

When it is finished, if there was / were errors found there will be line(s) saying that on the screen.

Type: exit (press Enter) to close the Recovery Console, which will also restart the computer.

Boot from the XP CD again, go to the Recovery Console, an choose the other Windows installation that you did not choose the first time, run CHKDSK /R on that partition's drive letter.

Type: exit (press Enter) to close the Recovery Console, which will also restart the computer.

DO NOT press a key to boot from the CD.

See if the Windows installations now work normally.


If the Recovery Console DOES NOT find ANY Windows installations, then you probably have a SATA hard drive.

If the mboard's bios Setup has the SATA controller(s) in SATA a.k.a. AHCI mode, then the files initially loaded from the XP CD cannot recognize SATA drives because there are no SATA controller drivers built into the CD.

The easiest way to get around that is....
If you change that setting in the mboard's bios so the SATA controllers are in an IDE compatible mode of some sort, then the files initially loaded from the XP CD WILL recognize SATA drives, as IDE compatible drives.

I / we probably cannot search the web and find what that setting is, because there is usually not enough info, or no info at all, to be found about what you actually see in a brand name bios version, but whatever that setting is, it's presently set to SATA or AHCI, it's changeable, and at least one other choice is an IDE compatible choice, Save bios settings.

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January 27, 2011 at 23:31:59
... leaving you in "Tubesandwires" capable hands

... "adez" ...noted your first post with "partition(3)"

... your #10 post now displays "partition(2)"

... and concerning Acer recovery there are a few things to alter and save while exiting the bios (as the links show) for it to even function!

Angel Decoy
... Posting is provided "AS IS" with no warranties

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February 6, 2011 at 10:53:22
it was "partition(2)" from the begining, just tpyed wrong number.

iv got the laptop to now boot now it keeps popping up with RUNDLL errors

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February 6, 2011 at 11:14:27
it actually says h-rundll-error-in-inetcplcpl.

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February 6, 2011 at 14:14:28
PLEASE - when you quote an error, make sure you typed it correctly !

You can Edit any of your own posts on this web site, for a limited amount of time, except for the first one in a Topic thread after at least one response has appeared in the thread, by clicking on the icon that looks like a notepad at the top of your posts.

INETCPL.CPL , with a dot between the two CPLs, is the Internet Properties control panel.

There is a normally hidden backup copy of it on your hard drive, but the fact that it has an error probably indicates that data on your hard drive is corrupted !

If that's not the only rundll error you're seeing, that's even more likely !

A common thing that can happen with ram, even ram that worked fine previously, is the ram has, or has developed, a poor connection in it's slot(s).

See response 2 in this - try cleaning the contacts on the ram modules, and making sure the modules are properly seated:

For a laptop, or netbook, you must remove both its main battery and AC adapter before you do that.

For a brand name computer, see the Owner's or User's manual if you need to - how to remove or replace the ram is usually in that - it may already be in your installed programs. If you can't get into Windows, it may be on a disk that came with the computer, or you can go online and look at it or download it - it's in the downloads for your specific model.

Once you have done that, test the ram by booting the computer from a bootable disk with ram diagnostics on it.

If you want to try a memory diagnostic utility that takes a lot less time to run a full pass than memtest86 does, this one is pretty good - Microsoft's
Windows Memory Diagnostic:
Windows Memory Diagnostic is limited to testing only the first 4 gigabytes (GB) of RAM.
It can be toggled (press T) to do a standard or a more comprehensive set of tests - use the default 6 test one first - if it passes one pass of that, use the latter one. A few of the tests in the latter set are intentionally slower.
If you don't have a floppy drive, see the Quick Start Information at that Microsoft link for how to make a bootable CD of the Windows Memory Diagnostic (you need Windiag.iso - you don't necessarily need to use the program they mention to add it to the CD).

If your ram passes.....

Check your hard drive with the manufacturer's diagnostics.
See the latter part of response 1 in this:

If you don't have a floppy drive, you can get a CD image diagnostic utility from most hard drive manufacturer's web sites, but obviously you would need to make a burned CD, preferably a CD-R for best compatibility, on another computer if you need to.

Seagate's Seatools will test any brand of hard drive.
Do the long test.

If the hard drive itself tests okay, any data problems found can be fixed, one way or another.

If the hard drive itself tests okay.....

Do you have an XP CD for this computer ?
E.g. Dell, HP, and Compaq computers that had XP on them often came with a brand name supplied XP Re-installation CD, or similar, when they were new.

If you don't have that, do you have, or can you borrow, a regular OEM Microsoft XP CD of the same version - Home or Pro - as on the official Microsoft label that's on the outside of your computer case, probably on the bottom of it ?
A regular OEM Microsoft XP CD has "For distribution with a new PC only." printed on it, and it has the Microsoft holograms.

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