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Windows update will not start

Dell gx240
September 13, 2008 at 11:40:54
Specs: XP, 512mb

I have tried to restart windows update but it won't start manually or automatically.I got rid of virus before this happened, i think it was nynfdiia, xwwcoojt or vundo.afz
Anyone have any suggestions?
Here is my event log:
Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10005
Date: 9/13/2008
Time: 1:55:41 PM
User: COMPUTER1\Administrator
Computer: COMPUTER1
Description:
DCOM got error "The service cannot be started, either because it is disabled or because it has no enabled devices associated with it. " attempting to start the service wuauserv with arguments "" in order to run the server:
{E60687F7-01A1-40AA-86AC-DB1CBF673334}
------------------
System Information
Time of this report: 9/13/2008, 14:16:15
Machine name: COMPUTER1
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp.080413-2111)
Language: English (Regional Setting: English)
System Manufacturer: Dell Computer Corporation
System Model: OptiPlex GX240
BIOS: Default System BIOS
Processor: Intel(R) Pentium(R) 4 CPU 1.50GHz
Memory: 512MB RAM
Page File: 432MB used, 813MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.5512 32bit Unicode

victor


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#1
September 13, 2008 at 12:45:08

Is this what you tried?:

"To resolve this problem, follow these steps to enable the Automatic Updates service:
1. Click Start, click Run, type services.msc, and then click OK.
2. In the right pane, double-click Automatic Updates.
3. Click the Log On tab.
4. In the You can enable or disable this service for the hardware profiles listed below box, click the current hardware profile, and then click Enable.
5. Click Apply, and then click the General tab.
6. Click Start, and then click OK."
......

If that's what you tried and it didn't work, try this:


Click Start, select Run and type: cmd , click OK or press Enter.

Then type the following (pressing Enter and then answering okay after each one):

net.exe stop wuauserv

regsvr32 wuapi.dll
regsvr32 wuaueng.dll
regsvr32 wuaueng1.dll
regsvr32 wucltui.dll
regsvr32 wups.dll
regsvr32 wups2.dll
regsvr32 wuweb.dll
regsvr32 MSXML3.dll

net.exe start wuauserv

Close the window to go back to Windows.

You probably don't have to reboot, but you could do that anyway to make sure the changes work.
....

You can often reduce the typing you have to do by pressing the > (and < if you display too much) cursor key to display previously typed text in the last line typed.

If you get ANY error messages while doing that, check you typing. If you still get error messages, you may need to replace the missing or damaged file that the message relates to.



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#2
September 13, 2008 at 14:14:09

Thank you for your help, I tried what you suggested, i'm glad that i don't need to reinstall windows, however i still get this error message in dos- guess i got to find the file that is corrupted.

C:\net start WuAuServ
System error 1058 has occurred.

The service cannot be started, either because it is disabled or because it has n
o enabled devices associated with it.

victor


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#3
September 13, 2008 at 15:06:18

It would help if you told us which exact malware you had - you may not have removed everything it does.
Or you could describe it's symptoms in as much detail as you can.

If you have tried both the procedures I listed, if you are able to do the second one, try the first one after that.

If that doesn't help, try the procedure here:
http://www.wsuswiki.com/Procedureto...

That normally requires a Windows CD. I don't know if it will automatically find the files normally found on the CD on your computer when you still have the original Dell software installation installed, or not.

If that works, you will probably have to go to the Windows Update site and have it find and load the current Windows Update software version. The original Windows Update software version is probably older.(it will find and load it first thing, if you need the newer version)


If that doesn't work, if you DID NOT turn off System Restore as part of your removing the malware, try loading a previous System Restore restore point, with a date previous to when you think you got the malware.

If you DID turn off System Restore as part of your removing the malware, it does not have an old enough restore point even if you did turn it back on since.

In that case, or in any case,
try running system file checker.

This also normally requires a Windows CD, that has SP2 updates built into it. (If it does SP2 is printed on the original CD)
I don't know if it will automatically find the files normally found on the CD on your computer when you still have the original Dell software installation installed, or not.
If it doesn't you could borrow someone's Windows CD with SP2 updates included that is the same version as the XP installed on your computer - Home or Pro.

Start - Run - type: cmd , click OK or press Enter.
(if you get error messages, they may only stay on the screen in the that black window)
type: sfc /scannow (press Enter)
(a space between sfc and /scannow)

System file checker will then compare files normally found on your original CD to essential system files.

If you use a Windows CD, or in any case, sfc has bugs in it.
It may prompt to to provide a CD that has a description of a CD you don't have. If your original Windows version has SP2 updates built in, whenever it prompts you, just click on Retry until it continues. It may take 20 minutes or more for sfc to complete.
You will probably get no messages about what it does.
When it has finished, click on the X top right in the black Window, restart the computer, and try the second procedure above in response 1.
If that works, you will probably have to go to the Windows Update site and have it find and load the current Windows Update software version. The original Windows Update software version is probably older.
(it will find and load it first thing, if you need the newer version)



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Related Solutions

#4
September 13, 2008 at 17:28:10

Status, after trying sfc /scannow, it came back no corrupt file found and i noticed a rundll32.exe file kept poping up, when i went to http://www.wsuswiki.com/Procedureto... it lead me to another link because i got service pack 3 installed, now i trying the scan they had there: http://www.microsoft.com/communitie...

victor


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#5
September 13, 2008 at 18:16:29

Hello,

I had fun learning things resolving this issue today, my CA antivirus program scan got rid of some of the Vundo virus but the windows update start was my problem.
Now I have windows update via a free program called Malwarebytes' Anti-Malware, thanks for the help, this led me to success!

victor


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#6
September 14, 2008 at 07:43:30

I'm glad to hear you solved the problem.

I would like to know
- if you still have the original Dell software installation on this computer...\
- did you try sfc to see it works without you needing a Windows CD?
- did the one I pointed to before that work without you needing a Windows CD?

Malwarebytes probably got rid of a registry change made by malware the CA program did not fix. You may also have had other malware at the same time that the CA program did not remove.

Malwarebytes is a good one - it has helped me remove the symptoms and effects of recent rogue anti-malware programs from a friend's computer - but no one anti-malware program removes everything, especially recently.
........

FYI

You can get the symptoms of these rogue anti-malware programs merely by visting contaminated web sites. My friend had AVG 8 installed and running and it didn't detect two of them, one at a time, over the course of two weeks or so. He ran AVG 8 and AdAware 2008 full scans and nether detected this rogue anti-malware.

These rogue anti-malware programs use frowned upon methods to try to get you to buy their anti-malware software.
They
- deliberatly disable things so you are inclined to think you have malware
- pop up messages appear saying that you have malware even when you don't e.g. one pop upped messages about something that was accessing the computer from the web when the computer wasn't connected to the internet
- re-direct your home page to an anti-malware web site - you can't change the Home page
- install icons on your desktop that are links to anti-malware web sites - the shortcuts cannot be deleted.
- if you download their anti-malware software and scan your computer, it always finds at least some malware even if you don't actually have any. You can't remove what it finds until you buy their anti-malware - it's only then all the symptoms created by the rogue anti-malware program, so some are deceived into believing it was the anti-malware program that removed those symptoms.
- the quality of the anti-malware program itself varies from okay to poor.

If you have leftover symptoms after removing malware, try using SmitFraudFix - it fixes many of those, and for a lot of malware, not just Smit.Fraud. If there is more than one user on your system, you may need to run SmitFraudFix on other users.
SmitFraudFix is being continously updated - get the newest version.

Note that some anti-malware, e.g. AdAware 2008, flags the SmitFraudFix.exe file, both the download and the executable program file executing the download makes, as malware despite the fact it is not (there IS malware called Smit.Fraud). If you don't want to have it delete the SmitFraudFix.exe files, you will need to add the filename or the folders they are in to an exclude or ignore list.


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#7
September 14, 2008 at 08:14:04

Wow! You blew the whistle on Malware programs. Sfc/scannow didn't show any changes, but the virus may have been all over my harddrive. The person that sold me this computer had wiped the drive an installed XP pro. If CA did get rid of it, the virus must have regenerated somewhere else. I was lucky because i didn't have an installation CD. I've learned one program can't find everything, thanks for the lesson.

Have a fun day!

victor


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#8
September 14, 2008 at 12:23:20

"Sfc/scannow didn't show any changes, but the virus may have been all over my harddrive."

Sfc just replaces missing or damaged files Windows designates as essential system files, and it does not normally tell you what it did or did not do. It never hurts to run it, but I suggested running it to possibly replace a file ms update needs or depends on - it won't cure malware problems, other than it can replace missing or damaged files or infected system files the malware may have been responsible for.

When you get malware these days, you often get more than one thing at once. E.g. there is often a trojan involved that allows all sorts of malware to get through your defenses. CA may have found part of it but not all of it - that's common these days.

"If CA did get rid of it, the virus must have regenerated somewhere else."

It is more probable there was more malware there than that the CA software found, or the CA software fix was outdated and didn't fix something more recent that restores the malware automatically.
......

"The person that sold me this computer had wiped the drive and installed XP pro."

Did he give you a Windows CD, or a copy of one?

If he didn't....

Did the original Dell software installation have XP Pro? (You can probably look that up and find that in the specs for your model on the Dell site).

If it DID NOT have XP Pro, your copy of Windows is illegal, unless the installer used a Product Key for an XP CD he no longer uses. In that case it probably has an illegally generated Product Key.

If it DID have XP Pro, there is often an offical Microsoft sticker on the outside of the computer case with the Product Key on it. That Product Key can be used with any XP Pro CD, that is older than it having SP2c updates included, which is a very recent version, or a copy of such a CD, preferably on a CD-R. The copy has to be of the whole disk, using disk-at-once or simlilar in the burning software - copying the visible contents of the CD will result in the copy not being bootable.

If you do see that offical Microsoft sticker on the outside of the computer case with the Product Key on it, you can check whether the Product Key your Windows installation is using is the same as that.
E.g. search for Keyfinder on the web, by JellyBean whatever.
If it's the same, your Windows installation is legitimate.
If it isn't the same, you can use a utility to make it the same, but the key must be for the Windows version that came with the computer.
.......

If your model is not more than about 5 years old, if you want to be able to install all the software that was in the original Dell software installation, which includes whatever Windows version it had, you could look on the Dell site to see if you can get a set of Recovery CDs, or similar, for your model. If not, try searching on the web.
E.g. I got such a set for a Compaq computer and it cost only 2x.xx, before shippng charges, and it has 6? CDs.


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