Articles

Windows Update not working...

February 16, 2005 at 17:15:46
Specs: XP, 512

For the past month I've tried running Windows Update and downloading SP2 and other downloads for my PC, but it says Failed! every time I clikc the 'Install' button.

I've messed around with my Automatic Update settings ect. but nothing is working.

Thanks to whomever can help me.


See More: Windows Update not working...

Report •


#1
February 16, 2005 at 17:22:35

I get this too, but only from the windows update icon in the Start menu... If I go to the website in IE then it works jsut fine... XPsp2 -- I installed / removed it / reinstalled it and still no joy.

Does going directly to the site work for you or what else happens?

wondering if it might be some sort of corruption in the wupdmgr.exe



Report •

#2
February 16, 2005 at 17:41:16

Try this from Microsoft: Number 4 and number six worked for me

Please try the steps below to resolve your issue.

SUGGESTION 1:
==============
We have found that this issue can occur if any third party software is conflicting
with the Windows Update Site. If you have Norton, McAfee or other Antivirus or
firewall software installed on your system, the third party software can conflict
with the Windows Update Site hence I would sincerely request you to kindly disable
these software while accessing the site, this should resolve the issue for you. Please remember to enable the Windows XP firewall on your internet connection (if it is not already) before going online in case of Virus problems.

If the issue persists, let's go to the second suggestion.

SUGGESTION 2:
==============
This issue can be caused if one or more of the following services are disabled or
unavailable. We will therefore RESET Background Intelligent Transfer Service and
the Automatic Updates service. For this, please follow the steps given below:

1. Click Start --> select Run. In the Run box, type services.msc Click OK

2. Find the Background Intelligent Transfer Service. Right-click on it and select
Properties

3. Click on Stop and then again click on Start. In the Startup Type list, make sure
that "Automatic" is selected. Click OK

4. Similarly find Automatic Updates service. Right-click on it and select
Properties

5. Click on Stop and then again click on Start. In the Startup Type list, make sure
that "Automatic" is selected. Click OK

6. Close the Services window

[Please note that if the service is already started the "Start" button will be
grayed out. In this case "Stop" the service and then "Start" it again. On the other
hand if the service is not running, the "Stop" button will be grayed out. In this
case "Start" the service]

Once you have reset the two services, please access Windows Update site and check
whether the issue is resolved.

If the issue still remains, then please go through the information given below.

SUGGESTION 3:
=============
This issue can also occur due to some corrupt ActiveX Control files. Let us
register the following files using the Regsvr32 command and check whether the issue
is resolved. Please note, there is a space between Regsvr32 and the file name.

1. Close all instances of Internet Explorer.

2. Click Start and Run, type Regsvr32 wuapi.dll in the Open box and click OK.

3. Click Start and Run, type Regsvr32 wuaueng.dll, in the Open box and click OK.

4. Click Start and Run, type Regsvr32 wuaueng1.dll in the Open box and click OK.

5. Click Start and Run, type Regsvr32 wucltui.dll, in the Open box and click OK.

6. Click Start and Run, type Regsvr32 wups.dll in the Open box and click OK.

7. Click Start and Run, type Regsvr32 wuweb.dll in the Open box and click OK.

8. Click Start and Run, type Regsvr32 jscript.dll in the Open box and click OK.

9. Click Start and Run, type Regsvr32 atl.dll in the Open box and click OK.

10. Click Start and Run, type Regsvr32 msxml3.dll in the Open box and click OK.

11. Click Start and Run, type Regsvr32 softpub.dll in the Open box and click OK.

12. Click Start and Run, type Regsvr32 Initpki.dll in the Open box and click OK.

13. Click Start and Run, type Regsvr32 Mssip32.dll in the Open box and click OK.

SUGGESTION 4:
=============
Delete the following folders if they exist:

1. "WUTemp" in all partition's root folder: for example C:\WUTemp or D:\WUTemp
2. "Catroot2" in "C:\Windows\System32"
3. "WindowsUpdate" in "C:\Program Files" (This is a hidden folder.)

SUGGESTION 5:
==============
Enable "Use HTTP 1.1 through proxy connections".

1. Click Start, click Run, input "INETCPL.CPL" (without quotation marks) and press Enter.

2. On the the Advanced Tab, check "Use HTTP 1.1 through proxy connections" and uncheck "Use HTTP 1.1", and then click OK.

SUGGESTION 6:
==============
Add the Windows Update sites into "Trusted sites":

1. Click Start, click Run, input "INETCPL.CPL" (without quotation marks) and press Enter.

2. On the Security tab, click the "Trusted sites" icon, and then click the "Default Level" button.

3. Click the "Sites" button, and then uncheck "Require server verification (https:) for all sites in this zone."

4. Type each of the following lines, click "Add", and then repeat until they are all shown in the low box:(Note: The first line starts with HTTPS while others start with HTTP.)

https://v5.Windowsupdate.microsoft.com
http://Windowsupdate.microsoft.com
http://v5.windowsupdate.microsoft.com
http://Download.Windowsupdate.com

5. Click OK, and then check to make sure no sites are listed in "Sites" of "Restricted sites".
6. Click OK to Save the settings.

SUGGESTION 7:
==============
Configure Internet Explorer proxy settings:

1. Click Start, click Run, input "INETCPL.CPL" (without quotation marks) and press Enter.
2. On the Connections tab, click LAN Settings.
3. Uncheck "Automatically Detect Settings" and "Use Automatic configuration script".
4. If the "Advanced" button is not grey, click it, input or copy and paste the following string into the Exceptions box:

*.microsoft.com;*.windowsupdate.com

5. Click OK three times to save the settings.

I do hope that this resolves your issue.


Report •

#3
February 18, 2005 at 08:47:23

Still no luck :-/

When I click 'Install' it tries to download them but says 'failed!' every time.

Anything else I can do?

Thanks again


Report •

Related Solutions


Ask Question