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windows randomly shuts down

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Name: chocob124
Date: May 29, 2005 at 06:26:00 Pacific
OS: Windows XP Home
CPU/Ram: Pentium 4
Comment:

My computer has been randomly shutting down by itself lately. It happens when i'm working in Photoshop sometimes, but it always does that when i try to scan it with an anti-virus program (Norton anti-virus and McAfee online scan). It starts scanning and after 10 minutes or so it shuts down. Could it be a virus?



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Response Number 1
Name: Dr. Zhivago
Date: May 29, 2005 at 06:38:26 Pacific
Reply:

Read the Event Viewer and post the error messages you find there.

Beauty of the high sierra,
and she's looking out for you.


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Response Number 2
Name: chocob124
Date: May 29, 2005 at 06:41:58 Pacific
Reply:

there is no error message. i went to the activity record and all it shows is:
Scan started


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Response Number 3
Name: Dr. Zhivago
Date: May 29, 2005 at 06:58:58 Pacific
Reply:

What about "warnings"?

There should be three different logs:

System, Applications, Security.

Start>>Control Panel>>Administrative Tools>>Event Viewer

Even if there aren't error messages, something is going to show up there as having occurred on 05/29/05. What do you see?

Beauty of the high sierra,
and she's looking out for you.


0

Response Number 4
Name: ahm1
Date: May 29, 2005 at 06:59:54 Pacific
Reply:

i thnink that your CPU is getting hot when the load increaes on it, check the fan speed and monitor what happens to the cpu temperature

after a shutsown occurs , open the computer again and get into the Bios settings by pressing DEL after apening it
go to PC Health and check the CPU Temperature , and the Fan Speed


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Response Number 5
Name: chocob124
Date: May 29, 2005 at 07:20:58 Pacific
Reply:

sorry i misunderstood you the first time >_<
yes there are 3 error msgs:

the following boot-start or system-start driver(s) failed to load:
SAVRT

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7001
Date: 5/29/2005
Time: 10:02:24 PM
User: N/A
Computer: SESSHOUM-H8RS39
Description:
The SAVScan service depends on the SAVRT service which failed to start because of the following error:
A device attached to the system is not functioning.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: SAVRT
Event Category: None
Event ID: 20
Date: 5/29/2005
Time: 10:01:25 PM
User: N/A
Computer: SESSHOUM-H8RS39
Description:
Unable to initialize the virus scanning engine database files.
Data:
0000: 00 00 00 00 01 00 54 00 ......T.
0008: 00 00 00 00 14 00 07 c0 .......À
0010: 00 00 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........

thanx, i'll check the temperature and fan speed next time this happens.


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Response Number 6
Name: Dr. Zhivago
Date: May 29, 2005 at 07:42:21 Pacific
Reply:

Your sources are Service Control Manager, and SAVRT.

Your ID codes are 7001 and 20.

Plug 'em in:

http://www.microsoft.com/technet/support/ee/search.aspx?DisplayName=Windows%20XP%20Professional&ProdName=Windows%20Operating%20System&MajorMinor=5.1&LCID=1033

THEN post some more concise questions, if that doesn't reconcile the problem.

Beauty of the high sierra,
and she's looking out for you.


0

Response Number 7
Name: chocob124
Date: May 29, 2005 at 07:57:04 Pacific
Reply:

thanx alot ^__^

i'll try that now.....
this is what it tells me to do:
User Action
To troubleshoot the error:

Review the error information displayed in the message.
To display the WIN32_EXIT_CODE error that SCM encountered, at the command prompt, type
sc query service name
The information displayed can help you troubleshoot possible causes for the error.

what does it mean by "command prompt"? and "service name"?


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