windows not working

Dlink / Dwa 125
July 11, 2010 at 22:08:33
Specs: xp
When the screen opens up there are no icons or shortcuts to be seen.
When I go to control alt del I see 22 processes, if i close the "RSTRUI.EXE icons show up but clicking on shortcut nothing works . It is frozen, and only 2 % of cpu is used.

How can I make this work.
I have tried restore several timesto no avail.

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July 12, 2010 at 10:22:17
What Anti-Virus are you running. I have seen this in oder versions of Symantec. It causes the Explorer.exe not to start. You can start it by holding the Windows Key + R to bring up the Run box and type explorer.exe. If you are running an older version of symantec see if you can do an update.

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