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Windows Media Player 9 HELP

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Name: alebowgm
Date: January 13, 2004 at 14:47:50 Pacific
OS: XP Pro Build 2600 SP 1
CPU/Ram: 1024 MB DDR
Comment:

Hoping you can help me. When I launch Windows Media Player 9 with a local file, it runs fine, but anything I try to stream off of the net crashes Media Player 9. Wininent.dll is what it says is causing the problem. What can I do to fix it? I stream a lot of playbacks, and it is driving me nuts not being able to...

I really dont know what I may have done to cause it and I don't want to use System Restore...



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Response Number 1
Name: SVG
Date: January 13, 2004 at 16:05:30 Pacific
Reply:

Hi Adam,

I've got wininet.dll in
c:\Windows\System32\
folder.

Use WindowsExplorer's Search to look whether there are some backups in SystemRestore folders. Then copy the faulty one out of the way and replace it with a copy that you found.

Windows could be using the file, so you may get an error like 'access denied' when you try to copy the original. In that case, try it in SafeMode.
HTH

svg


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Response Number 2
Name: alebowgm
Date: January 15, 2004 at 13:38:06 Pacific
Reply:

Ya, I tried that already, but to no avail, I tried several wininet.dll files, I even tried deleting it and running Media Player, but it just replaces it with one that doesn't work...


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Response Number 3
Name: SVG
Date: January 15, 2004 at 14:53:55 Pacific
Reply:

Try these in WMP options:

[Player] Download codecs automatically >YES
[Player] Connect to the internet >YES
[Performance] Detect connection speed >YES
[Performance] Use default buffer >NO, set it 10sec
[Privacy] URLs: Clear History >YES
[Security] Do not run script commands and rich media streams... >YES
[Network] If you are using ports to receive streams, then make sure those ports aren't blocked by your firewall.

Try this once to see if it has an effect:
[Privacy] Send unique player ID to content providers >YES

Also, make sure that every folder (for storing temporary files) that is listed in the WMP options, actually exists on your drives.

In Internet Options:
[General] Delete Cookies >YES
[General] Delete Files >YES, even offline items
[Privacy] Advanced>Override Cookie handling >YES, accept all cookies (TRY THIS ONCE to see if it has an effect. If it does, then undo the 'Override cookie handling' again and lower the settings on the Privacy tab.
[Advanced] Disable script debugging >YES
[Advanced] Enable Install on demand... >both YES
[Advanced] Play animations in webpages >YES
[Advanced] Play videos in webpages >YES

Also, try viewing a stream with the firewall turned OFF to see if that has an effect (don't forget to turn it back ON!)

It's perfectly possible that wininet.dll isn't faulty, but is just trying to do something that it isn't allowed or able to.
Check WindowsUpdate for critical updates or patches. Reinstalling WMP could be a solution (make sure there aren't any Anti-Virus programs running when you install it).

That's about all I can think of. Reinstalling WMP may be the easiest way of solving this. It's also possible that the website itself or its connection aren't good enough.


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Response Number 4
Name: alebowgm
Date: January 16, 2004 at 11:44:46 Pacific
Reply:

Tried all that, still no luck.

It was all working fine before hand, however now it is just being strange...


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Response Number 5
Name: SVG
Date: January 16, 2004 at 12:32:31 Pacific
Reply:

This may be a Video-Acceleration problem.
InternetOptions
[Performance] Press 'Advanced' button and play around with the settings in there to see what effect it has.
Try to minimize all video-acceleration to see whether that solves it.
In the directX diagnostics tool, disable all directdraw stuff. You can find that one via START>All Programs>Accessories>System Tools>System Information>Tools-menu

If it has an effect, then try re-enabling the settings until you find which one's causing trouble.

You DO have the latest version of directX, don't you? If you don't, then download that (from Microsoft) first before doing the above. It could solve the problem at once.


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Response Number 6
Name: alebowgm
Date: January 18, 2004 at 21:08:04 Pacific
Reply:

Ya, I on top of all updates

The change in settings didnt seem to do anything...

I can't replace the file as well...


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Response Number 7
Name: alebowgm
Date: January 19, 2004 at 08:08:54 Pacific
Reply:

It isnt anything I think to do with Directx, as much as it is something to do with the initation program for streaming video, becasue local files are fine...

any ideas show to fix Wininent.dll


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Response Number 8
Name: SVG
Date: January 19, 2004 at 09:34:38 Pacific
Reply:

From what I've read about wininet.dll, this is what I would try next (history/connection settings in both programs):
WMP Options:
[Privacy] Save file/URL history >NO, and clear the history

InternetOptions:
[General] Clear the cookies & temporary files
[General] Clear the history of visited sites
[Content] Clear the SSL state
[Connections] Remove all connection-info in IE
[Connections] LAN Settings: leave all checkboxes clear
[Advanced] Use HTTP >Clear all boxes
[Advanced] Use SSL >Yes in all boxes
[Programs] IE should check if it's the default browser >YES

If that doesn't work:
Reinstall InternetExplorer

After checking all that, I would consider it a bug in WMP, or in wininet.dll, and Microsoft has some info on that:
Check whether this applies to your situation:
WMP streaming problem
I didn't find a direct downloadable fix for it. Maybe I overlooked.

I also found that two other .dll files are involved when wininet.dll interacts with InternetExplorer (I'm assuming that WMP uses the default browser, IE, or parts of it, to connect to online stuff): mshtml.dll, and urlmon.dll. Check whether they are on your computer and check whether IE is your default browser.

I'm out of possibilities if all of these don't have any effect. If one of them stops the crashes, then reverse the changes made to see what caused it. That way you can deal with it better, should it happen again.

svg


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Response Number 9
Name: alebowgm
Date: January 23, 2004 at 16:00:18 Pacific
Reply:

Ill try that and post results.

I tried installing Windows XP SP 2 Beta Release 1.0 but that didnt fix it


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Response Number 10
Name: alebowgm
Date: January 23, 2004 at 17:45:17 Pacific
Reply:

It appears as if it is a local user problem and not a general problem. I logged in as a guest user and used WMP without any issues, but as my local user, I still ran into the crash...

Any ideas?


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Response Number 11
Name: SVG
Date: January 23, 2004 at 18:57:46 Pacific
Reply:

The User-specific settings can either be stored in the registry, or on your hard-drive under your UserAccount folder that's in the Documents and Settings folder.

I've recently been able to help somebody out with a RealPlayer problem by using a trick, but I'm not sure it will work with WMP. I'll check some stuff in the ApplicationData folders, and post back in like fifteen minutes or so...


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Response Number 12
Name: SVG
Date: January 23, 2004 at 19:21:06 Pacific
Reply:

Okay, I'm back...

The trick was this: delete or move any file that has anything to do with your personal preferences in those UserAccount-application folders, and the program should rebuild the files, and possibly clear the problem. Now, that worked for RealPlayer, and I think it will work for you too.

So, move the files in these folders to another one:

This one holds the playlists & skins:
c:\Documents and Settings\UserAccountName\Application Data\Microsoft\Media Player

This one holds some database:
c:\Documents and Settings\UserAccountName\Local Settings\Application Data\Microsoft\Media Player

I'm not sure, but this one could hold some info about webcasts:
c:\Documents and Settings\UserAccountName\Local Settings\Application Data\Microsoft\Windows Media

Check their sub-folders too, and move all the files to another folder but remember which goes where in case the program asks for the file instead of rebuilding a new one.

Also, are you using some program like StyleXP to apply themes/skins onto your Windows programs? Something like that could be responsible as well because it's also User-specific.


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Response Number 13
Name: alebowgm
Date: January 23, 2004 at 22:01:44 Pacific
Reply:

Nope, that didn't do it unfortuantly.

Still crashes

I dont use themes or anything.

Basically, I was streaming a video and then it just froze on me, then I went and tried relaunching it, and from that point on, I couldn't do anything.

I also didnt have any restore points that I am able to revert back to before that time, so that doesnt work either...

I am going to play around a bit now in WMP to see if I can figure anything out.



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Response Number 14
Name: alebowgm
Date: January 23, 2004 at 22:14:58 Pacific
Reply:

Just an update on something I just tried, which may help people figure this out. I downloaded TweakMP from Microsoft, which is like TweakUI, but for Media Player. It it, it has a feature called RESTORE ALL DEFALT, and then warns you it will go back to how it orignally is. I tried this, but still had no luck, which to me means it goes to a larger problem...


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Response Number 15
Name: alebowgm
Date: January 24, 2004 at 00:16:52 Pacific
Reply:

In my frustration over this, I did a full Windows XP Recovery, off of the orignal boot cd I have. After 2 hrs of work, I got back into Windows, without all the Windows Updates, and I still can't stream...


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Response Number 16
Name: SVG
Date: January 24, 2004 at 09:31:00 Pacific
Reply:

1)
Can you include the URL for that streaming video, so I can try it? (You don't have to)

2)
Have we tried removing all the Audio & Video CODECs yet?
ControlPanel>Sound and Audio Devices>Hardware
Select Audio & Video CODECs and goto 'properties' twice (or you can troubleshoot first)
The CODECs are .dll or .exe, or ... files that will be downloaded automatically when needed, but I remember having told you to un-check that option in WMP, so make sure it's enabled again:
[Player] Download CODECs automatically <YES

3)
If you wanna have a go at manually registering all of the .dll files that WMP uses, then here's the list. The way to do that is this: open a CommandPrompt and type:
regsvr32 XXXXX.dll
The .dll files that are self-registering will put themselves back into the system. But again, no guarantee of successs...
(btw: this list was without streaming, so it may not be complete: try it for wininet.dll, mshtml.dll and urlmon.dll too)

wmplayer.exe (size: 1600)

ntdll.dll, kernel32.dll, ADVAPI32.dll,

RPCRT4.dll, USER32.dll, GDI32.dll, wmp.dll,

msvcrt.dll, ole32.dll, COMCTL32.dll,

SHLWAPI.dll, OLEAUT32.dll, VERSION.dll,

MSVFW32.dll, WINMM.dll, SHELL32.dll,

wmploc.dll, nView.dll, PSAPI.DLL, MSCTF.dll,

CLBCATQ.DLL, COMRes.dll, scrauth.dll,

ScrBlock.dll, wintrust.dll, CRYPT32.dll,

MSASN1.dll, IMAGEHLP.dll, rsaenh.dll,

userenv.dll, secur32.dll, netapi32.dll,

cryptnet.dll, WLDAP32.dll, jscript.dll,

SXS.DLL, UxTheme.dll, nvwddi.dll,

msimg32.dll, mpvis.dll, D3D8.DLL,

d3d8thk.dll, LGMOUSHK.dll



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Response Number 17
Name: alebowgm
Date: January 24, 2004 at 14:07:42 Pacific
Reply:

1. Doesnt matter what the stream is, every stream is dead. ESPN, TSN, WWE, SPORTSNET, YAHOO MOVIE, etc. Everything doesn't stream, and it will crash Internet Explorer if it is embeded...


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Response Number 18
Name: alebowgm
Date: January 24, 2004 at 14:16:20 Pacific
Reply:

I am not sure which ones you want me to delete, if all of them. So here is the list of stuff I have in the Hardware, and maybe it will help you give me an idea.

Standard Game Port
Unimodem Half-Duplex Audio Device
ATI TV Wonder Video Capture
ATI TV Wonder Audio Capture
Creative SB Audigy
Creatuve Game Port
SoundMAX Integrated Digital Audio
Specialized PCD WDM VBI Codec
ATI WDM Teletext Decoder
Audio Codecs
Legacy Audio Drivers
Media Control Devices
Legacy Video Capture Devices
Video Codecs
ATI TV Wonder Video Crossbar
ATI TV Wonder TV Tuner
ATI TV Wonder Audio Crossbar

BTW: Is there a way to delete all the codecs that have been downloaded for my user from a file? I think it is something along those lines...

(I have a Motorolla Voicemodem, ATI TV Wonder VE, Sound Blaster Audigy and Onboard Soundmax Soundcard).


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Response Number 19
Name: alebowgm
Date: January 24, 2004 at 14:17:08 Pacific
Reply:

I tried manually unregistering the files, but it couldnt find them. Where do I have to find these, do I have to go to the proper directory?


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Response Number 20
Name: alebowgm
Date: January 24, 2004 at 14:26:11 Pacific
Reply:

I downloaded from Microsoft the updated WMP Codecs, but to no avail either...


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Response Number 21
Name: alebowgm
Date: January 24, 2004 at 14:31:49 Pacific
Reply:

In review of what we said, we havent tried anything with the registry settings, is there anything you can suggest in there?


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Response Number 22
Name: alebowgm
Date: January 24, 2004 at 14:44:02 Pacific
Reply:

I tried removing the whole Media Player registry directory in Current User in the regedit, which goes and restarts all my WMP settings, however that didn't work either...

hmm...

weird...


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Response Number 23
Name: SVG
Date: January 24, 2004 at 14:51:12 Pacific
Reply:

Well, just to make it clear:

That list of .dll files are the ones that WMP is using when I start it. I included the regsvr32 method for manually registering them(not unregistering!). Just open the RUN-box and type regsvr32 mshtml.dll

I didn't know you had ATI TV video stuff on your computer. Maybe that's the source of all this trouble.

As far as CODECs are concerned, I would look for the ones related to on-line streaming, but I'm gonna have you try something else first !:)

Download FileMonitor & RegisterMonitor from SysInternals. Start them up and then start WMP. Those two programs will monitor in real-time all the stuff your computer is doing. Maybe a source can be found that way. Here's that link for both:
SysInternals / FileMon + RegMon


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Response Number 24
Name: SVG
Date: January 24, 2004 at 14:53:43 Pacific
Reply:

...those programs will list everything your computer is doing. You can clear the list just before starting WMP, and then have it stop, so you can see the 'captured' events.


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Response Number 25
Name: alebowgm
Date: January 24, 2004 at 15:09:47 Pacific
Reply:

svg, the log is pretty big. E-mail me and then I will e-mail you back with the logs so you can take a look.

Interesting of some of the things that launch...


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Response Number 26
Name: SVG
Date: January 24, 2004 at 15:14:03 Pacific
Reply:

Just click on my name to e-mail me. I'll have a look...


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Response Number 27
Name: alebowgm
Date: January 24, 2004 at 15:14:38 Pacific
Reply:

BTW: Tried disabling Norton Antivirus 2004, but it didnt help...


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Response Number 28
Name: alebowgm
Date: January 24, 2004 at 15:17:53 Pacific
Reply:

also I have had the ATI stuff since I started using my computer. I didnt make any changes to my computer at all. I unplugged my webcam, come to think of it, but I was still able to view streaming video after I did it.

It just crashed one time when I was streaming for some reason, and havent been able to get back in yet...


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Response Number 29
Name: alebowgm
Date: January 24, 2004 at 15:41:36 Pacific
Reply:

Here is one more thing I am realising now. WMP goes and is able to get the file name and information off of the web, before it crashes...


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Response Number 30
Name: SVG
Date: January 24, 2004 at 15:49:21 Pacific
Reply:

The File-Log wasn't exactly helpful in pinpointing an obvious failure.

I can see some CommonControls that have the 'FILE NOT FOUND' on them, but that's not really unusual, I think...

Moving on to Register-Log...


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Response Number 31
Name: alebowgm
Date: January 24, 2004 at 15:52:22 Pacific
Reply:

passing you along the logs for when it crashes in Internet Explorer, when trying to launch something embeded...


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Response Number 32
Name: SVG
Date: January 24, 2004 at 16:04:26 Pacific
Reply:

Are you still using Internet Explorer 4 ?



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Response Number 33
Name: alebowgm
Date: January 24, 2004 at 16:11:04 Pacific
Reply:

Nope, using Internet Explorer 6

6.0.2800.1106.xpsp2..3.422-1633

Update versions:; SP1; Q330994; Q824145


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Response Number 34
Name: SVG
Date: January 24, 2004 at 16:13:03 Pacific
Reply:

I saw some 'write IE4 error.txt' in one of them - strange...


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Response Number 35
Name: alebowgm
Date: January 24, 2004 at 16:30:00 Pacific
Reply:

I tried uninstalling

Microsoft Plus! for Windows XP but it didn't do anything (it has WMP plug ins, and after viewing the logs, it lead me to one of them...)...

You would think it wouldn't be a local issue, especially an Admin issue (even though there is only 1 user account, which is the admin, except when I turned on guest to check on WMP)...


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Response Number 36
Name: SVG
Date: January 24, 2004 at 16:31:54 Pacific
Reply:

Could you give this procedure a try? I'm thinking some temporary internet file is giving a conflict...

[ 52051 ] Clean index.dat


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Response Number 37
Name: alebowgm
Date: January 24, 2004 at 16:48:07 Pacific
Reply:

Nope...

I got index down to 32kb, I also went and manually made sure everything was deleted, but still couldnt get WMP to work...


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Response Number 38
Name: SVG
Date: January 24, 2004 at 16:49:49 Pacific
Reply:

THIS SURE SUCKS BIGTIME... lol



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Response Number 39
Name: SVG
Date: January 24, 2004 at 16:54:56 Pacific
Reply:

This is just one UserAccount having trouble, right? I'm thinking of an easy solution now: new account, but first transfer settings & data.

As a stab in the dark, how about trying this:
http://cexx.org/lspfix.htm


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Response Number 40
Name: alebowgm
Date: January 24, 2004 at 16:55:04 Pacific
Reply:

ya,

I am just doing mass searches everywhere for Media Files and Reg info and then deleting and trying to see if it works


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Response Number 41
Name: alebowgm
Date: January 24, 2004 at 16:57:33 Pacific
Reply:

I already thought of that, I just have so many settings customized, it can be a real issue transfering, especially when I add to the fact that a lot of programs I use, that are older programs, are not made for XP, but rather 98 where there was no Install for All Users setting...


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Response Number 42
Name: alebowgm
Date: January 24, 2004 at 17:02:38 Pacific
Reply:

lspfix didnt do anything


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Response Number 43
Name: alebowgm
Date: January 24, 2004 at 17:09:49 Pacific
Reply:

Is there a way to compare between my normal user account what is going on compared to the other accounts?

Should I make another log?


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Response Number 44
Name: SVG
Date: January 24, 2004 at 17:09:54 Pacific
Reply:

Spyware scans = all clean ?


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Response Number 45
Name: SVG
Date: January 24, 2004 at 17:11:53 Pacific
Reply:

try to start/stop the log just as the error happens in your UserAccount, and then do the same in guest account - try to get the same timing on both... and e-mail 'em over...


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Response Number 46
Name: alebowgm
Date: January 24, 2004 at 17:12:07 Pacific
Reply:

Ya, I am very anal about Spyware, I hate it and there is no way that there is any of it on this machine.

I run AdAware and have NAV 2004 Spyware going all the time...


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Response Number 47
Name: SVG
Date: January 24, 2004 at 17:13:53 Pacific
Reply:

also,

logon as guest and then also logon as user without logging off as guest... try WMP


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Response Number 48
Name: alebowgm
Date: January 24, 2004 at 17:15:31 Pacific
Reply:

1. Tried coppying everything from a new user account I just made "test", all the Media Player directories from one to another

2. I will do it, but it will set off all the alarms on my PC...


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Response Number 49
Name: alebowgm
Date: January 24, 2004 at 17:23:50 Pacific
Reply:

Having them both going didnt do anything, but it played fine under my test

I began looking at what it would take to change over and make a new user account... I think it would take countless amount of hours, because with my 300 GB of HD room, I have so much stuff that I would never get it all setup again...

Just when you get the machine the way you like it, it always gives you errors...


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Response Number 50
Name: alebowgm
Date: January 24, 2004 at 17:28:39 Pacific
Reply:

and dont make fun of that GB, I take any hard drive I can get and pop it into a USB 2.0 External Case, so it is a cumulative ammount, lol...

Regardless, can't get it going

How do you turn off plug ins in WMP? Maybe that can get it going...


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Response Number 51
Name: SVG
Date: January 24, 2004 at 17:28:46 Pacific
Reply:

Another stab in the dark...

Log on as 'Administrator' and install WMP via that account. Maybe it will give an error in the administrator account, and your user account will be like guest account...


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Response Number 52
Name: SVG
Date: January 24, 2004 at 17:30:01 Pacific
Reply:

the plug-ins should be 'installable', so I think they should show up in Add/Remove Programs.


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Response Number 53
Name: alebowgm
Date: January 24, 2004 at 17:36:11 Pacific
Reply:

Before I do that, I was just doing some reading and it said that even if you install WMP 9 ontop of itself, you may need to install an older version of WMP (7 or 8), to get 9 to do a full reinstall of itself. So I am in the process of downloading 7.1 and I will run the install, to see what happens.

At this point, what is the worest that can happen?...

I will post results, before trying the Admin way...


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Response Number 54
Name: SVG
Date: January 24, 2004 at 17:43:37 Pacific
Reply:

I've found some interesting entries in your first File_LOG: two Access Denied lines

They're in the prefetch folder, that's part of the Indexing Service. Turn the service off via WindowsExplorer> Search > Change preferences > Indexing service

and go to the c:\windows\prefetch\ folder and delete every .pf file (there's a layout.ini file in there - don't delete that one)

Here are those lines:

----
63895 6:05:15 PM wmplayer.exe:2696 OPEN C:\WINDOWS\Prefetch\WMPLAYER.EXE-18DDEFA6.pf ACCESS DENIED ADAM\Adam Lebow

---------

71926 6:05:19 PM dwwin.exe:1440 OPEN C:\WINDOWS\Prefetch\DWWIN.EXE-30875ADC.pf ACCESS DENIED ADAM\Adam Lebow


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Response Number 55
Name: SVG
Date: January 24, 2004 at 17:53:48 Pacific
Reply:

Found an entry with MDM.exe stepping in (that's the error-trapping service)

Try disabling the Error Reporting Service in your services - that's easy to try.

(Get the RUN-box, and type services.msc)

I'll check for more of them
--------
FILELOG1

74353 6:05:20 PM MDM.EXE:1736 QUERY INFORMATION C:\WINDOWS\System32\dwwin.exe BUFFER OVERFLOW FileNameInformation


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Response Number 56
Name: alebowgm
Date: January 24, 2004 at 17:58:16 Pacific
Reply:

The roll back and admin didnt work...


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Response Number 57
Name: alebowgm
Date: January 24, 2004 at 18:00:37 Pacific
Reply:

indexing was already off...


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Response Number 58
Name: alebowgm
Date: January 24, 2004 at 18:05:00 Pacific
Reply:

cleared the prefetch

nope...


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Response Number 59
Name: SVG
Date: January 24, 2004 at 18:09:01 Pacific
Reply:

uhm... Is it okay if I sleep on it for another day?

It's 3am here in Belgium... where are you?


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Response Number 60
Name: alebowgm
Date: January 24, 2004 at 18:12:56 Pacific
Reply:

Tried turning off the error reporting... nope...

I am Eastern Time Zone in North America, so your 3 am is my 9 pm...


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Response Number 61
Name: SVG
Date: January 24, 2004 at 18:17:32 Pacific
Reply:

If you don't mind, I'm gonna go catch some Zs...

Maybe I can 'dream' up something
(LAME JOKE, SORRY !:)



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Response Number 62
Name: alebowgm
Date: January 24, 2004 at 18:22:46 Pacific
Reply:

I sent you some new logs I made, from the fake user account I made, where WMP was working. I guess compare...


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Response Number 63
Name: SVG
Date: January 24, 2004 at 20:51:17 Pacific
Reply:

5.45am (Got up out of bed for this...)

I'll look at those logs tomorrow, but try this: change your account-name & password. That doesn't hurt your data, and it might force something. URLs have your UserAccount name in them (although you can't see that part usually).

And do the regsvr32 thingy on these two .dlls: mshtml.dll & urlmon.dll (wininet.dll is not a self-registering one)

I'm back to bed now...


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Response Number 64
Name: Hooner
Date: January 24, 2004 at 21:47:27 Pacific
Reply:

You know it's time to take a break when the posts keep you awake at night dude!!

Adam, have a look at this...........

http://support.microsoft.com/default.aspx?scid=kb;en-us;q303275


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Response Number 65
Name: alebowgm
Date: January 25, 2004 at 08:07:07 Pacific
Reply:

Hey, this problem wound up getting me drunk last night, and then I was waking up all night trying to come up with ideas... nothing really good came to mind...

I tried the user account thingy, didnt work.

Will try regsvr now...


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Response Number 66
Name: alebowgm
Date: January 25, 2004 at 08:13:03 Pacific
Reply:

mshtml.dll

It came up in 4 different directories on my machine. They are...

C:\Win98se\(Win98_34.cab)(Win98_42.cab)
C:\Windows\System32\
C:\Windows\LastGood.TMP\System32
C:\Windows\ServicePackFiles\i386

Now I know that the first one (Win98se) is the installation files for Windows 98se, that I keep on my computer (I have a few machines on my network that still use it, because they use a program that works only in DOS), but which of the 3 in C:\Windows do you want me to change?


urlmon.dll

Same thing as above, except one more directory

C:\Windows\LastGood.Tmp\System32\dllcache\


Let me know which to try it on...


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Response Number 67
Name: alebowgm
Date: January 25, 2004 at 08:19:00 Pacific
Reply:

Hooner,

Just tried it, didn't work. I wound up going and setting up only HTTP streaming, but that didn't work. I dont have ICS or ICF setup in Windows (I have a Linksys Router, but I have had that for years now without issue).


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Response Number 68
Name: alebowgm
Date: January 25, 2004 at 08:22:27 Pacific
Reply:

I dont think this will make a big difference, but for reference purposes, I am going to tell you guys what I have as the LAN Card Properties

Connect using:ASUSTeK/Broadcom 440x 10/100 Integrated Controller

This connection usses the following items:

Client for Microsoft Networks
VMWare Bridge Protocol
File and Printer Sharing for Microsoft Networks
QoS Packed Scheduler
Network Monitor Driver
Basilisk 2 Ethernet Driver
NWLink NetBIOS
NWLink IPX/SPX/NetBIOS Compatible Transport Protocol
Microsoft TCP/IP version 6
Internet Protocol (TCP/IP)

All of these are what I had before, but maybe that will spark some ideas...


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Response Number 69
Name: SVG
Date: January 25, 2004 at 08:49:26 Pacific
Reply:

[ Big yawn... ]

'Morning, Alex, and 'evening, Hooner (thanx for helping out, buddy !!)

I've got some e-mails with logs lined up - I'll take a look at those, but first:

Lose the IPv6 by running IPv6.exe /uninstall (which is in the c:\windows\system32 folder - just type it in the RUN-box) and restart computer.
Your router may not be able to handle that
[thanx go to rick @ networking forum]

After that, type this in the RUN-box:
regsvr32 mshtml.dll
regsvr32 urlmon.dll

Interesting to know: IPv6 has its own urlmon, and I know WMP needs a URL-parsing dll to get to the web - this may be promising...

Now on to those logs...



0

Response Number 70
Name: alebowgm
Date: January 25, 2004 at 09:43:55 Pacific
Reply:

nope, still didn't do the trick...

here is something interesting though

I am running WMP version 9.00.00.3075

however when I cause the crash, it says I am running 9.00.00.2980

I disabled IPV6, but I had it setup without problem ever since I setup my machine on XP...


0

Response Number 71
Name: alebowgm
Date: January 25, 2004 at 09:52:53 Pacific
Reply:

How can I replace
urlmon.dll
mshtml.dll
wininet.dll

in Windows? is there a way to do so?


0

Response Number 72
Name: SVG
Date: January 25, 2004 at 10:06:25 Pacific
Reply:

my wmp.dll is also v9.0.0.3075

So some dll file may not be up to date, but would that be a problem - I don't know...

Replacing dll files: just copy one of the XP-CD (and expand it) or from a SystemRestore folder. Then move the originals and copy the new ones in their places.

Can you send me some logs with the exact moment (sort of) when it crashes?


0

Response Number 73
Name: alebowgm
Date: January 25, 2004 at 10:23:14 Pacific
Reply:

I tried that, but it wont let me copy on top of its place.

Ill try going into Safe Mode

I will have to send you those logs later today, because to get that exact moment means closing down all sorts of process, and I have a lot of them going...


0

Response Number 74
Name: SVG
Date: January 25, 2004 at 10:33:02 Pacific
Reply:

Okidoki
I'm trying to write a program that can help (remove the lines that have "Success" in them, so keep them logs coming... I'll work on the ones you sent me last night in the meantime...


0

Response Number 75
Name: alebowgm
Date: January 25, 2004 at 12:10:37 Pacific
Reply:

SENT you the logs

I cant delete and put a new copy of the files in Safe Mode, these files are all right protected...


0

Response Number 76
Name: SVG
Date: January 25, 2004 at 12:18:20 Pacific
Reply:

Okay,

I'll be sending you the cleaned logs shortly, and I'm rewriting my little program so you can easily use it yourself...


0

Response Number 77
Name: alebowgm
Date: January 25, 2004 at 12:35:35 Pacific
Reply:

Regardless, I dont see anything clearly that goes and says this is what the issue is... hmm..


0

Response Number 78
Name: SVG
Date: January 25, 2004 at 13:31:47 Pacific
Reply:

The Cleaned Logs and the new CleanerProgram have both been sent to you. I'm gonna take a look at those cleaned logs now...


0

Response Number 79
Name: SVG
Date: January 25, 2004 at 13:42:33 Pacific
Reply:

Note:
dwwin.exe used to be called dw.exe
From the logs, it seems dwwin is having some trouble...

http://www.answersthatwork.com/Tasklist_pages/tasklist_d.htm

THIS IS WHAT ANSWERSTHATWORK SAYS ABOUT
Dw (2) DW.exe

(Microsoft) Microsoft’s Application Error Reporting, loosely named after DrWatson, the other Microsoft error reporting tool. DW.exe gets installed with Windows XP and with Microsoft Office XP. DW.exe starts whenever an application (Windows XP) or an Office XP application crashes – it is at that point that you might see Microsoft’s DW in the Task List. DW.exe presents the user with a dialog box that prompts for several options which include restarting the application and sending an error report. It then shuts the application down, captures various application and operating system settings and data files relevant to the crash, makes a memory dump, and then submits it all to Microsoft (or to a location on your network). On completion DW.exe restarts the application.

Recommendation :
In theory this program only shows up if you’ve had a Microsoft Office XP crash or a Microsoft app crash (Windows XP). In our experience, however, the very presence of error reporting is what often makes Office XP and Internet Explorer 6 crash. Our empirical tests prove that time and time again. Our recommendation, therefore, is to turn off error reporting; in Windows XP this is done via "Control Panel \ System \ Advanced Tab \ Error Reporting". In other versions of Windows it involves editing the Registry – so get in touch with us.


0

Response Number 80
Name: alebowgm
Date: January 25, 2004 at 16:12:30 Pacific
Reply:

dw.exe or dwwin.exe isn't running prior to running wmp.

So with it all off, here is the error that I get,,

wmplayer.exe - Application Error

The Instruction at "0x7625c0cc" referenced memory at "0x0badf00d". The memory could not be "written". Click on OK to terminate the program. Click on CANCEL to debug the program.

What do you think now...


0

Response Number 81
Name: SVG
Date: January 25, 2004 at 16:34:59 Pacific
Reply:

I say: take away dwwin.exe because the logs register it as having some trouble with something. If we can't find anything wrong with WMP, then how about the stuff that's reporting the problem? Take it out of the equation by renaming it.


0

Response Number 82
Name: alebowgm
Date: January 25, 2004 at 20:17:05 Pacific
Reply:

ya that is fine

so i posted the error i was getting when the logs dont show it...


0

Response Number 83
Name: SVG
Date: January 25, 2004 at 20:55:28 Pacific
Reply:

memory addresses can't help us - we don't have WMP's source-code, and I checked them at the Microsoft site: nothing.

It spells 'badfood' (strange - that address should be just random - coincidence ?)


Here's what I've read/am reading:
WMP Query Strings
Windows Media
TechNet


0

Response Number 84
Name: SVG
Date: January 25, 2004 at 21:04:50 Pacific
Reply:

A WAY TO TEST IT:
Mplayer2


0

Response Number 85
Name: alebowgm
Date: January 26, 2004 at 13:59:06 Pacific
Reply:

Hmm, weird... I an easily play anything that is dependent on WMP9 format, however the stuff that requires the new WMP9 format still causes a crash...


0

Response Number 86
Name: SVG
Date: January 26, 2004 at 14:29:53 Pacific
Reply:

So, Mplayer2 works fine for URLs ?

I've found WMP 9.0's ActiveX control to be completely rewritten(or so it seems). It may still be buggy, but I don't know...

One of those links in response 83 has some info on how to remove the CODECs.

And because I(and I guess you too) think that it must be something to do with the URLs, then how about the Authentication process? That will also look for your UserName in the URL to verify against certificates, and there recently was a major problem at one of the big security sites that handle that (Verisign). Even Norton & Office went berserk as a result.

Another field of thought perhaps ?


0

Response Number 87
Name: SVG
Date: January 26, 2004 at 14:32:51 Pacific
Reply:

...btw from the logs I've noticed that your UserAccountName has a space in it? Can you do a quick change of your name without space, and check with RegisterMonitor if that UserAccountName shows up as being used instead of the one with the space in it.


0

Response Number 88
Name: alebowgm
Date: January 26, 2004 at 15:49:44 Pacific
Reply:

I didnt see in 83 where you can remove the codec

I just want to be able to remove everything for the most part at this point... lol...


0

Response Number 89
Name: SVG
Date: January 26, 2004 at 16:04:09 Pacific
Reply:

You're right: 83 does not lead to CODEC stuff. I must have seen it on another search at the Microsoft Site. I'll try to find a proper link for that.

Remove it all, huh? Sounds good to me !:)

I think CODECs are downloaded automatically, and there are plenty of stand-alone packs to be found, so I would suggest to you to clean out all of the Audio & Video CODECs (reinstalling WMP 9 will restore all of them, if needed).

You've got some ATI TV ones as well, if I remember correctly? It's up to you to remove those (again, reinstall ATI will get them back - I think).


About Certificates: plain and simple: I have very little knowlege on that, but I know that the certificates are given out by the secured websites, and they also expire in time, so I assume it's okay to remove them, but I would select carefully the ones that may have something to do with a streaming video site. That Verisign stuff is in here:
Verisign News & Events

NOTE:
I didn't sleep last night, so I'm getting very tired now...


0

Response Number 90
Name: alebowgm
Date: January 26, 2004 at 17:57:56 Pacific
Reply:

The problem is, there is no offical way to remove WMP. You can install on top, but I can't pull everything. I want to delete the files that are specifically giving us problems, how is it possible to get those files to allow me to do so?


0

Response Number 91
Name: alebowgm
Date: January 26, 2004 at 19:24:35 Pacific
Reply:

OK, hopefully this isn't what is causing the issue, but we will find out soon enough. I was looking at some of my network logs as I was looking to see what websites people have been looking at as of late (porn :p ), and it appears as if that machine transfered several files ontop numerous machines on our network, including mine. From what I can tell so far, the whole network is infected, with some spyware or a virus of some sort. Now it is possible this is what is causing all of our issues. Anyways, I am in the process of scanning all of this stuff out of my computer right now, so I will post results and we will see what happens.

If it is spyware, that could be causing the corrupt files of some sort...


0

Response Number 92
Name: SVG
Date: January 27, 2004 at 09:23:54 Pacific
Reply:

That error code is nowhere to be found @ Google or

http://www.microsoft.com/windows/windowsmedia/support.aspx


0

Response Number 93
Name: SVG
Date: January 27, 2004 at 13:30:02 Pacific
Reply:

Create a new UserAccount, and copy the settings from your troubled one to that one via ControlPanel>System>Advanced>
[User Profiles] Settings

Try all the stuff you're worried about losing, and if everything's running smoothly with the new one...

NUKE THAT NUISANCE : )

svg


0

Response Number 94
Name: alebowgm
Date: January 30, 2004 at 00:18:09 Pacific
Reply:

Before I do that, I think I will take this Windows Update when it is available, as it updates all the files that we are having issues with...

http://support.microsoft.com/default.aspx?scid=kb;[LN];834489

let me know if you think it will work...


0

Response Number 95
Name: SVG
Date: January 30, 2004 at 00:40:22 Pacific
Reply:

Hey Adam,

So, definitely not a virus/spyware, then?

Your link seems okay to me, but maybe check if ServicePack 2 would do the same trick. I'm gonna switch too (as Sabertooth did):
[93663] XP ServicePack 2


0

Response Number 96
Name: SVG
Date: January 30, 2004 at 04:30:29 Pacific
Reply:

...Apparantly SP2 is still in a BETA-testing phase, as Dr.Nick popped in to clarify in that link above.

So, although the updates in your link will undoubtedly be in SP2, I would hold on installing SP2 and install those in your link. I hope it does its job.

There have been some recent posts that mention wininet.dll causing trouble, but I haven't seen one related to streaming video.

YOU NEED TO LOOK AT THIS ONE:
[55849] All about index.dat (Badfood)

But read response 4 & 5 first before following the owner of the thread's advice.


0

Response Number 97
Name: alebowgm
Date: January 30, 2004 at 15:53:15 Pacific
Reply:

Will do. As I said, I already tried going to SP2 (Beta 1.0 relased early in January), and to no avail... Also tried repairing XP orignal, which didn't work...

Its not spyware. It was weird, what it was, is someone brought a USB Key on to the network, and it turns out he somehow launched the software on to everyones machine on the network so that everyone could therefore use the USB Key, when it gets plugged in. This has been verified with the company, as the Install they provide allows you to do it to everything within the spectrum of your network. I never saw anything like that, it must exploit some security somehow... Regardless, that wasn't it, and is another issue...


0

Response Number 98
Name: SVG
Date: January 30, 2004 at 16:37:20 Pacific
Reply:

Your Honour,

All the evidence points to one culprit. Let the record show the Prosecution is pointing at the defendant known as index.dat.
In light of the damning evidence given by a passing Witness, I would hereby put forward that the punishment for such a hanous criminal offence could only be termination by delindex.bat, in a version suited for XP.
If it so pleases the Court, I rest my case, and await eagerly, Your Honour's Final Judgement upon this BillGates' hell-spawn bringer of Misery.


0

Response Number 99
Name: SVG
Date: January 30, 2004 at 16:41:26 Pacific
Reply:

▫ Just 1 account having trouble
▫ Trouble only when URL involved
▫ UserAccountInfo is in URL
▫ URLs are stored in index.dat files
▫ "BadFood" is used as spacefiller in index.dat
▫ After getting rid of all the debugging proggies, you get an error with a memory address "0x0badf00d"


0

Response Number 100
Name: alebowgm
Date: February 2, 2004 at 14:20:54 Pacific
Reply:

so how can i get rid of the index file?


0

Response Number 101
Name: SVG
Date: February 2, 2004 at 16:22:25 Pacific
Reply:

1)
Logon into the TroubleAccount, and make sure you've turned OFF the 'simple file-sharing' option in
ControlPanel>FolderOptions>View
Then browse to your TroubleAccount in WindowsExplorer, and rightclick on the folder for the properties on the 'Sharing' tab of:
c:\Documents and Settings\TroubleAccountFolder
Un-check 'make this folder private'

2)
Log OFF from the TroubleAccount & logon into the Administrator account (or an account from Administrators group)
Browse to the TroubleAccountFolder and do a search for index.dat, but make sure you've enable 'show hidden' in the search options.
Delete every one you find in the TroubleAccount's subfolders.

3)
Log OFF from the Administrator account & log back into the TroubleAccount. Set 'make folder private' again, and reset the 'simple file-sharing' option.


btw Congratulations if your team won the SuperBowl !?


0

Response Number 102
Name: alebowgm
Date: February 3, 2004 at 16:28:44 Pacific
Reply:

Money,

I did that before but didn't work, but this time I think I got everything and vola, its up and running

Yay!!!

Thanks for all the help... at least it is documented now so if anyone else ever has a problem like this they can jump to the answer

BTW: There isnt anything like betting New England to win the Super Bowl and then going the other way to say Carolina is going to cover the points. The MIDDLE is the best way to make some money :-)


0

Response Number 103
Name: SVG
Date: February 3, 2004 at 21:55:54 Pacific
Reply:

YeeeaaaaahhwwrrHoward Dean Scream

Hey Adam, it took a while, but I guess there are no shortcuts to success!:)

I reckon I'll do the right thing and tell others to just start at response 100 instead of saying they have to follow the whole procedure!:)

Anyway, every great thriller has a fantastic ending, and this certainly was one! I enjoyed every step of the way ('hope you did too :), however sleepless some may have been, and the result is most rewarding, so well worth the battle with BillGates' Evil Machine. Maybe that's what Microsoft's 'entertainment provider' WMP9 is really all about ?:)

May your streaming days be plentiful & profitable!!

svg


0

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