Windows Keeps restarting, Kernel32.dll

November 24, 2010 at 09:49:10
Specs: Windows XP, AMD Turion 64 Mobile Technology ML-34 (1800MHz)
I have an Acer Aspire 5000 laptop and running Windows XP. I have a Toshiba K1031GAS IDE 100gb HD and 1gb RAM. I recently (for work) downloaded PointSec encryption software, which slowed the computer down and decided to remove. After tech support for the company removed the program, it was in the process of decrypting files. I put the computer on Stand By mode until I returned home and was planning on continuing the process. Now anytime I power on my computer, it will show the windows icon while running windows and then the screen goes black for about 3 seconds, then it restarts. When entering the Windows F8 mode, I tried safe mode, and just about every option, including "disable automatic restart on system failure". When I choose this mode, I get the blue screen of death with an error stating "STOP: c0000221 {Bad Image Checksum} The image kernet32.dll is possibly corrupt. The header checksum does not match the computer checksum.

I can't get into any programs that can run a diagnostic on the Kernel32.dll files.

I also tried reformatting the computer using the bootable disks provided by Acer. Upon inserting the Windows XP Home disc 1 of 3 after using the bootable disc, I get an Internal Error 36000 error. It says "An internal insconsistency has been detected. If this problem persists, please contact Acer Inc. support center or contact Symantec support.
(At the bottom of that page, the details output to file: ghosterr.txt)

Tried calling Acer support, but they charge $100 for 15 minutes of support.

Any help would be greatly appreciated. Thanks

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November 25, 2010 at 02:53:10

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