Windows Installer won't stop poppin

Dell / Dimension 4600i...
January 9, 2009 at 07:49:01
Specs: Microsoft Windows XP Home Edition, 2.593 GHz / 1022 MB
I tried to do an up date of Java last night. It would go through the download. Then a Box would pop up telling me "The feature you are using is on a network resource unavailable.
Click OK again or enter an alternate path.
There is a "Drop Down Box" with the number "1". I dropped down to install the path it gave me but it keeps popping up and I can't get it closed. It's still in my toolbar. Everytime I open Outlook Express or Intrnet Explorer it starts up again.
Any help would be apprecited.
Phil

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#1
January 10, 2009 at 02:46:50
Fitzy, sounds to me like a Trojan? Be aware that a virus and a Trojan are similar, but not the same. Many times, an AV detects one it can't clean , other times, it gets missed entirely.
If you need to clean one, Superantispyware can do the job and you can get it free @:
http://www.superantispyware.com/
among other places. They have a Vista compatible version if needed.
If it turns out that you need to use it, be sure to update prior to running and disable 'restore' so it doesn't get put back. They just released a new update recently and it changes all the time. Things are in a constant state of flux.
If that fails, can you 'restore' to a time pre-update?
HTH.
Ed in Texas.


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#2
January 10, 2009 at 07:26:49
Ed. Thanks so much for your reply.
I guess I better give you the rest of the story.
Somehow I did something to try and speed up my computer since it was running slow. (Tubesandwires who helped me will kill me if he reads this). He gave me some pointers that helped but I pushed the limit and ended up losing my "Drivers", when trying to limit my Start up with msconfig. I called one of those Computer Techs. He came over and got it going, but not only could he not explain the "Installer " problem, I lost my sound. When he and I went to the "Control Panel" and opened up "Sounds and Audio Devices" it showed: in the "Volume Tab" it says No Audio,Device Volume is grayed out and Speaker Settings are in gray. When I say "Gray" I mean I can't change any checkmarks or any settings.
In the "Sound" Tab, the "Sound scheme" is blank. I can change it to Default. Also in the Sound Tab is "Program Events listing several things.
In the "Audio" Tab on Sound Playback, Default Device is "Modem #6 Line Playback. In Sound Recording, Default Device is Modem #6 Line Recording. In MIDI Music Playback, it says No MIDI Devices.
In the "Voice Tab" it has On both "Voice Playback and Voice Record Modem #6 in each.
In the "Hardware Tab" there are several devices listed such as my CD Burner and DVD Player and other Devices.
I have "Soundblaster Live 5.1". I clicked on that in "Hardware" and clicked "Trouble shoot". It takes me to "Dell Help and Support". After answering I have no sound, it tells me, "There are no active mixer devices. To install Mixer Devices go to Control Panel click Printers and other Hardware and click add Hardware." I really screwed this up. I know this Soundblaster is in here somewhere.
If I "ran" services.msc would it be there?
I went to Soundblaster's site. They want me to buy "Driver Detective" to install it.
Also, when the computer crashed, I could not use System Restore. It would only restore the present date I was on.
Sorry for all the trouble. Phil
Phil

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#3
January 10, 2009 at 10:51:19
Ed, As further info, I went to Device Manager, clicked on Soundblaster Live. On Properties I clicked on "Update Driver". It did download something. I also did it with the rest of the sub categories under "Sound, video and Game controllers" None had any updates.
I now have sound on my Computer with MP3's as well as I am able to hear a CD.
However, I am unable to hear a wav File sent to me by E Mail (Outlook Express).
I must say, my computer is even running slower than before when I open songs, programs and Internet Explorer.
I also ran superantispy the "Complete Scan".
It found "60 Trojan. Dropper/Gen as well as some adware. I am also on "Selective Startup" on msconfig

I was able to get my Sound back except for websites that E Mail me a Video Clip or if I am sent a Video Clip in an E Mail File Extension.


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#4
January 11, 2009 at 13:39:19
Ed, I am able to now play a CD or an MP3 on the computer.
However, I get no sound on "You Tube" or any other site. I also no longer have the sound that you can chosse when you get an E Mail nor do I have the sound of when I restart my computer.
I didn't want to rewrite the same problem.
In my "Sounds and Devices Tab" they are all still set the way I explained in Response #2
and what each "Tab" says.
Any help would be appreciated by you or someone. Thanks a lot,
Phil

P.S. I was able to fix the Download Manager that kept popping up.


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