|Ed. Thanks so much for your reply.|
I guess I better give you the rest of the story.
Somehow I did something to try and speed up my computer since it was running slow. (Tubesandwires who helped me will kill me if he reads this). He gave me some pointers that helped but I pushed the limit and ended up losing my "Drivers", when trying to limit my Start up with msconfig. I called one of those Computer Techs. He came over and got it going, but not only could he not explain the "Installer " problem, I lost my sound. When he and I went to the "Control Panel" and opened up "Sounds and Audio Devices" it showed: in the "Volume Tab" it says No Audio,Device Volume is grayed out and Speaker Settings are in gray. When I say "Gray" I mean I can't change any checkmarks or any settings.
In the "Sound" Tab, the "Sound scheme" is blank. I can change it to Default. Also in the Sound Tab is "Program Events listing several things.
In the "Audio" Tab on Sound Playback, Default Device is "Modem #6 Line Playback. In Sound Recording, Default Device is Modem #6 Line Recording. In MIDI Music Playback, it says No MIDI Devices.
In the "Voice Tab" it has On both "Voice Playback and Voice Record Modem #6 in each.
In the "Hardware Tab" there are several devices listed such as my CD Burner and DVD Player and other Devices.
I have "Soundblaster Live 5.1". I clicked on that in "Hardware" and clicked "Trouble shoot". It takes me to "Dell Help and Support". After answering I have no sound, it tells me, "There are no active mixer devices. To install Mixer Devices go to Control Panel click Printers and other Hardware and click add Hardware." I really screwed this up. I know this Soundblaster is in here somewhere.
If I "ran" services.msc would it be there?
I went to Soundblaster's site. They want me to buy "Driver Detective" to install it.
Also, when the computer crashed, I could not use System Restore. It would only restore the present date I was on.
Sorry for all the trouble. Phil