Windows installer popup invalid G:\

June 3, 2009 at 06:38:38
Specs: Windows XP, 2.4ghz/1gb ddr
Hi, i have a customers PC here, that is driving me nuts. On startup the computer continously tries to setup a unfinished program. The program i and the customer dont know what it is, only information i can is its looking for status.msi file. And thinks its located on G:\ which is strange, there is no G:\ listed in explorer. I've tried windows installer cleanup ulitity but still gives me same error msg as in pic below. "Invalid Drive G:\". I've tried uninstalling windows installer also. Have tried system restore. And virus and spyware scans.

Only thing that works temporary is i type this in command prompt

subst g: c:\

[URL=http://img189.imageshack.us/my.php?image=42974755.jpg][IMG]http://img189.imageshack.us/img189/352/42974755.jpg[/IMG][/URL]

Any ideas what i can try next ?


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#1
June 3, 2009 at 09:55:53
Seems this problem is usually caused by HP driver installs (a printer or something)

If the customer has any of these, close the popup with ctrl-alt-del. Uninstall the driver, reboot, temp. switch off User Account Control in the security panel (if you have vista) then use the driver disk again: it should sort it.

If not..

Did the customer run any installs from a memory key? This could explain the missing drive.

You can also try Windows Installer CleanUp Utility scroll down the following page to find it (plus some blurb about it)

http://www.snapfiles.com/Freeware/s...


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#2
June 3, 2009 at 15:12:38
I've fixed it, reinstalled .net framework 3.5, msg no longer pops up. :)

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