Windows Installer 3.1 (V2) Failing

Some general thoughts here if you've not seen them already: http://support.microsoft.com/kb/555175 DerekW

Go here and download Window's installer clean-up utility: Installer Cleanup Musky If the voices inside my head paid rent, I'd be rich!

Thanks for the post, Musky. Although I'm not convinced that Microsoft's Cleanup utility addresses the kind of issue I'm experiencing, I decided their was nothing to lose and possibly something to gain by trying it. Unfortunately, I couldn't install it to find out. It requires Windows Installer to install and the installation ended prematurely with Error 2932. Thx, anyway.

How Ironic! You can't install a possible fix for an installer problem because the installer won't work! How I love computers! I've been doing some research on your problem and I found a lot of people experiencing this problem as I'm sure you have also. So far the solutions vary, but one common thread I've noticed is that this started happening with the installation of Adobe Acrobat reader. Could this also be when your problem started? If so, try un-installing reader just in case. I'll keep looking and post back here if I find anything definitive. EDIT: I just remembered installer problems I dealt with after upgrading from SP1 to SP2. Go into Windows Explorer, look at your "Program Files" and look under "Common Files" for the "Installshield" folder. Please post back with a list of the folders within the InstallShield folder. I remember that SP2 sometimes deleted a key folder in that and it caused Windows installer errors. Musky If the voices inside my head paid rent, I'd be rich!

Thanks for the suggestion. I've run SP2 for as long as it's been available but only experienced the problems described above for the last several months. I'm certain the problem isn't related to changes SP2 made to my system. To add additional information, I had a clone of my hard that was about 2 months old. I swapped that hard into my system, verified MSI was experiencing the same issues at that time, and was was able to do the following on that system: 1. I did have the Clean Up Utility installed and ran it to remove every registry entry for every program MSI ever installed. MSI produced the same error message afterward as before. No change. 2. I completely uninstalled MSI (V2 of the last iteration) and reinstalled it. No change. I remain stumped and frustrated.

Did you check the Installshield folders? Musky If the voices inside my head paid rent, I'd be rich!