|first of all I'm not very familiar with computers, so if someone could help me please put it in simple terms so I can understand what to do|
I think I have a Windows HP Pavilion zd8000 and it's about 5 or 6 years old (the battery is pretty much dead and I can't turn on the laptop without having the charger plugged in). I've had some pop-up problems that open a random tab while using Firefox and I didn't know how to fix it, I think one of the random pop-ups may have had a Trojan or something because after I closed that tab, my antivirus, McAfee Total Protection, alerted me that I had a Trojan and I had to restart, but I didn't bother to see what kind of Trojan it was or where it came from and I ignored it. After I turned off my computer and came back the next day, the loading screen appeared like normal, the screen that says HP Invent, and then it went to a black screen with a flashing line at the top left corner. At this point none of my keys do anything including the F keys, Esc, ctrl-alt-del, etc. The only thing I can do is restart and go back to the HP Invent screen. At the HP screen there’s these options at the bottom that say:
Press [ESC] to change boot order
Press [F10] to enter Setup, [F12] to enter boot from LAN
Pressing [Esc] will bring me to this menu with these options:
2. Floppy Diskette Drive (there’s no option 1.)
3. ATAPI CD-ROM Drive
4. Network Adaptor
Pressing Enter Setup or pressing [F10] at the HP screen will both bring me to this old-fashioned menu, kind of like this, but not exactly like that, and it says at the top:
Phoenix cME firstBIOS Pro Setup Utility
In the menu it tells me all this information about notebook model, BIOS version, processor type, serial number, etc. When I go to Tools > Hard Drive Self Test, after I run the test it stops after half a minute and says: #1- 07 Fail. In Advanced > Boot Order, it brings me to the menu similar to the [Esc] menu earlier, but this time it gives me option of enabling or disabling a device. When I press the button to do so, there’s a ! that appears next to it, but I’m not sure whether it disables or enables the device. I tried to enable some and leave some disabled and when I save the changes it restarts and then instead of the black screen, I go to this media test failure screen that looks like this
Also at the HP screen when I press [F12] to enter boot from LAN, it brings me to that same failure screen.
If someone knows how to help me, please reply. I don’t know a lot about computers so maybe this information I gave is confusing or something is missing but I could always go back and find more info if needed.