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Windows explorer keeps crashing

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Name: Fox the reaper
Date: August 24, 2008 at 12:01:14 Pacific
OS: WinXP SP2
CPU/Ram: 2.8Ghz 1gb RAM
Product: Dell
Comment:

After I installed some stardock software and a few other harmless pieces of software (iconpackage, ojectdock, and supertango turbo icon patch), my explorer keeps crashing then re opening constantly. I had to shut it down via task manager and firefox keeps getting ended. I ran a lot of scans, and removed many viruses and programs. Its still doing it and I'm not sure why. Help is appreciated.

-Jason



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Response Number 1
Name: aegis
Date: August 24, 2008 at 13:06:59 Pacific
Reply:

I would suggest doing a System Restore to a day before this started.

Note that you will lose all the installs and they will have to be redone. But be aware that one of them 'might' have caused the problem.


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Response Number 2
Name: Fox the reaper
Date: August 24, 2008 at 13:18:13 Pacific
Reply:

I tried restoring it, for some reason its not letting me click the earlier day, I just used last known good configuration, rebooted and am still having issues. I ran MSconfig and disabled roughly everything that I don't recognize. Its running fast and stuff, but the explorer crashes and theres a few processes that show up between the crashing/explorer restarts. I'm completely clueless as to whats making it do that, and all the programs are removed.

-Jason


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Response Number 3
Name: aegis
Date: August 24, 2008 at 13:43:13 Pacific
Reply:

It might be best to save everything you can now. Then you will be ready in case things really deteriorate, or you decide that you need to do a Dell Restore of the system.


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Response Number 4
Name: Fox the reaper
Date: August 24, 2008 at 14:34:47 Pacific
Reply:

I have a desktop, I thought dell restore was only possible through laptops? I also don't have a windows CD or anything, so will I lose my OS if I do a dell restore? I have an external harddrive to store everything on, so thats not an issue. But I'm not sure whether I'll lose windows XP or not

-Jason


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Response Number 5
Name: aegis
Date: August 24, 2008 at 14:55:17 Pacific
Reply:

A Dell desktop PC should have a partition on the drive with an Image of the system as it came from the factory.

The recovery process might be started by holding down the ctrl key and F11 during a boot.

There is some information on recovery of a Dell here:
http://www.goodells.net/dellrestore...

Searching the Dell web site might turn up some more info.


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Response Number 6
Name: Fox the reaper
Date: August 24, 2008 at 16:22:01 Pacific
Reply:

Thats odd, whenever I boot my comp I see in big blue print "DELL" then "Dell.Com" below it. If you it or hold ctrl + f11 it does nothin. My case reads a dimension 3000, but the bios read 4600, wich I believe supports it so I don't think tats the issue. Do I need to boot a DSR CD or something?

-Jason


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Response Number 7
Name: aegis
Date: August 24, 2008 at 16:30:19 Pacific
Reply:

Maybe your model uses a different protocol. I suggest that you go to the Dell site with the model number (and maybe serial number?).

Or maybe someone with a lot of experience with Dell systems will show up here and help out.


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Response Number 8
Name: Fox the reaper
Date: August 24, 2008 at 16:45:08 Pacific
Reply:

hm, well I booted from the DSR CD I burned and the file partitions are not correct, and it gave me quite a few fatal errors witin the DSRfIX.

So, as far as I'm aware, the only possible way to fix the explorer crashes at this point is to reinstall the OS manually? Unless someone else is familiar with this issue.

-Jason


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