windows explorer has encountered a problem!

April 17, 2012 at 16:27:14
Specs: Windows XP service pk3, AMD ATHLONXP1800

Hi dear folks,
After having downloaded some picture from the SDCARD of my digital camera, I am having problem with windows explorer whenever I click the picture file from my picture, the below message pops up in the screen,
WINDOWS EXPLORER
Windows explorer has encountered a problem and needs to close. We are sorry for inconvenience.
If you were in middle of something, the information you were working on might be lost.
Please tell Microsoft about this problem. We have created an error report that you need to help us improve windows explorer. We will treat this information as confidential and anonymous.
Under above those circumstances I ran AVAST VIRUS SCANNER, and it said that NO THREAT FOUND report, but the problem still exists whenever I click the picture file from my picture.
I will be waiting for your solution related reply!
Sincerely,
Mohagian.

hi folks what is new!


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#1
April 17, 2012 at 18:46:38

Maybe help in the following ----
Explorer has encountered a problem and needs to close.
http://www.computing.net/windowsxp/...
OR
Look at Response Number 10 here. It May help you.
http://www.computing.net/windowsxp/...

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#2
April 18, 2012 at 01:38:44

I downloaded the spybot search from http\\security.kola.de, and I ran this software to remove any spy ware but the problem is still exists.
Lastly somebody recommend me to run this software from windows safe mode, but how do I go to safe mode in booting time?
Thanks for solution!

hi folks what is new!


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#3
April 18, 2012 at 08:05:46

I recommend that you NEVER use Spybot !!
There have been many times in the past where it has removed the WRONG things, and if you have disabled System Restore like is frequently recommended when you suspect you may have malware on your computer, in some cases you cannot fix the problems that caused, at least, you can't easily fix that..

By the way, Microsoft experts recommend that you DO NOT disable System Restore to delete previous restore points until AFTER you are sure you have removed malware, because any malware that's found in System Restore restore points CANNOT infect your computer unless you deliberately load a restore point that has malware in it yourself.
System Restore doesn't back up everything, but if you have disabled it, you DO NOT have the option of trying loading a previous restore point, e.g. if the anti-malware software removes something it shouldn't have.
......

In any case, Spybot and AVAST each have one or more resident module(s).

Many anti-malware programs have one or more resident module(s) - a part that runs in the background all the time the computer is running that looks for suspicious activity. If you have two or more anti-malware programs installed that have one or more resident module(s), those modules are likely to CLASH with each other and cause you problems !
Either - disable the resident module(s) in all but one anti-malware program that has it / them, or only have ONE such anti-malware program installed at a time !

Further info...

How to disable your security applications
http://www.techsupportforum.com/for...
......

To load Windows other than normally....

Remove any bootable CDs or DVDs you have in drives.

Boot the computer and starting very early, press F8 repeatedly, do not hold down the key, and when the "Advanced..." Windows loading choices menu appears, choose,
in this case, Safe mode, or Safe mode with networking (mode) if you want to be able to access the internet
.....

Some computer's bioses have their own use for pressing F8 while booting. E.g. you may see a screen where you can select which device to boot the computer from. If you see something like that, READ the screen and find out which key you need to press to exit that screen, e.g. Esc. Press that key, then immediately repeatedly press F8 until you see the 'Advanced..." Windows loading choices menu.
....

If you're not familiar with Safe mode (without networking), when it works properly, you see a screen filled with lines that show which programs are loading, then it stays that way for the last screen full for as long as a minute or more, then the Logon screen appears with at least the built in Administrator user and your user listed, you pick a user, then the desktop screen loads, a large window pops up and you are asked if you want to run the computer in Safe mode or choose something else. (Whatever you choose, you can run System Restore to load a previous restore point.)

Safe modes use, and Enable VGA mode uses, default VGA video drivers The images on the screen will probably be larger than they are when you load Windows normally.

NOTE that some anti-malware software CANNOT run in Safe mode.
E.g. Microsoft's Security Essentials.
.........................

If you ONLY get this problem when you try to open files that were / are on the SD card....

It's likely your problem has nothing to do with malware.

Your problem may be due to
- there being something wrong with the type of file you're trying to examine that's from the memory card being opened by Windows Explorer.
Windows Explorer opens many types of files by default, unless you have another program installed that can open a file with that file extension.

RIGHT click on any file you're having this problem with, select Properties, and tell us what the file extension for the file is - the last part of it after the dot.

- It's also quite possible that the files on the SD card you copied have been DAMAGED on the memory card because you unplugged the card while Windows was running WITHOUT clicking on the Safely Remove Hardware icon in your taskbar and choosing to STOP accessing the card .
If that case,
- trying to open the exact same files you had the problems with in My Pictures that you copied on the memory card itself will probably cause the same error message.
- other files that have the same file extension as the problem files will open fine.


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Related Solutions

#4
April 18, 2012 at 12:48:06

Right now the computer got AVAST and SPYBOT search together, and which one should I disable? And should I disable in safe mode or in regular windows?
Thanks again for your important reply!

hi folks what is new!


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#5
April 18, 2012 at 13:21:24

I would un-install SpyBot.
(In Control Panel - Classic view - Add or Remove Programs.)
It's primarily only for spyware in any case.
Avast is for detecting all sorts of malware including spyware.

There's a link to directions at the end of the first part of response 3 that probably tell you how to disable (the resident module in) either of them.

What's the file extension of the file(s) in My Pictures you're having problems with ?

If you still have the files you copied from the SD card to My Pictures on the SD card, have you tried opening the file(s) that has / have the same file name(s) (as the problem file(s) in My Pictures) on the SD card ?


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#6
April 19, 2012 at 00:20:46

Tubessandwires,
The file name is Picture (the file is like 3 gig& it got 1050 picture from digital camera); and once I click on that file, same message pops up what I have mentioned in above; and anyway after click the send the error message button, another message pops up and it says DR.WATSON POSTMORTEM DEBUGGER. We are sorry for inconvenience.
And I couldn’t identify that which picture or image makes the annoyance message.

hi folks what is new!


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#7
April 19, 2012 at 06:59:00

DR.WATSON POSTMORTEM DEBUGGER is a program that has been built into Windows since Win 95 that sometimes intervenes to prevent Windows from crashing when certain types of error events happen . It is not an error itself - when you see that, that indicates you have a software problem that caused that message to be displayed.

Have you disabled one of the the resident modules of, or un-installed, either SpyBot or Avast ?
If you haven't, you may have additional problems you didn't have before you installed SpyBot.

"The file name is Picture (the file is like 3 gig& it got 1050 picture from digital camera); ..."

I have several Canon cameras that have memory cards. The picture files on those memory cards are always stored in a folder. You have to open up the "master" folder to see and access the sub-folders and the individual picture files in those sub-folders. In my case, the picture files all have the *.jpg file extension, the part of the file name before the dot is automatically made by the camera when the file was saved and has a unique number in whatever sub-folder it was saved in.

Is it a folder, not a file, that is supposed to have ~ 1050 picture files in it ?
If yes....
If you still have the files you copied from the SD card to My Pictures on the SD card, have you tried opening the folder that has the same file name as the problem folder in My Pictures) on the SD card ?

If you get the same result when you try to open the same folder on the SD card, this probably applies...
"It's also quite possible that the files on the SD card you copied have been DAMAGED on the memory card because you unplugged the card while Windows was running WITHOUT clicking on the Safely Remove Hardware icon in your taskbar and choosing to STOP accessing the card ."

Whether the folder is still there on the SD card or not, if the data HAS been damaged, usually that problem can be fixed if you use certain programs to repair the data damage, and in most cases, you will then be able to access all or most of the picture files that you know were there without having a problem.

See response 2 regarding how you use Safely Remove Hardware:
http://www.computing.net/answers/ha...

See response 2 regarding examples of which programs you could try to use to repair the data damage:
http://www.computing.net/answers/ha...


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#8
April 20, 2012 at 01:19:08

Hi tubesandwires, I just deleted the Picture file from my picture, and the problem solved right away, and I didn’t see any pops up message, but today again when I downloaded all pictures from SD card, and the problem arrived quickly, and this time whenever I click my major folder my picture, the windows caution message pops up and the windows get freeze situation; even I went to face book to upload my favorite photos to upload, the upload button clashed quickly. According to your advice after uninstalled spybot, I went to safemode in order to delete again those pictures but it won’t allow me for windows annoyances, so at last I did system restore point and it worked to remove the problem, but I don’t how long it is going to stay!

hi folks what is new!


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#9
April 20, 2012 at 07:07:42

Going by your descriptions , it sounds like your problem is caused by the data you copied from the SD card is definately damaged, probably because you "...unplugged the card while Windows was running WITHOUT clicking on the Safely Remove Hardware icon in your taskbar and choosing to STOP accessing the card ."

Specifically....

See response 2 regarding how you use Safely Remove Hardware:
http://www.computing.net/answers/ha...

See response 2 regarding examples of which programs you could try to use to repair the data damage (on the SD card) :
http://www.computing.net/answers/ha...
.....


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#10
April 20, 2012 at 11:36:52

Lots of Thanks for your important reply!

hi folks what is new!


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#11
April 20, 2012 at 17:51:03

Thanks for the Lots of Thanks

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