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windows explorer & IE won't open

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Name: Raider83
Date: January 19, 2004 at 18:31:00 Pacific
OS: Windows XP
CPU/Ram: plenty
Comment:

I click on my computer or internet explorer and a message pops up saying that the program is shutting down because of an error. It asks at the bootm of that message if I want to report it, "SEND" or "DON'T SEND". I've sent it off a couple of times. I ran a full scan with Norton Antivirus using yesterdays updates and found no problems there. I had to restart using safe mode so that I could get on the internet.

Please Help!



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Response Number 1
Name: tomtt
Date: January 19, 2004 at 19:06:44 Pacific
Reply:

It might help to Post the Error Message that you are getting?


0

Response Number 2
Name: Raider83
Date: January 20, 2004 at 00:31:28 Pacific
Reply:

The message reads as follows:

Windows explorer has encountered a problem and needs to close. We are sorry for the inconvenience.

After clicking on the details it says the error is in refference to the following file:

C:\DOCUME~1\Turner\LOCALS~1\Temp\WER1.tmp.dir01\appcompat.txt

Does this help?


0

Response Number 3
Name: baz6359
Date: January 20, 2004 at 14:37:27 Pacific
Reply:

Go to that folder and delete the file.


0

Response Number 4
Name: baz6359
Date: January 20, 2004 at 14:46:20 Pacific
Reply:

That file is a text file relating to some software you recently installed (most probably a game)which is causing problems, try to remember the last software you installed before the problem started and check for the latest patches, also check for updated drivers for your graphics card as it could be that.


0

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