rapattack: Click on this LINK and scroll down to the middle of the first group and download the driver for your modem for Windows XP. See if this solves your problem.

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Thanks going to test it and see what happens but I noticed that there is an xp review on it so I bet it's good. You a gem thanks! Will let you know how it goes! "The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama

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Dang no such luck. It was a batch of drivers and there was only two possibilities(the two that were external). Ah well maybe the modem is just not working. Thanks "The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama

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"Hi it is an external modem!" "This is not a usb modem. It is a serial connected one!" I know that - you said that in your first sentence. The vast majority of external modems are serial connected - USB connected modems are relatively recent and inferior to the older "hardware" external modem standard (they're Win modems - they won't work without Windows). The fact that the modem is V90 means it was probably made before 1999 when V91? or V92 became standard and started to be used in new modems - there were no USB connected modems then. "There is not IRQ problem. When I talk about the lights on the front of the modem I mean that when I turn on the power the light goes on for that and when I query the modem the other lights (there are 9 altogether) should blink like when connected to the net." If you are getting some entry ".... Simple Communication Device..." or similar in Device Manager, you don't have an IRQ conflict, the modem has found an IRQ it can use, and the serial port it is plugged into is enabled in your bios Setup. However, if you DO NOT see some entry ".... Simple Communication Device..." or similar in Device Manager, you DO have an IRQ conflict and/or the modem has found NO IRQ it can use, or that serial port has been disabled in your bios Setup. I tried connecting my Zoom external modem (made in 1998, it's V90) to see what Device Magaer listed in XP, but that was no help - XP has the drivers for it and installs all the support for it automatically. If the modem is okay, you will probably get at least one led that lights up indicating it is getting power (if it is turned on and it's power adapter is plugged in, and the serial cabler is connected to a port that is enabled in the bios). If Windows can't see the modem or if it can't identify which chipset it has, it can't query the modem, and the other leds will probably not light up, and it certainly won't connect to the internet. If you modem has a chipset the Conexant utility Listmodem can detect, it will detect it regardless of whether it is an internal one in a PCI slot, a internal one in a MR or AMR slot, or an external one connected by a USB or serial connection. It even works on floppy in Dos or in command prompt mode. "fcc no:H52pt-3020 " This is very useful. I looked up the fcc info for: H52pt-3020 No exact match, but the first three characters indicate it was made by: Puretek Industrial Co Ltd and a search using: H52pt-3 reveals 16 similar fax/modems made by that company, all before 1999. e.g. H52PT-3015 Grant Date: 1/21/98 H52PT-3511 3/23/98 H52PT-3711 3/17/98 H52PT-3011 4/11/97 H52PT-3012 7/3/97 H52PT-3911 5/28/97 Searching for: Puretek modems drivers revealed this link - your drivers are here for your 3020: http://www.helpdrivers.com/ingles/l...

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Oops - you have to pay for that one. I'll see if I can find another source.

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Try this: http://ausis.gf.vu.lt/pub/drivers/p... 3020.zip Win 98 drivers, probably ME too 3020modem.zip same drivers and manual In this it lists the SAME files Driver listed for XP: http://www.modem-drivers.com/driver... and he says: "According to the website this is the current Win. XP driver. It appears to be the same as the Win9x driver but seems to work fine with my XP Pro." point Windows to aulmdm1.inf - that should load the info in the other inf for a wave device automatically - if it doesn't point Windows to wavrss.inf when it asks for a wave device driver.

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By the way, it DOES have a Conexant chipset. Conexant was formerley known as Lucent, which was formerly known as Rockwell.

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I wasn't able to get the case open! "The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama

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You don't need to get the case for the modem open - just get the drivers (inf files) I pointed you to!

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Hi yeah some of the things I said where directed at other people as many suggestions were made that were not revelent. Sorry there are so many replies it is hard to direct at whom. I did install and do what you said Tubeandwires! I thought you were saying what someone said earlier that I needed to open the case to look at the chipset! Thanks "The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama

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So your modem is recognized fine now, problem solved? " I thought you were saying what someone said earlier that I needed to open the case to look at the chipset!" That would be a last resort. I have never seen an external modem that didn't have something on it you can use to try to identify it. In this case the FCC ID no. was all there was - usually there is also a model number and an obvious brand. The model number in this case is also the latter part of the FCC ID - PT-3020.

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No I didn't get it working and we covered that part with the FCC....and what it is. I downloaded the driver as you directed me to and it is still not working. "The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama

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"I downloaded the driver as you directed me to and it is still not working." What is still not working? The modem or the internet? If you no longer see an entry in Device Manager that has the yellow ! beside it for the modem, and there is a Modems entry with Puretec PT-3020 or similar in Device Manager, the modem has been recognized properly - you just need to set up the internet connection (see below). If you don't see that.... If you DO NOT see an entry in Device Manager ".... Simple Communication Device..." or similar - and nothing has has the yellow ! beside it, AND there is NO Modems entry with Puretec PT-3020 or similar in Device Manager, let me know - that means the modem is not being seen at all, even as an un-identified device. You must check and try some other things. If Device Manager has ".... Simple Communication Device..." or similar - whatever has the yellow ! beside it, did you un-zip (extract the files from)the download? You must. SP2 can unzip (extract the files from) a zip file. RIGHT click on the download file, choose extract files or similar. Make note of where the files are unzipped (extracted)to. If you have any entries for drivers for a modem that didn't work in Control Panel - Add and Remove software, Un-install them. Go to the entry in Device Manager ".... Simple Communication Device..." or similar - whatever has the yellow ! beside it. Double click on it. Click on Update drivers or similar. Windows looks for an *.inf file. point Windows to aulmdm1.inf where the files were unzipped to - that should load the info for the modem and load the info in the other inf for a wave device automatically - if it doesn't point Windows to wavrss.inf when it asks for a wave device driver. That will install the info Windows needs to make the modem work in Windows using drivers Windows has built into it. You may need to re-boot for the modem to work. How to Connect to the internet. Once the modem is recognized properly and works, you have to set up your method of connecting to the internet, which will set up dial-up networking for the connection. You must already have an ISP (Internet Service Provider) dial-up account, or you can use one of the ones Windows points you to, or you can use another ISP - whatever way it costs you money. Go to Control Panel - Network Connections - choose Create a Connection top left side- a "Wizard" will start up - choose Connect to the Internet (the default). If you haven't done this before, or are not sure what to do, see Help and Support - search for: create a connection for more info.

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No the driver is not mentioned in device manager and I did everything that you are saying! There is no yellow question mark ....nothing. The lights on the front of the modem do not react so I would say it is the modem that is faulty. I have installed quite a few modems in the past with other windows versions but xp is a pain. I have 3 modems here and one is one I have used before with win98se. Even that is not working with xp. I have an internal modem in the machine right now and I wanted to get back to an external modem as the evidence is that internals are crap. "The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama

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I'm assuming the modem is okay, it's power adapter is okay, and it is turned on if it has a switch for that (leds are on). Almost always the problem isn't the modem doesn't work, it's the Windows settings. Look in Device Manager - is there a Modems entry with Puretec PT-3020 or similar? If there IS, see the part starting How to connect to the internet in response 19. If there isn't a Modems entry there, either the serial port (Com port) the modem is plugged into is not enabled in the bios, or it is enabled but the modem isn't finding an IRQ it can use. Go into your bios Setup and make sure the physical serial port (Com port, asynchronous port) in the bios is enabled. If there are two ports listed, try enabling both of them. If you have two physical Com ports, you could try plugging into the other one. If the connector on the modem cord is 9 pin (female)and one of the ports is 25 pin (male - you can see the pins) you will need a 25pin (female) to 9 pin (male) adapter, commonly called a mouse or serial mouse adapter. If the connector on the modem cord is 25 pin (female) and one of the ports is 9 pin (male - you can see the pins) you will need a 25pin (male) to 9 pin (female) adapter. Once you have checked that, and you are sure the physical serial port is enabled.... Start up Windows. If the physical serial port was NOT enabled before, Windows will probably find a ".... Simple Communications Device..." or similar and ask you to provide (point it to) it's drivers - point it to the location of aulmdm1.inf - that should load the info in the other inf for a wave device automatically - if it doesn't point Windows to wavrss.inf when it asks for a wave device driver. If the serial port the modem is plugged into WAS enabled and Windows still does not see the modem...... Start - Run - type msinfo32, choose OK. Choose Hardware Resources - IRQ's These IRQ's are not available to select by the user or cannot be changed by P&P - 0, 1, 2, 6, 8, 13, 14. IRQ 15 is not available unless you don't use your secondary IDE, and even then it may not be available, and most devices cannot select 15 in any case. The IRQ's the Com ports use are not available to PNP if the Com ports are enabled in the bios - they can only be used for whatever plugs into the physical Com ports. You can't tell if IRQs the Com ports use are free. Do you have free IRQ's? In XP, IRQs that are available are NOT in the list of IRQs. On newer mboards, in XP you may be using more than the standard range of IRQ 0 to 15. If you're not sure which IRQ's are free, tell me which ones are listed and what is using the IRQs. If you have no free IRQ's: -if you are not using your PS/2 port for your mouse, on many computers you can disable the PS/2 mouse support in the bios, and IRQ 12 will then become available for other devices - some modems or other devices can use IRQ 12, or the IRQ that device was using may then be available for other devices to use, possibly including your modem. - if you ARE using a PS/2 connected mouse and it is a combo type that came with a PS/2 to USB adapter, if it's cord has a PS/2 connector, use the adapter; if it's cord has a USB connector remove the adapter; plug it into a USB port instead, and disable the PS/2 mouse in the bios. Look under Hardware Resources - Conflicts/Sharing - are there conflicts reported there? - are there any instances of three listings that use the same IRQ? Look under Components - Problem Devices Anything there? Look in Device Manager - Ports (Com and LPT) - if you have more than two Com ports listed, try Un-installing all of them, rebooting, and let Windows re-detect them. Other things to try? In the bios Setup - if PNP operating system (PNP OS, PNP aware OS) or similar is set to Yes or enabled, try setting it to No, or disabled, or visa versa - that may shift the IRQ use so that the modem gets an IRQ it wasn't getting before.

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Sorry but I did say there is no entry for this device... Ok thanks there is a lot to check there so will do that later when I am offline and get back to you on it! "The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama

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Dang ok windows has gone bad so I may have to format. It has been a problem a long time but now it is rediculous. I checked quite a few things on your list and it looked fine and then I got to deleting the ports in device manager and everything went very bad. Windows asked if I wanted to reboot and after that it would try to load into windows (would see the welcome thing) then it would go black, power off, show the first page(dunno what it is called-during usual boot process) then scandisk, then welcome.....then repeat the whole cycle again and again. It only stops when I turn off at the power point. At some point I don't know why there was a page that asked if I wanted to start normally or safe mode etc. So I tried all the options and one gave me the "restore" thing so that got me back in....anyway the dramas didn't stop. It knocked out the cd drive so I had to disconnect it and well you can guess. It is working now but there are "runtime errors" happening all the time with Zone Alarm and I can't stay on the net long. So the point is the modem will have to wait. I am on the net now but just thought I'd let you know. Thanks! Rap Attack "The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama

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check your hard drive. See the latter part of response 1 in this: http://www.computing.net/windows95/...

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Woops that link is not working. I think I may have hit on the solution anyway. I had ZA professional with antispyware and now that I have uninstalled it everything is working well. Things load into the systray as it is supposed to, nothing at all is slow(the net and loading of programs etc). I downloaded the latest free version of ZA and everything seems to be working well. The speed of downloading the free version of ZA told me that things were different too. I dunno maybe it is because I have dialup? What do you think? "The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama

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Oops - it was missing the L on the end check your hard drive. See the latter part of response 1 in this: http://www.computing.net/windows95/... You could have tried running an XP Repair Setup and you would not have had to lose everything you had on the Windows installation. Either way, if your hard drive is failing whatever you do will not work properly for long. I'm glad to hear the modem is working.. I have no idea what ZA professional is. Whenever you load a new operating system things seem faster at first.

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OK I checked the link but it doesn't seem to be making sense to me. I get your point though that if the hd is failing then all else will but I think it is a windows senario. It has always been problematic and the computer was fine with win98. It is made for xp and was working well for a while there but anyway everything has changed once again. I installed ZA free edition and it give me 1 hour each time to be on the net before it goes to the error(tonight happened to me twice) "MS visual C ++ runtime library Program:c:\windows\system32\zonelabs\vsmon.exe This appiction has requested the runtime to terminate it in an unusual way. Please contact the applications support team for more information." Other than this everything is working much better. Oh I tricked it this time. Instead of rebooting like ZA wants I shut it down and I am using the windows firewall which I have never used before. So that means I am able to stay on the net unlike before. We'll see what happens over time I guess. Oh and no I never said the external modem is working!!!! I tried again to install the modem today since the firewall didn't seem to be a problem anymore but it still did not install. Well windows says it does like before but the lights on the front defy that conclusion and it doesn't connect when commanded to. The diagnostics show that it is not happening either so I would say it is dead or I wll keep it to experiment on with my Linux machine when I have time to get that one happening. I will try the repair setup when I get a chance. I was told to do it before when everything went bad but the cd drive was not being recognised.....I had to giggle the cables after I was back into windows and forgot about it. Anyway I thought everything was cool. MMMMMMmmmmmm "The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama

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OK I got the runtime error again even though ZA wasn't running so that theory is maybe out the window. Now I am using the net with ZA uninstalled altogether so we'll what happens then. The windows firewall is a pain though. I hope I can get another firewall if I prove that all my problems are with ZA. I looked on the xp disk and can't see where the XP REpair setup is. "The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama

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Okay - so by ZA you mean Zone Alarm. Lots of people have problems with Zone Alarm. Test your hard drive first, as in response 26. It is extremely unlikely your external modem is faulty. There is only a tiny possibility the serial cable between it and the computer is faulty. A serial cable that has been wired to be used as a data transfer cable between serial ports on two computers will not work with a modem. Try the modem connected to another computer, preferably one that doesn't have devices using up all or most of the available IRQ's. If the other computer has the physical serial port enabled in the bios and the modem can find an IRQ it can use, in Win 9x and up you will get a message while booting before the desktop has fully loaded that a "....Simple Communications Device..." or similar has been detected. An XP Repair Setup will not harm your existing Windows installation, but it can only fix things Windows detects as wrong, and/or replace corrupted or missing Windows files that are on your original XP CD. If running it doesn't cure enough of your problems and/or the problems are caused by things not on the original Windows CD, you may have to make a clean install of Windows from scratch. You will need a Windows CD of the same version as the one of your Windows installation, and the Product Key, preferably the one that was used to install it, but it can be one for the same version as the one of your Windows installation. how to do an XP Repair Setup, step by step: http://www.windowsreinstall.com/win... If your Windows CD did not have SP1 or SP2 included, and you updated to SP1 or SP2, you will have to install that again to get SP1 or SP2 working properly again.

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Yep I did mean Zone Alarm sorry. Then I tried Outpost firewall and that wouldn't install. Now I am testing another firewall called Jetico personal firewall and so far so good. It is a very fussy little bugger but I am getting used to it after only 1/2 an hour testing it. Yep I will have to get a copy of sp2. My xp cd has sp1 on it. I can't download sp2 as I have dialup but I think I can get it from any pc shop. I can see I need to do that and then if it goes nowhere I will do a clean install. You are right that things do slow down the longer an OS is installed. I agree. Oh this firewall picked up that it is the DrWatson tool that is reporting the error debugging so I block it's activity and I looked it up on the msn site and there is a way to either shut it down or use it to suit the user. I guess I need to understand more about that windows tool. I have heard of it from way back but I thought it was something outmoded with Dos? I don't have a spare pc running yet but I do have a spare cable. I hope the spare is working but I ultimately don't know. Will try that out when I gte time. I have spent too many hours and need to sleep and get outdoors! Ha ha! "The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama

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"I can't download sp2 as I have dialup but I think I can get it from any pc shop." It used to be most places that sell computers had it, but many don't have it any longer since new computers have come with SP2 for quite a while since SP2 became available. Save yourself some grief - phone around and ask if they have the SP2 CD. You must be using a valid Product Code for your XP installation or the SP2 install will quit and remove all the files it added after a certain point. There's a tiny possibility you have a valid Product Code but someone has been found to be using the same code fraudulantly by Microsoft - they have lists of such codes these days - in that case you have to get a hold of Microsoft and if you provide sufficient information to them they will assign you a new Product Code to use. You are given the opportunity early in the install to backup the files SP2 will be replacing so that SP2 can be un-installed if you have problems after SP2 is installed. I recommend you let it do that for an existing Windows installation you don't want to risk losing. You can always delete the backup later if you have no problems, but if the backup isn't there and you DO have problems, you're screwed - the default is you have to re-install Windows from scratch, or you could search around for a way someone has come up with to get around having to do that but I haven't come across any such method. You can probably safely not backup if the Windows installation is new or fairly fresh (and there isn't anything special to lose yet). "...the DrWatson tool....I have heard of it from way back but I thought it was something outmoded with Dos?" There was a version that came with Win 3.1 I think, which required Dos of course. At least one version, the 16 bit version, is in Win 95 and up. XP actually has 2 versions - a 16 bit version that you have to turn on yourself just like the previous 16 bit versions when you want to see if it can find problems, and a 32bit version that seems to run all the time in the background in XP and you are only aware of it when it "thinks" it has found problems and you get error messages generated by it. So far I haven't gotten any such error messages in any of the XP installations I've encountered, but some who have posted on Computing.net have, once in a blue moon. The 16 bit version is very limited in what it can report and I don't think it's settings can be configured by the computer user - once it has been loaded you click on it's icon in the toolbar to see if it has found problems - it unloads when you re-boot, unless you take steps to make it load at Startup. The 32 bit version has configuration settings you can modify - info about that in Help and Support.

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Thanks I still haven't got round to getting SP2. Last time I got it from my uncle as he has a computer shop and the other uncle brought it over for me as I don't drive. They live pretty far from me. Unfortunately I gave that cd to someone and I can't get it back. Long story. Oh that is interesting about the product code. That is possible! Well I will look into everything more and or ring MS when I can. For now the system is up and down. Sometimes I get good speeds and sometimes not. Sometimes programs behave and sometimes now. Right now the main thing is after an hour maybe the browser(Firefox) refuses to do anything(no links work and the page generally is different) so I just close and reopen. The difference is images(general and buttons etc) may not be viewable and all I can do is close. Ofcourse most of the time the speeds are not good but they are not pathetic like before. Also for some reason the most common odd thing is that when the systray is loading the items in when loading windows the sound icon isn't there and the firewall/antivirus program take forever to appear. For some reason the sound icon has loaded in my 2nd session today. Odd. Anyway will get onto it as soon as I can but thankx for the extra info. Will copy it just in case things go belly up again. I think I have 32bit whatever. Sorry can't remember where I see what. I have read some things on Dr Watson since I last spoke to you so will look into that too. "The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama

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"Will copy it just in case things go belly up again." When you copy the posts here, keep in mind the longer active links to other posts or web sites are truncated for display purposes. If the links don't work in the copy, you have to click on them in the original post, copy the address, and paste that address in the copy at the place of the truncated link, delete the truncated link.

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Good tip thanks! "The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama

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Well the new firewall has helped but I found out that one of the things I let it accept to run is called svhost.exe . I found out that it is something malicous and it may be one thing that is slowing my speeds plus it tracks things like when I cut/paste. So I am downloading something called registry booster to see what I can do. I did a bit of reading about firewalls and it seems this svhost thing slipped in somewhere. Also seems like Jetico was a good choice. "The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama

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"...svhost.exe . I found out that it is something malicous...." It's probably svchost.exe, not svhost.exe. No, svchost.exe usually isn't malicious. It's got nothing to do with your modem not being recognized. svchost.exe (Generic Host Process for Win32 Services) is a generic "slave" program that is commonly used by other programs to do some things in XP. If you press Ctrl-Alt-Del at the same time to pop up Windows Task Manager, select Processes, you will probably see several svchost.exe are listed, using differing amounts of Mem Usage. It is possible the program that is using a particular instance of svchost.exe is malicious, in which case a symptom MIGHT be that you see a constant CPU % used which may vary as you watch in Windows Task Manager even when you are doing nothing with the computer, but it isn't svchost.exe itself that is determining that. Some processes are used for many purposes by other programs e.g. svchost.exe, dllhost.exe, winmgmt.exe. .... "What is svchost.exe? Is svchost.exe spyware or a virus?" http://www.neuber.com/taskmanager/p... "The (legitimate) svchost.exe file is located in the folder C:\Windows\System32. In other cases, svchost.exe is a virus, spyware, trojan or worm!" Free trial version of Security Task Manager for verifying your computer's security: http://www.neuber.com/taskmanager/ ..... "What is svchost.exe?" http://help.lockergnome.com/Svchost... To see what programs are using the legitimate svchost.exe Start - Run - type: c:\windows\system32\tasklist.exe /svc OR if you want to check more frequently, "create a shortcut with the following command line: cmd /k c:\windows\system32\tasklist.exe /svc " "There are many other WinXP GUI-based utilities that can also provide you with svchost.exe utilization and information on what calls are being made to it: " ..... If you have something unknown that is accessing the internet.... Some malware uses the Universal Plug and Play feature of XP to facilitate it's dirty work - if you turn it off, that stops the malware. A utility here to turn it off: http://www.grc.com/unpnp/unpnp.htm Programs such as this can tell you what is accessing the Internet. Netlimiter http://www.netlimiter.com/ The Monitor is freeware. *********************************************************************

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Oops... To see what programs are using the legitimate svchost.exe Start - Run - type: cmd (press Enter) then type: c:\windows\system32\tasklist.exe /svc (press Enter)

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OK I am confused now. Will have to wait for the firewal to show me again as I was sure it was svhost.exe . I always block it via the firewall now. "The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama

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If you mean the Jetico personal firewall, or whatever you ended up using, you should be able to find what it is blocking in it's configuration or properties settings somewhere without having to wait for another message. Besides, if the firewall is doing it's job you may not get another message regarding that program. By the way, you should never run two software firewalls at the same time.

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Yes it is the Jetico Personal firewall. I am not running another firewall. You were right it was svchost.exe. I ran cmd as you suggested and got this next to each time svchost.exe is mentioned: SVCHOST.EXE 676 policyAgent, protectedStorage, SamSs SVCHOST.EXE 768 RpcSs SVCHOST.EXE 828 AudioSrv, Browser, CryptSvc, Dhcp, dmserver, ERSvc, EventSystem, FastUserSwitchingCompatibility, helpsvc, Iprip, lanmanserver, lanmanworkstation, Netman, Nla, Rasman, Schedule, seclogon, SENS, ShareAccess, ShellHWDetection, srservice, Tapisrv, Themes, TrkWks, W32Time, winmgmt, wscsvc, wuaserv, wzscsvc SVCHOST.EXE 936 Dnscache SVCHOST.EXE 992 Lmhosts, RemoteRegistry, SSDPSAV, WebClient Will now look into everything else you mentioned. "The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama

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Ok I did a search for svchost.exe on my hd and it was in 2 places. In the system32 folder as you mentioned and the ServcePackFiles folder. Is that ok? "The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama

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Well I am having trouble downloading Netlimiter monitor so I can't say anything about that. I just installed upnp and disabled! Thanks for that info. Seems like there are holes everywhere in windows. Oh and I often look at taskmanager but I am afraid I understand little. I get what you are saying about the cpu usage though but I don't know what to do about it. I do understand that what we have investigate so far can't be blamed on the modem not working. I am hoping that when I can get sp2 and reinstall then things will be fine again. Unfortunately my uncle lives far and is very bust with a new baby plus he is pretty sick. Oh and I don't drive. We'll get it sorted at some point. For some reason now the new download of AVG Free is playing up today too. "the email scanner is not fully functional". I don't know why as the updates are up to date. Probably just another thing going wrong because of whatever is wrong. Oops that sounds odd. I hope you understand what I am saying. "The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama

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"For some reason now the new download of AVG Free is playing up today too. "the email scanner is not fully functional"." What email program do you use? If you use only the free online Hotmail you can disable that. If you're using Outlook Express or Outlook or some other email program that is actually on your computer (e.g. Eudora), usually you just go into the AVG and enable the email scanner and it will work - if not you've got problems with your email program or your software firewall is blocking access of the email program to the internet (the XP firewall will not do that).

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I use Thunderbird as my email client. It was activated when I installed this version of AVG. I think this is just another thing that has gone wrong because of the overall windows problems. It doesn't reactivate when I click onto it it to activate. There is a little ....i don't know how to explain what happens. Flash? but nothing changes. I have tried many times in the last 3 days maybe when it started saying that it is not activated. It was ok for a couple of days and then this. Anyway I am sure everything will be alright when I can get things done but now it is the silly season and I have no hope of solving this soon. "The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama

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"I did a search for svchost.exe on my hd and it was in 2 places. In the system32 folder as you mentioned and the ServcePackFiles folder. Is that ok?" Yes - that's the normal situation. So you don't have a bogus svchost.exe somewhere else puit there by malware. I'm assuming the sizes and dates of the two are identical. I compared your listings for svchost.exe in response 40 with one I have - XP Pro that hasn't been updated to SP2. I have lsass.exe as listed for these - not svchost.exe: PolicyAgent, Protected Storage, SamSs In the one with the list of the most programs, everything is the same, except you have ShareAccess, I have Messenger, TermService. I have one listing for svchost.exe with just StiSVC. I don't see anything sinister in your lists - any differences appear to be related to slight differences in your configuration. "There is a little ....i don't know how to explain what happens. Flash? but nothing changes" That may be a error message that appears and disappears too fast for you to make out. What were you using as an anti-virus program before you loaded this version of AVG? If it was an older version of AVG, the email scanner should work fine. If it was something else, or if you want to try something in any case, you may need to do this: Disable the email scanner in the AVG configuration (don't just turn it off); it's probably a good idea to reboot after you do that. Set up your email program using the ISP's settings if you are accessing an ISP provided email account, or using the email program's setting of you are using a web based email program account. E.g. In my case I have an ISP provided email account, and I use Eudora as an email program - mail server (incoming) is pop.telus.net; SMTP server (outgoing) is smtp.telus.net (some email programs only need one of the two). Try checking for new email to see if the email program is working. Once it is working, Enable the email scanner in AVG and all should be well. The email scanner in any anti-virus program intercepts the mail before it gets to the email program so that it can be checked - sometimes that is obvious in the email program settings after the email scanner is enabled - sometimes it isn't. E.g. the anti-virus program I use is Protector Plus and it changes the incoming setting to xxxxxxxx/pop.telus.net where xxxxxxxx is the first part of my email address before @. With some email programs (e.g. Norton Anti Virus, Protector Plus), if you disable a line or lines in Msconfig - Startup that enable the anti-virus program or some features of it as Windows loads, the email program will not be able to access the email server because of the changed settings in the email program placed there by the anti-virus program (that does not apply to AVG - disabling the avg.... lines just prevents it from auto checking for updates).

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"(that does not apply to AVG - disabling the avg.... lines just prevents it from auto checking for updates)." Come to think of that, I'm not sure. Make sure any lines for avg - avg...... - are enabled in Msconfig - Startup (Start - Run - type: msconfig (press Enter) - Startup tab - checkmarks should be beside the avg.... lines.)

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I had AVG professional and it was about to run out anyway so I would have ad to uninstall it by now. I use Thunderbird as my email client. Yeah I can't understand why AVG is not scanning the mail as it comes in like before but I am not able to enable/disable the scanner now. If I close AVG and then reopen it it is active for a few minutes and then it disables again. This happens also when I boot into windows and when AVG loads in the systray. It is enabled for a few minutes then it is disabled. There is one line in msconfig startup for avg and it is ticked. It is avgcc. What is mntr9720 by the way? I haven't seen that before. Oh btw I got a hold of a XP sp2 cd so after things die down I will get to that thing I was supposed to do. "The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama

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I have just avgcc in MSConfig - Startup. Free version Version 7.5. With older versions there are sometimes two avg... entries. "...I can't understand why AVG is not scanning the mail as it comes in like before ...If I close AVG and then reopen it it is active for a few minutes and then it disables again. This happens also when I boot into windows and when AVG loads in the systray. It is enabled for a few minutes then it is disabled." That is not normal. Some malware can disable parts of anti-virus programs, or the main real time scan engine. You could try un-installing, installing AVG of course. On the other hand your Windows is obviously buggered up otherwise - if you fix that, AVG may work fine. "..I am not able to enable/disable the scanner now." It should be easy to do that. In the free version 7.5, you just open it up, click on Secuity Scanner, highlight the Email scanner in the list, select Properties, Disable plug in to disable it. When it is disabled, the Email Scanner entry in the Security Scanner windows is red, and when that entry is highlighted, there is an Activate button beside the Properties button - click on Activate (enable). In the older versions of AVG it looks different, but the ability to enable/disable should still be there somewhere. "What is mntr9720 by the way? " I have no idea. A search of the web reveals nothing about it, so it's probably not malware. Find it on your hard drive and RIGHT click on it - Properties - look at the info in that - who made it, etc. - that may give you some clues.

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Yep I press that button in AVG that says activate. There is a flash but nothing changes. I looked into the properties of mntr9720 and it says Hornet Monitor. I did a search in google but I don't understand what it all means. Looks like what I am seeing is about selling some product? "The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama

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"Yep I press that button in AVG that says activate. There is a flash but nothing changes" Obviously something is buggered up. I have no suggestions about what to do about that other than what I said in the last post. "...it says Hornet Monitor." I have no idea what that is unless you have this device: http://www.bvsystems.com/Tech/Manua... Whatever that is, there is no indication it is related to any malware. Is there an ocon for it in your taskbar? You could try disabling it in MSConfig - Startup. What else does it say in it's Properties - who made the software?

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Yeah I figured it was buggered. Ah well. Hopefully the formattting will do the trick. There is no icon for Hornet and I don't know what the device is as per the pdf file. I know everything that is installed in this machine. OK I disabled it in msconfig and there is no other details when I click onto properties. Oh I looked into another part of msconfig and it says "Walter Oney software" for Hornet. "The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama

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Apparently he/they makes/make custom drivers for others, and has some freeware utilities. http://www.oneysoft.com/

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Ahhhhh thanks silly me the smartcard/sim card reader that I just installed. That is what that is. Will check further into that as I had a lot of problems installing it and the manufacturer was Russian. Their support in english was non existant and the people that sold me the device don't speak english properly. Well not enough to make any sense. Thanks for that info. "The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama

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Hi I have started using another machine with Ubuntu on it so thanks for the help. I will format and reinstall windows on the other machine as you so kindly gave me instructions on how to do that cleanly but just thought I'd let you know I am out of deep water. "The meaning of life is to be happy and useful" Tenzin Gyatso the 14th Dalai Lama

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Ok. Good luck.

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