|When you get the download Save it somewhere rather than running it online.|
Double click the saved file to install it.
That will isolate the issue into two parts, the download and then the install.
Let us know "when" it goes wrong and exactly what happens (inc any error messages).
To my mind the above approach is always the best one to use - I never use the Run online.
Always pop back and let us know the outcome - thanks
message edited by Derek