Solved When I try to use my USB 2.0 card, the system crashes

Shuttle / Mv42
August 19, 2013 at 14:42:22
Specs: Windows XP, 1.8 GHz / 2015 MB
blue screen crash related to USB usage

I have a PCI card that I added, to give my motherboard USB 2.0 capability. It works some of the time. Other times, trying to access a thumb drive I have plugged into it, it causes an instantaneous blue screen, and does a dump. I'm not sure where the dump file is, but it says that it is doing a "memory dump" after the blue screen takes effect. Then I have to do a hard shutdown and a reboot, to regain usage of the computer.

I think, once, a long time ago, I looked at the device mgr, and saw that the USB ports had a few yellow exclamation warnings, so I deleted them and let windows find them again. After that, it seemed to work, but often, I've had recurring problems whenever I try to access a thumb drive in the PCI card.

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✔ Best Answer
August 19, 2013 at 20:00:43
Try installing the USB card in another slot. That often helps with PCI cards.

August 19, 2013 at 14:44:02
Are you using front USB ports? I ask because it is easy to connect those wires wrong.

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August 19, 2013 at 14:46:50
No, the PCI card offers 4 rear slots and one internal slot.

I read the installation instructions, and they say that if there are any problems, try plugging an extra power connector into the card internally, which I did.

message edited by OldSchool

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August 19, 2013 at 15:25:55
I might also add that the blue screen happened just as I was trying to copy a couple of 300 meg video files from my storage hard drive to the USB Patriot thumb drive. It's an 8 gig drive, formatted in NTFS.

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Related Solutions

August 19, 2013 at 20:00:43
✔ Best Answer
Try installing the USB card in another slot. That often helps with PCI cards.

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August 19, 2013 at 22:56:32
Great idea. I'll try it. I seem to remember doing that once already, but I'll try it again. There are only 2 PCI slots, so it's a no-brainer. If it works, you get "best answer". : )

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August 20, 2013 at 01:27:54
Thanks. Another possibility--I've noticed a lot of those add-on USB cards are really low quality. If it was one of those $5 ones on ebay (like what I used) that may be the reason.

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August 20, 2013 at 03:31:45
Hi OldSchool,

Update the Chipset driver of the system board.

Try the card on different PCI slot as rightly suggested by "DAVEINCAPS".

Install or update the driver of the card using the disk that comes with it.

If an updated version of driver is available on manufacturer website, install it.

Thanks & Regards
Manshu S

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August 20, 2013 at 12:03:46
Difficult to determine which answer wins. When I switched slots, it worked, or at least, so far.

I hesitate to try to flash the bios, which came to mind.

I think DAVEINCAPS answer worked, but Manshu S answer was more thorough.

But in truth, some of Manshu's answers did not apply. For instance, no CD came with the card. It simply said that Windows would "find" the driver on its own.

But still, it was a more thorough answer. I'm torn between the two answers. I'll need a super-computer to tell which one was really best, working out all the possibilities.

At this point, though Manshu's answer covered more bases, some of those suggestions may have actually caused problems, if I screwed up the execution. But I can't hold that against him. His answer still offered more possibilities.

If switching slots fixed it, however, DAVEINCAPS was more concise, direct, and effectual. And yes, it was a cheap card, though I bought it at Fry's.

Hmm,,what to do,,

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August 20, 2013 at 12:41:32
Changing the slot changes the IRQ used for the card. If the original IRQ was already in use by a high bandwidth hardware item then moving it would probably fix the issue.

Windows does a pretty good job of sharing resources but some hardware should not share IRQs.

Had I seen the thread sooner I would have suggested you look in Device manager to see what is being shared before and after moving the card.

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August 20, 2013 at 13:42:26
Thanks for the info. Ima sucker for the facts.

I'm going to give DAVEINCAPS the "best answer", since he was first with the solution. But honorable mentions go out to Othehill and DellManshuS for their thoroughness and additional info.

By the way,,if anyone's interested in seeing which USB PCI card I'm using, here's a link I found:

message edited by OldSchool

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August 20, 2013 at 14:41:35

I don't use Windows 8 but I can't imagine it is much, if any, different than 7, which I do use.

Go to Control Panel> Device Manager. Click on View.

Clicking on Resources by type shows a list including IRQs.

Go back to the first Device manager screen and left click any hardware type listed to expand it. Right click the hardware device and choose Properties> Resources, to see what is in use.

Just play with those lists to see what is what. Windows usually does a good job of assigning resources. Your card may default to certain IRQs. Also, the slots on the motherboard usually have default assignments. Older boards allowed changes to be made on those assignments. I don't know if it is possible anymore.

Your motherboard manual MAY address this issue if you have an aftermarket board.


I see you have an older motherboard. Consult the manual. You should have the BIOS set for PnP OS. I am not sure there are any chipset drivers included in Windows 8 for your board but there are some at the link below.

message edited by OtheHill

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August 20, 2013 at 14:59:51

I don't have Win8. I have WinXP Pro.

But thanks for the info. : )

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August 20, 2013 at 16:13:57
I don't know where I got Windows 8 from. At any rate, set the BIOS for plug & Play operating system.

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