whats wrong with my laptop?

July 17, 2009 at 14:32:07
Specs: Windows 2000
my mom got this cool looking laptop from work. when we turned it on every thing LOOKED fine but then it came up and said "we apologies for this but...", i forget the rest and it happens right after the windows loading screen and after it comes up after hp and the options were "safe mode, safe mode with networking, safe mode with , last working setting", or somthing like that," and start windows." so could you help me please. I tryed all the options. I even tried "Ctrl, Alt, Delete," it just took me back to the options.
PS. I'm using my desk top to type this not my laptop.

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#1
July 17, 2009 at 15:01:42
It would probably be more helpful if you could tells us exactly what the message says in its entirety. Based on the limited information we have, I would say a recent hardware or software addition is preventing Windows from starting, resulting in a Blue Screen Of Death. Does selecting "Safe Mode" allow you to get into Windows?

-Ryan Adams
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#2
July 17, 2009 at 17:12:52
Just cause it's "cool looking" doesn't mean it's functional. Did she get any CDs with it?

If it were me, I'd start from scratch. Format and reload the OS.

LIR


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