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Hi there,
I want to format my acer pc because its infected with virus. But when I clic on alt F10, it asks me for a password and I don t remerber it. I went into acer empowering technology, in security to reset my password but it asks me for the previous one, which I don t remerber. Help please, how can I format it without the password Thanks

If yoiu are the rightful owner of this computer, call Acer. They will be happy to help you out. If you are NOT the rightful owner, we cannot help you.
i_Xp/VistaUser

Thanks I guess the answer I gave is consistent with what we have discussed in The Lounge not too long ago (didn't Othehill bought it up?).
i_Xp/VistaUser

Him and derbys dad were they ones to start the post I believe. It is good to see the forums work the way they should!
Change Is Good
http://www.citizenlink.org/Stopligh...

Thank you guys for your anwsers. Finally, I proccessed differently. I chose the option to restore my computer with cd or dvd, so I did not need to provide my password. But it s good to know that since I am the computer's owner, ACER"client care can help out. I heard that they charge money to reset the password...

I think you need to visit this place http://www.pakandu.com/contactus.php they will provide solution almost at no price.

Acer (laptops especially) asking for a password and refusing whatever you offer is a fairly common problem... Having had just that issue a few months ago... we finally to do standard Acer restore (Recovery CD) routine; after first copying all data etc. off the system entirely. The restore routine worked flawlessly... The system in question had been hit by a real nasty that deleted three of the registry keys...; and thus no boot up etc...
And for the future... we made an Acronis (Acronis-11) image of the drive once it was reloaded/tweaked etc. with all the required software etc. that had been added in on top of the Acer provided installation. Much easier in future to to do a restore/rebuild to a system already setup (more or les) as one wishes; rather than have to go a two stage path?
And all data is regularly copied off the system...

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