Website won't load

November 17, 2010 at 14:53:13
Specs: Windows XP

My girlfriends laptop (windows xp) won't ever load facebook, i'm on the same internet connection with a different computer and the website loads fine.

After google search I've tried various fixes, all to no success.

I've removed the firewall, antivirus, windows firewall, i've changed explorer from IE to Firefox, i've flushed the DNS, i've ran a virus check (all clean).
I've tried typing "netsh winsock reset catalog" in cmd and restarting comp.
Tried restarting router.
Tried CCleaner, clearing cache / cookies.
Tried checking the hosts file c:\WINDOWS\system32\drivers\etc\hosts and the only thing in there is localhost.
I also made sure that in tools / options / advanced / network tab settings that it was selected as 'no proxy.

I have tried pinging and the packets return really slow compaired to when I ping other websites.

After hours of research it seems that everyone else gets their resolve and i've tried all their fixes but nothing seems to work.

It all seems to have happened since moving back to O2 Broadband, we were with them originally then moved to talk talk, they were aweful so moved back to O2 but now there is this issue.
I was thinking of calling O2 tech but facebook works fine on my computer and on the Mac in the other room, it's just her laptop that has the issue.

Wits end =(

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November 18, 2010 at 01:08:17
Tideh, I suspect you have a trojan. Be aware that a virus and a Trojan are similar, but not the same. Many times, an AV detects one it can't clean, other times, it gets missed entirely.
If you need to clean one, Superantispyware (info only. I’m not paid for recommendation. WARNING! FYI, a full scan on mine takes over an hour.) can do the job and you can get it free @:
among other places. They have a Vista compatible version if needed. Dunno about Windows 7 or later.
If it turns out that you need to use it, be sure to update Superantispyware prior to running and disable 'restore' (restart after cleaning) so the nasty doesn't get put back. They just released a new update recently and it changes all the time. Things are in a constant state of flux.
The restore thing is critical. May not be your deal at all, but won't hurt anything to try.
Ed in Texas.

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