I've had this piece of Adware on my computer that's read by both Spysweeper and Ad-Aware as Websearch Toolbar. I'm not sure how exactly it affects my computer, but I haven't been able to get rid of it. If I try to get into or delete the file, it says that it is not accessible, and that access is denied. Thanks in advance for any help.

It most likely says access is denied because there is a process associated with the toolbar running on your computer. I would check your add/remove programs section in your control panel and see if there is an install for the tool bar there, if not check under Tools -> Internet Options -> Settings -> View Objects. If there is anything in here that looks fishy you can delete it. Also if you are unsure right click on the object and go to properties, check the codebase, this will tell you where the object came from. If none of that works, I would check under your processes in your task manager. If you seen any processes running in there that are related to the toolbar you can end them, then delete the toolbar files.

Get CWShredder. It is freeware. It will most likely get rid of it for you. It is a small utility for removing CoolWebSearch (aka CoolWwwSearch, YouFindAll, White-Pages.ws and a dozen other names). The CoolWebSearch Chronicles detail the variants of the browser hijacker known as CoolWebSearch (CWS). CoolWebSearch is known to be one of the most difficult spyware infections to detect and remove. ___________________________________________ ☺ When everything else fails, read the instructions.

Neither worked. Thanks anyway.

There is a utility called Desktop Armor available at http://www.desktoparmor.com that has a function to remove "in-use" files upon the next restart of your computer. It is not a free utility, but it is shareware. So, you'll have 30 days to use it to remove the files you have problems with. If this does not work please email me at sybercorp@comcast.net and I will help you out further.

Check out these URLs. I hope they help: How to remove the WebSearch Toolbar Remove WebSearch Toolbar.emailplug, removal instructions WebSearch Toolbar Removal Instructions & FREE Detection Tool PC Hell: IBIS Web Search (websearch.com) Removal Instructions ___________________________________________ ☺ When everything else fails, read the instructions.

I tried Hijack This and I didn't find any of what it specified. Here's my log: Logfile of HijackThis v1.99.0 Scan saved at 5:43:50 PM, on 12/30/2004 Platform: Windows XP SP1 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\Explorer.exe C:\Program Files\Common Files\Dell\EUSW\Support.exe C:\WINDOWS\System32\ezSP_Px.exe C:\Program Files\AVPersonal\AVGNT.exe C:\Program Files\Java\j2re1.4.2_04\bin\jusched.exe C:\WINDOWS\BCMSMMSG.exe C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe C:\Program Files\QuickTime\qttask.exe C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\AVPersonal\AVGUARD.exe C:\Program Files\AVPersonal\AVWUPSRV.exe C:\WINDOWS\System32\CTsvcCDA.exe C:\WINDOWS\System32\nvsvc32.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe C:\WINDOWS\System32\MsPMSPSv.exe C:\Program Files\iPod\bin\iPodService.exe C:\Program Files\Common Files\Real\Update_OB\realsched.exe C:\Program Files\AIM\aim.exe C:\Program Files\Mozilla Firefox\firefox.exe C:\unzipped\HijackThis\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dellnet.com R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dellnet.com/ R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = R3 - Default URLSearchHook is missing O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll O2 - BHO: SafeGuard Protect PCShield - {564FFB73-9EEF-4969-92FA-5FC4A92E2C2A} - C:\WINDOWS\System32\KDP7652.dll O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.exe C:\WINDOWS\System32\NvCpl.dll,NvStartup O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.exe O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot O4 - HKLM\..\Run: [ezShieldProtector for Px] C:\WINDOWS\System32\ezSP_Px.exe O4 - HKLM\..\Run: [AVGCtrl] C:\Program Files\AVPersonal\AVGNT.exe /min O4 - HKLM\..\Run: [DeadAIM] rundll32.exe "C:\Program Files\AIM\\DeadAIM.ocm",ExportedCheckODLs O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_04\bin\jusched.exe O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe O4 - HKLM\..\Run: [Kazaa Download Accelerator Updater] regsvr32 /s C:\WINDOWS\System32\kdpupd.dll O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe" O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe O4 - HKLM\..\Run: [PCShield] regsvr32 /s "C:\WINDOWS\System32\KDP7652.dll" O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl O4 - HKCU\..\Run: [kbdus] C:\WINDOWS\System32\kbdus.exe O4 - HKCU\..\Run: [Steam] C:\Program Files\Steam\Steam.exe -silent O4 - HKCU\..\Run: [iIWiper] C:\Program Files\iISystem Wiper\SystemWiper.exe m O4 - HKCU\..\Run: [PCShield] regsvr32 /s "C:\WINDOWS\System32\KDP7652.dll" O4 - Startup: CleanCacheStartup.lnk = C:\Program Files\CleanCache 2.0\CleanCache.exe O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html O8 - Extra context menu item: Backward &Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html O8 - Extra context menu item: Cac&hed Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html O8 - Extra context menu item: Si&milar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll O16 - DPF: ppctlcab - http://www.pestscan.com/scanner/ppctlcab.cab O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/activex/EPUWALControl_v1-0-3-12.cab O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab O23 - Service: AntiVir Service - H+BEDV Datentechnik GmbH - C:\Program Files\AVPersonal\AVGUARD.exe O23 - Service: AntiVir Update - H+BEDV Datentechnik GmbH, Germany - C:\Program Files\AVPersonal\AVWUPSRV.exe O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: Macromedia Licensing Service - Unknown - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe O23 - Service: Intel NCS NetService - Intel(R) Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe O23 - Service: NVIDIA Driver Helper Service - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe O23 - Service: Sony SPTI Service - Sony Corporation - C:\PROGRA~1\COMMON~1\SONYSH~1\AVLib\Sptisrv.exe O23 - Service: TrueVector Internet Monitor - Zone Labs Inc. - C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe Thanks again.