Web page doesn't load

February 6, 2006 at 07:18:59
Specs: xp pro sp2, athlon xp 2000 / 1gb

I have cable and everything is good except one thing. One web page doesn't load in either firefox nor IE6. I have no idea why. Every other page loads normally. I have disabled my firewall, same thing. I checked settings, still doesn't work. I know for a fact that the site is working because I asked a couple of my friends to check it out.

What could be causing a website not to load? Router? Some settings? Please help!

GP Styll

See More: Web page doesnt load

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February 6, 2006 at 07:22:42

It could be errors on the web site you are attempting to open. Images might not have been uploaded to the website by the developer. There are many websites on the web where this is the case.

best of luck Frank :

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February 6, 2006 at 07:24:30

Yeah but I try to load the page, I can't. At the same time I'm on the phone with a friend who is also trying to load it, and it loads for him normally.

GP Styll

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February 6, 2006 at 07:25:43

Out of curosity what website is it?


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February 6, 2006 at 07:26:44


GP Styll

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February 6, 2006 at 07:27:34

have no problem loading it up...


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February 6, 2006 at 07:29:22

Yup, but I have hehe. I have no idea what's going on.

GP Styll

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February 6, 2006 at 07:34:26

Try the Reload, or Refresh, button on your browser.

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February 6, 2006 at 07:36:33

First thing I tried. Doesn't work.

GP Styll

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February 6, 2006 at 07:43:53

Any error messages display ??
What does the URL address bar show in it ??
Is the page blank ???

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February 6, 2006 at 07:49:47

the url shown is the page's url.


The connection has timed out

The server at www.plhh.com is taking too long to respond.

* The site could be temporarily unavailable or too busy. Try again in a few

* If you are unable to load any pages, check your computer's network

* If your computer or network is protected by a firewall or proxy, make sure
that Firefox is permitted to access the Web.


one time it says. "Cannot find website ...."

other times:

"Connection has timed out"

GP Styll

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February 6, 2006 at 07:52:40

This is what it says in Ie6:

The page cannot be displayed
The page you are looking for is currently unavailable. The Web site might be experiencing technical difficulties, or you may need to adjust your browser settings.

Please try the following:

Click the Refresh button, or try again later.

If you typed the page address in the Address bar, make sure that it is spelled correctly.

To check your connection settings, click the Tools menu, and then click Internet Options. On the Connections tab, click Settings. The settings should match those provided by your local area network (LAN) administrator or Internet service provider (ISP).
See if your Internet connection settings are being detected. You can set Microsoft Windows to examine your network and automatically discover network connection settings (if your network administrator has enabled this setting).
Click the Tools menu, and then click Internet Options.
On the Connections tab, click LAN Settings.
Select Automatically detect settings, and then click OK.
Some sites require 128-bit connection security. Click the Help menu and then click About Internet Explorer to determine what strength security you have installed.
If you are trying to reach a secure site, make sure your Security settings can support it. Click the Tools menu, and then click Internet Options. On the Advanced tab, scroll to the Security section and check settings for SSL 2.0, SSL 3.0, TLS 1.0, PCT 1.0.
Click the Back button to try another link.

Cannot find server or DNS Error
Internet Explorer

GP Styll

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February 6, 2006 at 08:03:48

Browsers have Cache, or Temporary Internet Files, folders of limited size. The folders can get full. There are ways to clear the folder(s) within the browser. Try clearing out same.
Just a thought.

Still looking for your cause.

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February 6, 2006 at 08:13:09

Are you able to ping the site from the command prompt ?.

Multiple DNS Servers ?

Your ISP may have multiple DNS servers which can take turns answering request from browsers. They may rotate duties for each request, or you may have a specific DNS server for each session that you are logged into the internet. Each DNS server may be operating from a different version of the master DNS file from the Internic.

Cached DNS ?

Check with your ISP to see if they are using a "cached" (pronounced "cashed") DNS file, and how long it has been since it has been "flushed". Caching means that the server has a copy of recently requested domains in it's active memory so it will not have to access it's hard drive for new requests for domain names that it has recently retrieved. If you are browsing to a site that has been cached, even if the server has the correct info in it's DNS file, it may have a cached version that has the old information. This will mean that you will not be able to view your website until the cache has been flushed. Most ISP's flush their cache daily.

Corrupted DNS ?

Occasionally your ISP's DNS records will be corrupted. The ISP's DNS file can become corrupted if there was some loss during the data transfer, or part of the file was written to a bad sector on the DNS server's hard drive. While this is a rare occurrence, it has been known to happen, and will usually be fixed by waiting until the next update of your ISP's DNS file.

In the meantime you should flush your DNS.


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February 6, 2006 at 08:21:23

This has an Error Messages section-
Resources for using Internet Explorer 6

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February 6, 2006 at 09:02:33

For more help-
Go to:
Search the Knowledge Base

Under "Advanced Search":
Next to the word FOR, type:

page cannot be displayed

Next to Windows XP, click down arrow, then find, and click, Internet Explorer 6.0.
Then click the arrow button.
You can now look through some articles for yourself, to see
if there is any help there.

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February 6, 2006 at 09:09:32

Thanks guys. Will try. I have been trying something now that's why I haven't been answering. I know for a fact now that it has something to do with my router or IP, but why? I have plugged my cable modem directly to my computer and the page loads. I went back to using my router and the page doesn't load anymore. Hmmm

GP Styll

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February 6, 2006 at 10:09:53

Why would the site work with the cable modem pluged in straight to the PC and not work when I have a router with it?

GP Styll

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February 6, 2006 at 16:58:54

The fact that the page loads when plugged directly into the router eliminates your ISP as the cause. This leaves the router. I'd suggest you look at your router settings.

Please let us know if you found someone's advice to be helpful.

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February 6, 2006 at 20:39:39

Thanks.. I haven't figured it out yet. It must be the router, and it must be the settings, you're right. I just can't figure out which setting it is. I have checked the manual, reset the router and still the same thing. I will keep on trying.

Thanks guys.

GP Styll

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February 17, 2006 at 12:21:46


Not sure it is a router setting that causes this issue. I have the same problem. The first page (my ISP's homepage) that I try to open in IE6 takes a long time to load. After that the error message shows (page not available). When I hit the go or reload button the page shows imidiately. This problem occurred after installing SP2 on one machine and a full reinstall of XP on a second system. A third system has no problem.

Browsing with Firefox doesn't have problems so it must be a IE problem. Retreiving mail of setting up a FTP session is no problem. Therefor I think it is no DNS or router problem.

Eelco Hoff
The Netherlands

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