Volume Control Setting Malfunctioning

October 8, 2012 at 20:27:40
Specs: Windows XP
Today, my volume control malfunctioned. It stays in an all the way down position.
When I try to slide it up it takes "itself" back down. If I hold onto the left mouse button
I get sound for 1-2 sec. but the screen slider takes "itself" back down anyway.
I tried many videos on separate sites and still no sound due to control malfunction.
Yesterday I had to call Norton since the updates were not installing. They ran a Power Eraser
which found an insignificant file as 'unknown' and then it was removed. The update problem was
due to the calender set to the wrong month (after I checked another month's upcoming date I forgot to put it back).
It is not muted.
Compaq Evo D500, Windows XP Pro

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October 9, 2012 at 02:28:18
Try re-installing the sound driver for your model & Windows version. You can download it from the HP/Compaq website. Go here and select your country: http://www.compaq.com/country/cpq_s...

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October 9, 2012 at 04:36:56

If the issue still persists even after installing audio driver and as this issue started occurring after doing some recent software changes on your computer, then I would suggest you to restore your system back to a date when it was working fine. System Restore will affect Windows system files, programs, and registry settings only.

Thanks & Regards
Debbie B

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