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Virus Removeal

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Name: Elaine Hudkins
Date: December 2, 2004 at 06:19:26 Pacific
OS: Windows XP
CPU/Ram: 256
Comment:

I have AVG and it detected DownloaderAgent.AS and said its in file polall1l.exe. It will not clean it or remove it. Does anyone know what I need to do to get rid of this?

Elaine



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Response Number 1
Name: Chuck 2
Date: December 2, 2004 at 06:31:39 Pacific
Reply:

Guess you should delete that file, then go into the Recycle Bin and delete it again.


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Response Number 2
Name: sjd9910
Date: December 2, 2004 at 06:32:48 Pacific
Reply:

Sometimes what an anti-virus will do is only quarantine the file. For some reason or another, the file won't be deleted. I'm not sure exactly how that works.

You should check to see if the file has been quarantined ( AVG should have a button that lets you get to the quarantined files list ). If the file has been quarantined, there is no danger of further damage to your system.

Might I recommend getting an antivirus that is more complete than AVG ( i.e.: Norton Antivirus, or McAfee ), although you may have to pay a bit more for it...

Hope that helps,

sjd9910


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Response Number 3
Name: yankanuk
Date: December 2, 2004 at 06:54:09 Pacific
Reply:

Elaine,
Don't waste your money on response #2, you may want to try Avast! 4 home edition
It is free and might remove that polall1l.exe and has great free on-line up-dates as you surf the net.

Another alternative is Spybot S&D

Make sure to up-date it before using it.
1-Check for problems
2-Fix Problems
3-Immunize

Also, as a last resort, you may have to shutdown system restore and then scan your pc. But remember to turn it on again after you're done...HTH

If you need a simple solution, try mine. I try to give advise on things that have happened to my PC. Changes in registry can be FATAL! Glad to have a chance to help you.


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Response Number 4
Name: Elaine Hudkins
Date: December 2, 2004 at 08:15:08 Pacific
Reply:

I did a search for the file polall1.exe and it could not be found.
How do I find it to delete it?

I had McAfee which I paid a good bit for and it would not update.I had Norton on this computer and got a virus. Took it to a tech (which I'm trying to avoid doing as its so expencive) and he put AVG on here and said it was better than Norton.Well I guess NO antivirus is really any good.

Elaine


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Response Number 5
Name: yankanuk
Date: December 2, 2004 at 08:42:34 Pacific
Reply:

This will work for you
http://www.ccleaner.com/
Give it a shot...

If you need a simple solution, try mine. I try to give advise on things that have happened to my PC. Changes in registry can be FATAL! Glad to have a chance to help you.


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Response Number 6
Name: Elaine Hudkins
Date: December 2, 2004 at 09:19:33 Pacific
Reply:

Thanks for the suggestion but I ran ccleaner and no help. AVG still says I have 27 infected files with DownloaderAgent.AS and I still cannot send email with Outlook Express.

Elaine


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Response Number 7
Name: RoadRunner
Date: December 2, 2004 at 18:19:50 Pacific
Reply:

Hi ... Try following these options and see if it help , Also I have added websites that can help...

First thing you should do is download hijackthis and have someone to view your log , here where you can get hijackthis from

http://www.snapfiles.com/get/hijackthis.html

Here where if you like you can post your hijackthis log for assistance

http://spywarewarrior.com/index.php

http://forums.net-integration.net/

http://computercops.biz/forums.html

Now if you have an Anti-Virus Program which is fairly new ( mostly under a year )and you are sure that you are still recieving update definitions ? Then update yours now ....
Then afterward download a few programs , Like these here below

first one is Ad aware ( free Version )

http://www.lavasoft.de/support/download/

Start up this program , What you need to get is the most latest update for it ,run JUST the "updated" option and afterward close the program for later use ...

Next program >> Spybot Search and Destroy ( Free )

http://www.safer-networking.net/en/download/index.html

Next Program >> SpywareBlaster ( Free )

http://www.javacoolsoftware.com/sbdownload.html

Next Mcafee Stinger

http://vil.nai.com/vil/stinger/

Okay now perform this operation from this website below

http://support.microsoft.com/?kbid=310405

Okay this is next to perform below :

Click Start. >>Open My Computer. Select the Tools menu and click Folder Options. Select the View Tab.
Under the Hidden files and folders heading select Show hidden files and folders. Uncheck the Hide protected
operating system files (recommended) option. Click Yes to confirm. Click OK.
DON'T WORRY ABOUT THE WARNING POP UP WINDOW THIS IS NORMAL , just click yes

Now its time to start your computer in Safe Mode
How to start up in safe mode , there is 2 ways in doing so , just choice one method only ... Look at this website below

http://www.bleepingcomputer.com/forums/index.php?showtutorial=61#winxo

Okay once in safe mode do the following : Clear out the Temporary internet files and other temp files.
Go to Start > Settings > Control Panel >Internet Options.
Under the General tab click the Delete temporary internet files,
delete all Offline content as well. Clear out Cookies ... Now close eveything and be back at your desktop

Now click the start buttom > then the Search/Find option > click Files or folders > in the named box, type: *.tmp , click search and choose Edit > select all -> File > delete.

Empty/delete the entire contents of the C:\Windows\temp folder and C:\temp folder, (Contents only but not the folder itself.)

This one too if it is there C:\Documents and Settings\username\Local Settings\Temp\
Delete the recycling bin ...

Now start up Mcafee Stinger and afterward Ad Aware and just basically perform the options its set at for now ... And remove whatever it finds ...
Start spybor search and destory and do the same with this program
Also with the spyware blaster , just clean what it finds ....

Now use your Anti - Virus Program and run it and see what it finds ...If your anti-virus finds anything try the repair option first, if that can't be done then delete the file...
Now restart your computer back to normal mode and reset the setting back too...Once your computer is up and running do the following :
http://support.microsoft.com/?kbid=310405
and this next >>> : http://www.microsoft.com/technet/prodtechnol/winxppro/maintain/xpsysrst.mspx
Okay after all that was done and you want to be sure its clean go to these anti virus scan sites and do the scan from each site if you like

http://www.trendmicro.com/download/dcs.asp

http://windowsxp.mvps.org/Scanners.htm

http://www3.ca.com/securityadvisor/virusinfo/scan.aspx



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