virus preventing installation, driv

Dell / DIMENSION 8400
March 20, 2009 at 14:01:58
Specs: Windows XP
Hi All,

I've been on the phone with technical support for hours and getting nowhere so I figured that someone here might know what I can do.

When I turn on my computer normally, it gets to the desktop and then 5 seconds later it goes to a blue screen with white writing that talks about dumping physical memory with stop code 0x000000d1 (0xE1C090000, 0x00000002, 0x00000000, 0xB62C8CF6).

I restarted the computer using safe mode with networking. The computer did not revert to this blue screen. The tech person told me that this means the computer has a virus. Now, this virus/spyware seems very tricky. (note, this is in safe mode)

First, it allows you to search the internet by typing in the email address; however, if you google-search, the results come up like normal, but if you click on one of them it won't open the page, but rather goes to a random advertisement screen (if you copy/paste the full address then it works).

Secondly, it will not allow you to install anything. I can download antivirus programs, and/or debugger programs. However, when you try to install the program, it comes up with a message "the administrator has set policies to prevent this installation"

I ran 2 programs that I had (AVGfree and Ad-aware). These found some bugs and deleted them, but they didn't fix the problem. Any help I could get I would be VERY VERY appreciative.

(p.s. -- if it helps, when i start the computer in regular mode, a program called av360 opens up before it goes to the blue screen; I'm not exactly sure what that is or how it got on my computer)

~Jon


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#1
March 20, 2009 at 14:10:58
Sounds like you have the dreaded Antivirus 360. You may have luck removing it. Read this http://www.bleepingcomputer.com/mal...

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#2
March 21, 2009 at 21:20:24
hey, thanks for the post...

since i cannot install any programs onto the computer, how can i get this program to remove the virus??


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#3
March 21, 2009 at 22:00:37
Check this out:

http://www.appdeploy.com/messageboa...

If you still can't install any programs, the virus may be preventing the value(s) from being changed (i.e. changing them back to their values before you made the edit).

WinSimple Software


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