|Hi All, |
I've been on the phone with technical support for hours and getting nowhere so I figured that someone here might know what I can do.
When I turn on my computer normally, it gets to the desktop and then 5 seconds later it goes to a blue screen with white writing that talks about dumping physical memory with stop code 0x000000d1 (0xE1C090000, 0x00000002, 0x00000000, 0xB62C8CF6).
I restarted the computer using safe mode with networking. The computer did not revert to this blue screen. The tech person told me that this means the computer has a virus. Now, this virus/spyware seems very tricky. (note, this is in safe mode)
First, it allows you to search the internet by typing in the email address; however, if you google-search, the results come up like normal, but if you click on one of them it won't open the page, but rather goes to a random advertisement screen (if you copy/paste the full address then it works).
Secondly, it will not allow you to install anything. I can download antivirus programs, and/or debugger programs. However, when you try to install the program, it comes up with a message "the administrator has set policies to prevent this installation"
I ran 2 programs that I had (AVGfree and Ad-aware). These found some bugs and deleted them, but they didn't fix the problem. Any help I could get I would be VERY VERY appreciative.
(p.s. -- if it helps, when i start the computer in regular mode, a program called av360 opens up before it goes to the blue screen; I'm not exactly sure what that is or how it got on my computer)