I have contracted the W32.HLLP.HANDY virus through Kazaa. I ran my NAV (Norton) and it detected it...but wont quarantine it and wont delete it. I can't physically delete it either. Someone please walk me through the proper procedure to get rid of this nuisance (don't just point out the website to remove it...remember I tried deleting the infected file but it won't let me) Thanks

Try this Site - you can do a free Scan there and possibly get it removed as well http://housecall.trendmicro.com/ Lesley

follow thease instructions W32.HLLP.Handy Discovered on: November 25, 2002 Last Updated on: March 06, 2003 08:10:03 AM W32.HLLP.Handy is a virus that prepends itself to the files in the KaZaA download folder and the Internet Explorer default download folder. It is written in the Borland Delphi programming language and is compressed with UPX. Also Known As: W32/HLLP.Hantaner [McAfee], Win32.HLLP.Hantaner [KAV], PE_HANTANER.A [Trend], Win32.HLLP.Handy [CA], W32/Hantaner-A [Sophos] Type: Virus Infection Length: 24,064 bytes Systems Affected: Windows 95, Windows 98, Windows NT, Windows 2000, Windows XP, Windows Me Systems Not Affected: Macintosh, OS/2, UNIX, Linux Virus Definitions (Intelligent Updater) * November 26, 2002 Virus Definitions (LiveUpdate™) ** November 27, 2002 * Intelligent Updater definitions are released daily, but require manual download and installation. Click here to download manually. ** LiveUpdate virus definitions are usually released every Wednesday. Click here for instructions on using LiveUpdate Wild: Number of infections: More than 1000 Number of sites: More than 10 Geographical distribution: Medium Threat containment: Easy Removal: Easy Threat Metrics Wild: Medium Damage: Low Distribution: Low When W32.HLLP.Handy runs, it uses information in the registry to locate the KaZaA download folder and the Internet Explorer default download folder. It prepends itself to all .exe files in both folders. It may occasionally reinfect the same file. Other KaZaA users may download the infected files from the KaZaA download folder; this causes the virus to spread through the KaZaA file-sharing network. Symantec Security Response encourages all users and administrators to adhere to the following basic security "best practices": Turn off and remove unneeded services. By default, many operating systems install auxiliary services that are not critical, such as an FTP server, telnet, and a Web server. These services are avenues of attack. If they are removed, blended threats have less avenues of attack and you have fewer services to maintain through patch updates. If a blended threat exploits one or more network services, disable, or block access to, those services until a patch is applied. Always keep your patch levels up-to-date, especially on computers that host public services and are accessible through the firewall, such as HTTP, FTP, mail, and DNS services. Enforce a password policy. Complex passwords make it difficult to crack password files on compromised computers. This helps to prevent or limit damage when a computer is compromised. Configure your email server to block or remove email that contains file attachments that are commonly used to spread viruses, such as .vbs, .bat, .exe, .pif and .scr files. Isolate infected computers quickly to prevent further compromising your organization. Perform a forensic analysis and restore the computers using trusted media. Train employees not to open attachments unless they are expecting them. Also, do not execute software that is downloaded from the Internet unless it has been scanned for viruses. Simply visiting a compromised Web site can cause infection if certain browser vulnerabilities are not patched. NOTE: These instructions are for all current and recent Symantec antivirus products, including the Symantec AntiVirus and Norton AntiVirus product lines. Update the virus definitions. Run a full system scan, and delete all files that are detected as W32.HLLP.Handy. Restore the infected files from a clean backup if necessary. For details on how to do this, read the following instructions. To update the virus definitions: All virus definitions receive full quality assurance testing by Symantec Security Response before being posted to our servers. There are two ways to obtain the most recent virus definitions: Run LiveUpdate, which is the easiest way to obtain virus definitions. These virus definitions are posted to the LiveUpdate servers once each week (usually Wednesdays) unless there is a major virus outbreak. To determine whether definitions for this threat are available by LiveUpdate, look at the Virus Definitions (LiveUpdate) line at the top of this write-up. Download the definitions using the Intelligent Updater. Intelligent Updater virus definitions are posted on U.S. business days (Monday through Friday). They must be downloaded from the Symantec Security Response Web site and installed manually. To determine whether definitions for this threat are available by the Intelligent Updater, look at the Virus Definitions (Intelligent Updater) line at the top of this write-up. Intelligent Updater virus definitions are available here. For detailed instructions on how to download and install the Intelligent Updater virus definitions from the Symantec Security Response Web site, click here. To scan for and delete the infected files: Start your Symantec antivirus program, and make sure that it is configured to scan all files. Norton AntiVirus consumer products: Read the document How to configure Norton AntiVirus to scan all files. Symantec enterprise antivirus products: Read the document How to verify a Symantec Corporate antivirus product is set to scan All Files. Run a full system scan. If any files are detected as infected with W32.HLLP.Handy, click Delete. Restore the infected files from a clean backup, if necessary.

I've been told now it's a trojan as well. It won't let me delete it at all (the above instructions are useless).