Virus or Software problem?

Dell Inspiron e1505 notebook
August 7, 2009 at 13:12:14
Specs: Windows XP Media Center
My computer crashed a couple weeks ago with a "system recovered from a fatal error" message. It's done it before, but now it doesn't run right.
It will boot up, but freezes at different points with a loud beep after I click the mouse. Sometimes before I can even log in, other times after I've used it for a few minutes. I'm not sure if its a software problem or a virus. I am running McAfee security but it gets an error if I try to run a full virus scan, which leads me to thinks it's a virus.
Any suggestions on how to fix this problem?
I can give more detail about the errors if needed.
Thanks!

Jon

Edit: There are also no system restore points that I can restore to. I've done it before and the computer usually sets default ones, but there are none :\


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#1
August 7, 2009 at 13:50:21
If you are sure it is a virus go to an online virus scanner and check your system that way. Link below.

http://www.kaspersky.com/virusscanner


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#2
August 7, 2009 at 13:51:14
"McAfee security but it gets an error if I try to run a full virus scan"

Might we know the error message???

It might be time to just do a clean install anyway.

Be sure to learn and use best practices to avoid problems on the next install.

"Best Practices", Event viewer, host file, perfmon, antivirus, anti-spyware, Live CD's, backups, Make an autorun.inf folder on all usb drives.


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#3
August 7, 2009 at 14:01:35
The fact that no new system restore files MAY be an indication you are infected.

However there may be other causes for system restore not working.

System restore may be turned off.

Your hard drive may be too full. If that were the case that would cause other problems including a general slow down of the system.

If you can download and install try Ccleaner slim. Run both the cleaner and registry modules. Get Ccleaner slim at the link below.

http://www.ccleaner.com/download/bu...


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Related Solutions

#4
August 8, 2009 at 08:35:10
I ran a Ccleaner slim, which did clear up more space, but that wasn't the problem :\

McAfee finally ran a full scan and quarantined some items, but that didn't help, cuz now it's back to hitting an error that says:
"Scanning has encountered a problem from which it cannot recover.
-Error getting scan progress."

I also tried running the Kaspersky online virus scanner, but it hit an error during the updating part.

Any other suggestions? :)


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#5
August 8, 2009 at 08:39:54
If your virus scanner is up to date then try running it from Safe mode and possibly off line (disconnect network).

Another tool to use would be malwarebytes. Link below.

http://www.malwarebytes.org/


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