Virus /Malware taken over my laptop

Toshiba / Sl10-114
December 26, 2009 at 02:06:02
Specs: Windows xp sp2
Hi Guys,
I am trying to sort out my daughter's boyfriends
laptop Toshiba This maybe 5 yrs old.
He let his anti-virus lapse, and had opened his
fire-wall.
So as you can imagine. it's in a real old mess.
I tried to load ccleaner and regmechanic. but
can't use dvd drive, or task manager. control
panal,kept opening web pages, which wouldn't
load and the anti virus, can't use cmd either. he had on his
laptop.keeps popping up.It won't format C;drive.
How can I take control of my laptop again.
thanks

See More: Virus /Malware taken over my laptop

Report •


#1
December 26, 2009 at 03:13:08
What happens when you boot to the OS CD and try and reinstall the OS? Is there any data on there that he needs? If so, remove the drive, and use a USB adapter connected to another computer to copy the data before reloading the drive.

LIR


Report •

#2
December 26, 2009 at 05:11:18
If it is xp home, try a repair install with another xp home install disc:
http://www.microsoft.com/windowsxp/...
You can't mix & match pro and home.
Once you get it repaired, then do all the virus scans, etc to clean up the PC.

Some HELP in posting on Computing.net plus free progs and instructions Cheers


Report •

#3
December 26, 2009 at 07:23:14
Try a bootable antivirus rescue CD

http://www.techmixer.com/free-boota...


Report •

Related Solutions

#4
December 26, 2009 at 08:52:21
hey jam, those cd's look really impressive! Thanks

Some HELP in posting on Computing.net plus free progs and instructions Cheers


Report •

#5
December 26, 2009 at 09:04:43
"If"... you can boot up - preferably to safe-mode with networking....- then do so. Then disable system-restore option; after-which go to Trend.com and run their freebie Housecall utility. Run a "full" scan there. Once it's finished - anything it may quarantine - delete it. Then reboot again in safe-mode and if all goes well... reboot to normal mode...

If you cannot boot even to safe-mode (with networking) as above then use a Knoppix or Ubuntu CD/DVD (Linux variant on a CD/DVD. Once that boots up then, as above, run a full Trend/Housecall scan. And again if by chance "quarantine" occurs locate/delete its contents... Then reboot system without the CD/DVD and see if it improves.

Once you can boot OK - re-enable firewall (if it's not already - and it ought to be enabled even now); update M$ Windows Defender - and if it's not installed then install it immediately.

Also install avast (avast.com) freebie anti-virus utility; and run a full scan with that too - once you have done the Housecall scan.


Report •

#6
December 26, 2009 at 14:50:38
Hi Guys,
Well I tried a Kaspersky Rescue disc, to cut a long story short the laptop has died on me.;-(. I had been in safe mode tried at 1st to use new kiss anit-virus on the boyfriends desktop, then thought I should have gone straight into Admin desktop,
Would this have being my fault for not going straight into Admin desktop or was the laptop dying anway?
Many thanks for advise given

Report •

#7
December 26, 2009 at 16:14:32
define "my laptop died on me..."?

And what (if any) XP disks do you have? Did you have a recovery disk or set of same; or did you make them when first your received the laptop?


Report •

#8
December 26, 2009 at 18:28:34
you sure it's not your power adaptor?

Some HELP in posting on Computing.net plus free progs and instructions Cheers


Report •

#9
December 27, 2009 at 14:40:00
Hey,
No lights won't boot up nothing dead as a dodo.. not the power adaptor.
I had down-loaded Karpersky Rescue disc and used this. I have a copy of win xp sp2 and had tried to at one stage to see if this would help matters. Maybe I shouldn't have.
How much crap could have got onto this laptop with no firewall or anti-virus?
cheers

Report •

#10
December 27, 2009 at 14:54:15
If no lights.., no sound of fans, drive spinning up etc.. then sumat is seriously wrong with the innards...; and that wouldn't be due to virus/malware etc...?

If you're absolutely sure the psu adapter is OK (checked its volts there/correct?) then one has to seriously consider that there is something physically amiss inside the case?


Report •

#11
December 27, 2009 at 15:11:50
Hi do you have any idea if it's the hdd, or bios or mobo?
It's funny cos I thought I was getting somewhere up until I tried to log into Admin?? that's when it died on me!
no lights no fans nothing.

Thanks for the reply


Report •

#12
December 27, 2009 at 16:44:43
Are you absolutely sure the psu adapter is OK? Also when you press the on button.. perhaps hold it down a second or two longer than you might - as in not just a quick prod... Some laptops have a tendency to fail to start/boot etc. if you don't hold the on button down a wee bit longer... Acer and Toshiba have this issue occasionally; likewise some HP/Compaqs too...

Report •


Ask Question