Viewing .tiff Outlook 2007 attachments

Adobe / Windows picture and fax v...
May 9, 2010 at 07:02:21
Specs: Windows xp
I'm an IT support for a fairly large company. Need assistance with end users viewing .tiff attachments sent either internally or externally and they're trying to open it directly from outlook 2007 which 99% of the time opens by windows picture and fax viewer. They're able to see the first image, but out of the multiple images that the attachment consists of, that's the only image that comes up, when moving the arrows next, they get a random image that they've opened before from attachment they've received that has nothing to do with the .tiff sent. I'm assuming it pulls it from C:\users\userid\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Outlook or some other location. When they "save as" the attachment and view it locally, none of these problems occur. They're able to view them all by selecting right arrow (next) icon in windows picture and fax viewer. I haven't come across any solutions to this issue. Having them save locally is not an option since they should be able to open it directly from the attachment. Someone must have come across such an issue out there, please help. Thx.

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May 9, 2010 at 08:22:02
"...since they should be able to open it directly from the attachment..."

That is a HUGE assumption.

M$ has this to say about it:

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May 9, 2010 at 09:12:34
Thanks for the reply, unfortunately we don't use Windows 2000 Kodak Image Viewer nor plan to do so in the future. Is there anything else that they can do? Will deleting the Temp Internet Files have any affect on it? I appreciate it.

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May 9, 2010 at 09:38:46
Perhaps installing a multi-page TIFF viewer and associating TIFF files to that viewer instead of Picture and Fax Viewer on all those computers... but in "a fairly large company", I would think this could prove unwieldy, at best.

The "Save as..." option may still be the best one.

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May 9, 2010 at 11:45:24
Why not just configure Outlook to show the graphic files in the Outlook window?

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