USB Ports not working - I cannot connect

June 27, 2009 at 02:20:42
Specs: Windows Vista
My computer boots normally, but it doesn't
respond to the keyboard or mouse. It powers
the mouse (it lights up) but it doesn't power
the keyboard. I don't have any other ability to
connect to it as it has no PS2 ports. I can't go
into the BIOS as ... ta da .... no keyboard
connection.

So it loads to the Windows XP start up screen
and then that is as far as it goes.

I have checked the keyboard and mouse and
they are fine.

I have tried every one of the 5 USB ports on
the computer ... again, no difference in result.

What do I do?

Thank you for any help.


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#1
June 27, 2009 at 06:24:07
Contact the Manufacturer's Tech support.

There is nothing to learn from someone who already agrees with you.


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#2
June 27, 2009 at 20:10:47
Try running the repair option from your windows boot cd. If your keyboard and mouse work properly from the boot cd, then it is a software issue and probably a corrupt device driver. Hopefully the windows repair will correct the problem.

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