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Hi,
I just reformatted the drive on this PC because it had ME on it and it wasn't recognizing a new USB printer Canon PIXMA.
After reformatting I did a fresh XP Pro install.
The printer papers said to install the CD first, then connect the printer.
The error came up as USB product not recognized and then it put something into my device manager like PCI device with a ? mark.
Here's the troubleshooting I did:
1- I changed out the ram...no difference
2- I tried the printer on another machine and it was recognized immediately..so that ruled out the printer being defective.
3- I uninstalled the printer drivers, rebooted and then plugged in the printer to try loading the drivers....still did not recognize the USB printer.
4- I checked the USB ports and they were all working fine.One thing is, this PC is NOT connected to the internet. It is used in a non-profit organization for spreadshhets and documents only. There is NO internet connection available.
Would anyone have any insight to this?
ThanksHopefully my advice will help you...Please post back with your results....thanks
install or reinstall the usb drivers. See if on the cannon cd there aren't usb drivers.
Imagine the power if you knew how to internet search
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"I checked the USB ports and they were all working fine."
How did you do that? Do you mean that other USB devices are working?
Have you installed your motherboard drivers after the format/Install?
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wanderer, thanks for your reply...I will check that CD later tonight as I'm at home right now.
max00, Yes I tried other USB devices and they work fine and I also checked in the device manager and it said all is working fine.
Hopefully my advice will help you...Please post back with your results....thanks
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Please keep the replies coming and I'll check out all the suggestions tonight and post back the results. Thanks
Hopefully my advice will help you...Please post back with your results....thanks
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Try installing the HP software/drivers with the printer powered off or disconnected.
I don't know about USB, but I've seen Parallel port HP printers that had to be turned off when the software was installed.
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The error came up as USB product not recognized and then it put something into my device manager like PCI device with a ? mark. sounds like a normal Windows error, not the Canon installation.
Proceed with the Canon Installation CD as instructed, and ignore/dismiss Microsoft error messages.
I will assume that the Canon instructions include not plugging in the printer until the post-installation re-boot.
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Hi Max, Yes, that's how I tried installing the driver "Try installing the HP software/drivers with the printer powered off or disconnected."
justcuz, there were no MS errors when installing the printer.
I' really don't know why the USB is not recognizing the device and then listing it as a PCI device.Hopefully my advice will help you...Please post back with your results....thanks
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OtheHill,
Not sure if I tried that, I'll do it tonight. I spent so many hours on it yesterday I forgot what all I tried.
ThanksHopefully my advice will help you...Please post back with your results....thanks
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In case you haven't yet, try installing with the printer connected but turned off. I would also uninstall the printer software and drivers in between each install try. Getting desperate. :-(
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My computer won't allow me to install my Canon printer using the method described by Canon. I have to do it manually. It's been some time since I reinstalled, but I think this is how I did it.
Connect the printer and power it on. In device manager, right click on the PCI device with the ? (not sure why it's saying PCI, rather than USB), then choose Update driver. You'll have to navigate to the Win XP driver on your installation disk. It can be frustrating finding the right driver on the disk, but the rest of the method is fairly intuitive.
Hope this helps.
Please let us know if you found someone's advice to be helpful.
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thanks guys, I'll try this stuff and post back,
Thanks a lot for the great repliesHopefully my advice will help you...Please post back with your results....thanks
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Good luck XpUser4Real. It would be a shame if after all the people you have helped on this forum, nobody is able to help you.
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Hi all,
I didn't get down to the place with the PC tonight, I'll aim for 2morrow aft and post back...thanks again!Hopefully my advice will help you...Please post back with your results....thanks
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Hi, I finally got to the PC and tried all the above suggestions, nothing worked.
1- The PC recognized the printer in device manager as PCI Simple Communication Controller whih the xclamation mark.
2- When I plugged it in and turned it on it came up as unknown device.All that stuff really puzzled me. I was running short on time tonight so I kept removing it from the device manager and kept trying different things...all of a sudden I finally got the printer to register in the control panel as a USB printer...AMAZING....but when I tried to print a test page it said the printer was off-line and kept appearing at the taskbar as unknown USB device.
To make a long story short, I kept changing settings and finally the printer worked fine. What did I do to fix it? I really don't know, I was just determined not to let this printer defeat me. I changed so many settings and finally it worked. Hopefully it will stay working....touch wood!
I guess the moral of this story is...use determination and keep trying and maybe things will eventually work out.
Thanks a bunch for all the great responses!
Hopefully my advice will help you...Please post back with your results....thanks
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