USB optical mouse slow to respond

June 19, 2009 at 04:33:00
Specs: Windows XP, 3Ghz/1 Gb

Help neeeded my mouse was working fine,then after re-installing windows XP the mouse is now slow to respond and sticks, I have tried 2 other mice and have inserted in the other 7 usb ports I have all my service packs i have un-installed and re-installed the USB drivers but the problem remains

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June 19, 2009 at 07:01:15

Have you installed all the chipset drivers for your Mobo?

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June 19, 2009 at 07:27:03

No added USB drivers are required for WinXP. Chip set drivers are needed as is at least SP2 for USB 2.0 support. Best USB support is found in SP3.

If you didn't install the chip set drivers you may also need to install other drivers as well. Go to the site for you motheboard and download them. Go to the link below and enter the service tag for your computer.

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June 19, 2009 at 07:33:52

I am sure i did install the latest chipset drivers, I am doing so again, I have already applied SP3 will give you an update shortly.

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June 19, 2009 at 07:49:16

I have now installed the latest chipset and bios drivers and the problem still remains

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June 19, 2009 at 08:38:16

Describe what the symptoms are.

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June 19, 2009 at 08:47:27

The mouse randomly freezes whether I am in the middle of doing something on the computer or if it is idle, it is really annoying

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June 19, 2009 at 13:58:01

Check for malware. High CPU usage can cause those symptoms. Try malwarebytes.

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June 20, 2009 at 04:16:08

Okay I re-installed the OS the mouse works fine after re-boot and as soon as i install either SP3 or SP2 the mouse is slow to respond and appears to stick, am not sure what to do as i need SP2 to run alot of programs

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June 20, 2009 at 05:34:16

Are you behind a router and did you install a firewall before going on the net. You may be picking up something right away that has nothing to do with WinXP.

You don't need to install SP2 then SP3. SP3 contains ALL the updates from the begining until the release of SP3.

I suggest you download the distributable version of SP3 and burn it to CDR. Then re-install Windows, drivers, SP3, etc while you are NOT connected to the internet at all. Don't even plug in the NIC cable.

Then if you still have problems with the service packs then you will know for sure it is them.

Are you re-installing using Dell restore disks? Below is a link to download the redistributable version of SP3.

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June 20, 2009 at 05:40:50

I opted to re-install SP3 and the problem remains I will re-install windows again and yes I am using the Dell restore disk

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June 20, 2009 at 06:04:06

The key question is are you connected to the internet when installing SP3? I assume you are using Windows Update.

If you are using Windows Update try using the custom feature and then reviewing the updates to be downloaded.

I recommend that you NOT accept ANY update for your hardware. Either drivers or something else to do with hardware.

If your drivers require updating it is best to get those updates from Dell, or the maker of the hardware.

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June 20, 2009 at 10:10:07

Okay I did everything you suggested made sure that my machhine was not connected to the internet installed all the Dell drivers required, mouse was working smoothly with no problems and as soon as I installed the Service pack mouse has now started playing up again :-S
btw I checked mouse was working after every single driver install

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June 20, 2009 at 17:48:42

Then look at the driver version for the mouse and post it.

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June 21, 2009 at 03:26:31

Mouse driver details below:

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June 21, 2009 at 08:25:22

Are all the mice you tried generic optical mice? Many mice have additional features that can only be accessed by installing dedicated drivers.

For instance I have a Microsoft Intellimouse with wheel and 6 buttons. Because it is MSoft product the special drivers are included in the service packs but are installed. As a result I have 4 listings for the drivers. In evice manager are there any advanced settings listed for your mouse? Things like sample rate?

Also, go to Control panel and open the mouse entry. There may be settings that can fix your issues.

One last thing is to try changing the USB port you are using. Perhaps another device connected to the same controller is causing the problem. Normally TWO USB ports share one controller.

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June 21, 2009 at 14:21:49

They are all Dell mice with a scroll button I have tried all 3 and plugged them into all 8 usb ports on the front and back. I have uninstalled SP3 and now the mouse is working perfectly.

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