I have a USB 2.0 external hard drive. My computer is supposed to be equipped with USB 2.0 ports. However, when I plug my USB 2.0 drive into a port I get the message “A HI-SPEED USB device is plugged into a non-HI-SPEED USB hub” and I have clocked the data transfer speed and have confirmed that it is transferring at the sloooower speed. Everything does seem to work and I was able to format the drive and save data to it, but the speed is not where it should be. In Device manager (devices by type) it says that I have the following Universal Serial Bus controllers USB 2.0 root hub USB mass storage device USB root hub USB root hub USB root hub VIA rev 5 or later USB universal host controller VIA rev 5 or later USB universal host controller VIA rev 5 or later USB universal host controller VIA USB 2.0 enhanced host controller Each device indicates: “This device is working properly.” I have tried to update each hub or controller and it tells me that each has the best driver. From the list above it appears that I have USB 2.0 capability but somehow my drive is choosing the slower transfer rate of USB 1.1. Also, another puzzling thing to me is when I look a the Power section in the properties of the USB 2.0 root hub it tells me there is 6 ports available. What? I only have 4 ports on my computer (2 front and 2 rear). I hope someone can clear this up because I sure would like to utilize the faster speed. Thanks in advance.

Have you Installed SP1 ? Wihtout SP1 XP does not support USB 2.0 I think that's right but I do remember some discussion about this on the Forum Lesley

check out www.usbman.com !

uninstall all the usb devices... it has 4 hubs total listed, 3 being regular this may be part of the problem

Lesley-- Remember my post re USB 2.0? I think that's what you're referring to. I'm running an external drive enclosure with HD on a USB 2.0 PCI card. No SP1 installed. Only thing SP1 has are USB drivers. As long as you install manufacturers drivers for USB 2.0 you're good to go. I think OZ is correct, hopefully Robert's restore system CD has the drivers, though, or he'll be hurting without SP1.

you not only need SP1, but also SP1a to correct glitch in SP1

Thanks To All For You Responses. Problem is fixed... 2 rear ports handled USB 1.1 and USB 2.0 2 front ports (which is where I was plugged in) handle usb 1.1 only. Thanks