|well i got this error report from microsoft ,i did step 1 and i contacted the manufacure havent heard from them yet though appreciate all your input on this issue|
Troubleshoot a problem with a USB driver
You received this message because your universal serial bus (USB) driver has caused a stop error, also called a blue screen error. This type of error means the computer has shut down abruptly to protect itself from potential data corruption or loss.
What is a driver?
A driver is software that allows your computer to communicate with hardware or devices. Without drivers, the hardware you connect to your computer (for example, a video card or a webcam) will not work properly.
The following recommended steps might help you eliminate this problem, or at least reduce its frequency. Try them in the order given. If one step does not solve or reduce the problem, then move on to the next one.
Steps to solve this problem
Adjust your computer's power settings
The following power setting adjustments might help reduce the frequency of this problem.
Disable the USB selective suspend setting:
Click Start, click Control Panel, and then click System.
Click the Hardware tab, and then click Device Manager.
Expand the Universal Serial Bus Controllers node, and then, for each USB Root Hub node, do the following:
Right-click USB Root Hub, and then select Properties.
Click the Power Management tab, uncheck the Allow the computer to turn off this device to save power checkbox, and then click OK.
Turn off power saving mode (non-laptop computers only):
Click Start, click Control Panel, and then click Power Options.
Click the Power schemes dropdown list, select Minimal Power Management, and then click OK.
Check for a system BIOS update for your computer
Several computer manufacturers whose computers exhibit this problem have released BIOS updates to fix this known issue. Contact your computer manufacturer to see if a BIOS update is available for your specific model of computer.
What is the BIOS?
The basic input/output system (BIOS) is software built into a computer that is run when the computer is first turned on. Among other things, this software starts the operating system and supports the transfer of information between hardware devices (such as the keyboard and the monitor).
How do I find my computer manufacturer?
Click Start, click Run, type msinfo32, and then click OK. Your computer manufacturer is listed as the System Manufacturer in the right pane of the System Information window.
Click to go online to see contact information for most computer manufacturers
Download and install the latest updates and drivers for your computer
It is a good idea to periodically check for driver updates for your computer, especially if you have added new hardware recently, like a USB hub or other USB device.
What is a USB hub?
A USB hub is a device featuring multiple universal serial bus (USB) ports. USB ports are narrow, rectangular connection points for connecting USB devices to your computer. A USB hub serves as a port extender or replicator, providing multiple USB ports to operate from one built-in USB connection on your computer. USB hubs can be external devices that plug into a single USB port, or they can be internal devices built into your computer.
To check for driver updates:
Use Windows Update to check for and install updates:
Click to go to the Windows Update website
If Microsoft Update is installed you'll be taken to the Microsoft Update website.
Click Custom to check for available updates.
In the left pane, under Select by Type, click each of the following links to view all available updates:
We recommend you install all High-Priority updates. These updates improve your computer's security and stability.
Select updates for your device and any other updates you want to install, click Review and install updates, and then click Install Updates.
If you recently added a new hardware device to your computer, go online to the manufacturer's website to see if a driver update is available.
If you recently added a new program to your computer, go online to the manufacturer's website to see if an update is available.
Steps to work around this problem
These steps are designed to address a particular problem but might do so by temporarily disabling or removing some functionality on your computer.
Try removing newly added USB devices
If this problem occurred after adding a USB hub or other USB device, consider removing it to see if the problem goes away. If this solves the problem, contact the device's manufacturer for product updates or other recommendations.
Do not disconnect USB devices while the computer is shutting