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unknown virus / runtime error 5

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Name: Andrew
Date: November 11, 2003 at 18:03:54 Pacific
OS: Win XP Pro
CPU/Ram: Pentium III 800 / 768 Meg
Comment:

I believe that I've recently recieved a vuris (worm or trojan), but have had no luck identifying it or removing it. The symptoms are as follows:

IE6 homepage defaults to: http://www.alfa-search.com/home.html, upon startup.

The following programs are running in task manager, which I know are commonly associated with viruses:
lsass.exe
csrss.exe
smss.exe

My 2nd monitor is receiving a signal error and no longer displays (this could possibly be a coincidence, but worth mentioning)

"Runtime Error 5 0040437F" appears in a window immediately after startup, but then never again.

MSupdate.exe and MSupdater.exe were both added to the startup program list (not previously there). I disabled them but nothing seemed to change, and then they even appeared again.

I've run two recent versions of virus check software; Sophos Sweep and BullGuard, but neither found a thing. I also ran AdAware 6 and SpyBot S&D. Both turned up nothing unusual. I also ran a google search for the error and the task manager files, and those associated with viruses (listed above). The runtime error search didn't return examples that seemed to describe what was happening in my situation, and the task manager program file search (coupled with the word 'virus' and the name of the web address corrupting my hompage) didn't return any results.

When I ran the searchs for the task manager programs listed above, I found a lot of viruses associated with them, and making copies in the registry and whatnot, but none of the smyptoms matched mine other than having those files. And I don't have Lady.exe anywhwere on my system, which seems to be the most common culprit for those files.

Any help would be appreciated. I'm willing to try anything at this point. Hopefully it's an easy answer and I've just overlooked something. Thanks.




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Response Number 1
Name: igor4life
Date: November 11, 2003 at 19:18:58 Pacific
Reply:

To tell u the truth i dont know where to begin. if it was me i would format but since its not, what u can do is get norton or another anti virus and also go too http://housecall.trendmicro.com/ and do a scan there also


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Response Number 2
Name: sxshep
Date: November 11, 2003 at 19:20:35 Pacific
Reply:

Andrew

Try following the instructions on This post.
Particularly CWShredder, and if that fails post your Hijack This log on the security forum, lots of help there.

hth
shep


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Response Number 3
Name: Pakri
Date: November 11, 2003 at 21:15:50 Pacific
Reply:

None those 3 executables that you suspect to be associated with viruses aren't what you thought to be. Those are system processes. Following is the explanation for each of the processes.
---------------------
Process File: lsass or lsass.exe
Process Name: Local Security Authority Service
Description: The Windows Local Security Authority Server Process Handles Windows Security Mechanisms.
---------------------
Process File: csrss or csrss.exe
Process Name: Client/Server Runtime Server Subsystem
Description: The Windows Client Server Runtime Subsystem handles Windows and Graphics Functions for all Subsystems
---------------------
Process File: smss or smss.exe
Process Name: Session Manager Subsystem
Description: The Session Manager Subsystem initializes system environment variables, MS-DOS devices names such as LPT1 and COM1, loads the kernel for the Win32 subsystem, and starts the Windows Logon Process
---------------------


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Response Number 4
Name: medicmarc
Date: November 13, 2003 at 18:16:02 Pacific
Reply:

Andrew... If it makes you feel any better, you're not alone! You've described my situation exactly. You can rule Norton Anti-virus and Win doctor as well, both have found/fixed nothing. I too used Spybot and ad-adware with no results. I'll keep checking back and will post any progress. Looks like we're the unlucky victims of something new.

P.S. You can get rid of the anoying Alfa-search problem by changing it in Internet Options, then locking the home page using tweak UI (XP Professional)



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Response Number 5
Name: medicmarc
Date: November 13, 2003 at 19:38:32 Pacific
Reply:

Hey Andrew.

If you haven't tracked it down already Coolwebshredder is the fix for this problem. The url is: http://www.spychecker.com/program/cwshredder.html

You can read all about it at the following url: http://www.computercops.us/postt7405.html


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Response Number 6
Name: mmcmad
Date: November 14, 2003 at 15:46:11 Pacific
Reply:

You are knackered mate.

This is a Trojan that enables the downloading of other Trojans.

Therefore, although it will not harm your machine itself, any other Trojan that is downloaded may well be malicious.

I only say this because it appears that you neither update your virus definitions for whatever AV software you use nor do you run a firewall.

If you use AV software - I use Norton (with up-to-date virus definitions it detects and quarantines this virus) - you should boot into 'safe mode' and run the virus checker. My guess is it will identify 5 files that are affected. Quarantine them, and then go into the quarantine area and delete them. As it appears to simply enable the downloading of other Trojans it does not affect any other file so deleteing is np.

Next step is to install a firewall. I use Zonealarm as it is free, yet very good. This will allow you to block any malicious program trying to access the net, therefore saving you from any further problems - in this case msupdate.exe attempting to download other programs.

Finally, delete you IE cache, history and cookies. Reset your homepage to blank and restart your machine. This should remove the reassigned homepage problem.

The other issues you mention do not appear to be virus related. Making the above fixes may or may not solve these.

If you use AV software make sure it runs constantly in the background, enable the auto definition updater as well. With both this and Zonealarm you will immediately identify the majority of these viruses quickly enough to deal with them before any damage may occur. (Usually 80)


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Response Number 7
Name: Larry Behrens
Date: November 14, 2003 at 19:16:39 Pacific
Reply:

Thanks for the above solution...it worked.
http://www.spychecker.com/program/cwshredder.html


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Response Number 8
Name: Aaron R.
Date: November 15, 2003 at 16:16:29 Pacific
Reply:

Hi Kids
You've all been VERY helpful, and it's such a relief to know that I'm not alone.
I'm running Win2000Pro w/ all recent service pack updates. Also latest and up-to-date Nortan AntiVirus and Firewall. None-the-less, I have the same problem. Can't find it, can't remove it, really hate it. Any suggestions Win2k specific?
Any help will be greatly appreciated!


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Response Number 9
Name: Aaron
Date: November 15, 2003 at 22:02:47 Pacific
Reply:

Hi Again;
I tried a Safe Mode AV Scan w/ Norton AV (updated yesterday) and it did not find the problem. cwshredder
http://www.spychecker.com/program/cwshredder.html
did (Hallaluyah!)
None-the-less, I'm concerned that Norton didn't catch it, and that it got through the Norton firewall in the first place. Any suggestions?
I'll probably submit this to the Win2K forum as well, as it's bound to creep up there to.
Thanks Again


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Response Number 10
Name: gilesshaxted
Date: December 19, 2003 at 10:06:49 Pacific
Reply:

Just to shut up all these you should have known better people,
I too have hadt he very same problem, pissed me off I went and got mozilla firebird instead of IE which it only effects.
I have up to date McAffee and Norton, have scanned with spybot and adaware, done manual searches and deleted many things i thought may be the problem.
This virus whatever it is or was is not findable, it's almost like it is a simple integration with your current software, very odd, i dont know what the runtime error problem actually is but it pops up for me too .. I am going to try that http://www.computercops.us/postt7405.html cure and see what happens.
Rest assured you can tell us about your anti virus and firewall stuff ... but we already have it all .. it got through .. simple as that .. and it isnt malicious it's just DAMNED annoying for any serious computer user.

oh by the way a problem you failed to have picked up on that this one did was that it highlighted words or underlined them on pages with text .. and if you clicked them (they were links) it went to searh sites via goto: 'trave' or whatever the word was


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