|Has this laptop been dropped, or have you spilled liquid on it ? |
You may get a code generated by the program if there is something wrong with the drive, but what you described is not normal. Normally if you get a code, it's normal characters, and the long test should quit at that point.
Try the Seatools CD with another computer, if you can.
If you DO NOT get the same thing happening, then there's nothing wrong with the data on the CD.
By the way, the Seatools disk will be compatible with the most optical drives if it's a CD-R, or a DVD-R when the drive can read DVDs, rather than a CD-RW, DVD-RW, or another type of disk.
You could try
- eject the optical drive's tray, clean off the laser lens on it, when there's no disk on it, with a tissue or soft cloth
- remove the AC adapter connection and the main battery
- remove the hard drive, install it again
- remove the ram, wipe off it's contacts with a tissue or soft cloth, install it again, making sure the notch in the contact edge lines up with the bump in the slot(s).
- restore power to the laptop, try testing the hard drive again.
If you need instructions regarding removing and installing the ram, see the User's guide here under Drivers:
If you can't get through the Seatools test, then I suspect that either there is something wrong with your hard drive or with your laptop otherwise, and you should get a local place that's authourized to do warranty work on Toshiba laptops to analyze what is wrong with it.
If you have data on it you don't want to lose, it can be copied to elsewhere, one way or another, but make sure whoever works on it knows that you want to save that personal data, if possible (that's not normally covered under the warranty).
If it's only the hard drive that is bad, a place authorized to work on Toshiba laptops should be able to get the disks you / they need to re-load the original software installation, but you may have to wait for them to arrive, if they don't have the right ones in stock - meanwhile, they could load Windows 7 from scratch for you, on warranty.
When the new computer doesn't come with Recovery disks, there is almost always a program installed in the original brand name software installation with which you're supposed to make the Recovery disks while Windows and the computer is working properly.