Universal Serial Bus Controller

October 1, 2006 at 04:24:33
Specs: Win XP SP2, Athlon 2.1/1 Gig

I downloaded an update for Windows XP that caused major problems with my Zone Alarm Firewall. I finally gave up and reformatted my computer (not a bad idea every once and awhile anyway!)

Now when I go to Device Manager I find two (2) yellow apostrophes on Universal Serial Bus Controller.

I am not sure what I need to do to correct this problem.

Any and all advice on how to fix would sure be appreciated.

Thanks in advance.


See More: Universal Serial Bus Controller

Report •


#1
October 1, 2006 at 07:05:24

Uninstall them and reboot the system.

BTW, did you install your motherboard's chipset driver as well as all other hardware device drivers & available Windows update?


Report •

#2
October 1, 2006 at 07:48:35

"not a bad idea every once and awhile anyway!"

Oh yeah! I always format & reinstall the OS a couple of times a year...just for the hell of it. NOT!


Report •

#3
October 1, 2006 at 07:54:39

"....I find two (2) yellow apostrophes on Universal Serial Bus Controller."

Windows doesn't have the information built in about what settings to use for those USB controllers. If your mboard has USB 2.0 support, it is often the controllers for that.

"BTW, did you install your motherboard's chipset driver as well as all other hardware device drivers & available Windows update?"

Whenever you run Windows Setup from scratch you load the mboard chipset drivers right after Setup has finished so that Windows has the proper information about the mboard.


Report •

Related Solutions

#4
October 1, 2006 at 12:29:20

Here is my problem. I've got the entire computer functioning except for a post I just made that has to do with Zone Alarm Firwall being recognized.

I got into this reformat and stall I think because of a conflict between my firewall and a Windows Update. I have a student that tells me not to do more than just service pack 2 (which I've done) In the past I've always updated everything.

Please advise as I'm not sure what to do.

Thanks

Hornman02


Report •

#5
October 1, 2006 at 18:30:49

What was wrong with your Windows installation before obviously doesn't apply after you have re-installed Windows from scratch.
Whether you have an older version XP CD that doesn't have SP2 built in and you later update it to SP2, or the XP CD version you have has SP2 built in, an XP SP2 install enables the Windows Firewall by default. If your Zone Alarm version install isn't "smart" enough to turn off the Windows Firewall as part of the installation, the two Firewalls will confict with each other.
Make sure the Windows Firewall is off before you attempt to install Zone Alarm. If Zone Alarm still won't work at the present time with the Windows Firewall off, you will probably have to un-install, re-install Zone Alarm.

I don't use any software firewall at all in Win 98SE, and I only use the one built into Windows in XP. I am connected to a wired router (that connects to an ADSL modem) that like most routers these days has a hardware firewall built into it, and the default settings in the router config for the firewall, and the Windows Firewall in XP, have protected me well enough.
On the other hand, I don't download illegal copies of music or movies or anything else illegal, and that is where much of the crap that attacks your computer comes from.

When I wasn't using a router yet, I did try Zone Alarm years ago and I wasn't impressed. I came across lots of mentions on the web of people having all sorts of problems with it. I ended up using Tiny Personal Firewall instead and had absolutely no problems with it. If you insist on using Zone Alarm, if you have an older version of Zone Alarm you should get the newest version you can to minimize the chances you are gouing to have problems.

If you insist on still using the same version of Zone Alarm, however old it is, if I were you I would permanently turn off Automatic Updates for Windows, and when you manually check for updates on Microsoft Update, disable Zone Alarm before you do so.
Personally, I disable everything in Msconfig- Startup, and my anti-virus program, whenever I use Microsoft Update.


Report •

#6
October 1, 2006 at 19:09:42

Thanks for the response Tubesandwires (Great Name!!)

I do have the most current Zone Alarm and since 2001 it has performed perfectly.

I think it is smart to turn off Augomatic Updates. I will disable Zone Alarm before I check on any updates.

I am going to turn off the Windows Firewall (after uninstalling Zone Alarm) and then reinstall Zone Alarm and see if that would make the difference.

Will keep you posted on what I do. Also want to let you know that I do not download illegal software be it movies, music, computer programs etc. You are right-that is where most of the virus problems come from.

One last question? Should I go back and get the Windows Updates? I've always done it before without a problem but I have seen on this forum that people have had problems with some of the updates.

Really would appreciate your comments and thoughts.


Report •

#7
October 2, 2006 at 07:42:36

"Should I go back and get the Windows Updates? I've always done it before without a problem but I have seen on this forum that people have had problems with some of the updates."

I have used the procedure in the last paragraph of response 5 when loading Updates and haven't had a problem so far, but I have heard of many instances of people having problems reported on this site and elsewhere, especially when they have used Automatic Updates the default way (auto download and auto install) and they haven't done any preparation like I do before loading them. Usually if there is a problem with an update, Microsoft fixes what is wrong with it in a short time, but that doesn't help if you happen to download and install the update before it has been fixed, but I think in many cases the problem is not with the update itself, but with it's interaction with programs that are running at the time it is installed.
I suppose one could still use Automatic Updates as long as it is set to inform you they are available, or have been downloaded automatically and are there on your hard drive ready to be installed and it informs you, so that you can choose to install them when you are ready to do that, rather than have the updates be installed automatically.

If you go to the Update site and install them manually, at least if something goes wrong it is easier to find out which one had the problem. Some updates can be un-installed, some can't - that info is in the release notes for each update.

As a side note, I re-loaded a recent Compaq system using it's factory Recovery Disk set (I had to order it) recently (XP Home SP2 included), and after the disks had been loaded HP said in instructions online to turn off the Windows Firewall, get at least all the Security and Critical updates at Microsoft Update that apply to your system, THEN activate and update the included Norton Internet Security, which has a firewall, anti-spam, and antivirus built into it.


Report •

#8
October 2, 2006 at 08:38:43

How good is the Windows Firewall? I've read some people say it is all that they use. When I have Zone Alarm set as the firewall, I can't access Windows Update. When I turn it off I can.

Some type of permission problem. I know I can pay $2.95 a minute for support but in 10 minutes of support I can just about buy another Firewall.

Do you have any suggestions on an alternate firewall?

I have everything functioning again after my reformat and install except this issue.

Is it possible that by doing all of the updates that the problem that Zone Alarm has now will be corrected?

I've built several computers and have a fairly decent grasp on windows but just not sure how to deal with this.

Thanks again.


Report •

#9
October 2, 2006 at 09:28:04

"How good is the Windows Firewall? I've read some people say it is all that they use."

It's okay, but many don't like it because it is not as easy to customize it's configuration as other Firewalls are. If you aren't going anywhere or downloading anything dangerous, it's fine for many people, even with it's default settings.

" When I have Zone Alarm set as the firewall, I can't access Windows Update. When I turn it off I can."

That fact tells you something. Either Zone Alarm's default settings don't allow Update to do what it normally does, or there is a known problem with using Zone Alarm with the firewall enabled and running Microsoft Update that Zone Alarm and/or Microsoft know about.
If you don't mind disabling Zone Alarm's Firewall before running Microsoft Update, do that. It is extremely unlikely your Zone Alarm Firewall being off would allow something to happen while downloading or installing the updates. If you are leery about that you could enable the Microsoft Firewall (it is much more likely to be compatible with Update) while running Update with Zone Alarm's Firewall disabled, but personally I turn that off too when using Update.

"Do you have any suggestions on an alternate firewall?"

As I have said I used Tiny Personal Firewall, but the version I used was primitive in comparison to other and/or newer ones, and initially you have to decide what to allow access and what not to for many program files - newer firewalls have a lot of that already configured when you start them up.
I don't know if Tiny Personal Firewall has been updated since. It had a feature that was unique at the time for a free firewall - it can be set to check whether a file/program that is accessing the system is authentic, especially useful for malware that renames itself the same as a file that is normally found in Windows.

The free Microsoft anti-adware/anti-trojan
application (it's name escapes me at the moment)has many built in firewall settings related to malware, and it doesn't seem to interfere with Update.
The free AdAware Personal Edition (or whatever - a similar name) has many built in firewall settings related to malware, but it runs only when you execute it/run a scan. On the other hand, it can't interfere with anything when it's not running.
The free SpyBot Search and Destroy (or whatever) has many built in firewall settings related to malware, but it runs all the time by default, and I found it difficult to turn off when you don't want it running.

Other than that, I haven't tried other firewalls.

"Is it possible that by doing all of the updates that the problem that Zone Alarm has now will be corrected?"

Possibly but I wouldn't count on it. An update to Zone Alarm if available is more likely to help but don't count on it.


Report •


Ask Question