Unable to restore using partition HP DV5000

November 24, 2010 at 07:22:43
Specs: Windows XP

Due to a serious spyware and malware infestation i am unable to activate the restore partition on my HP DV5000 laptop. The program will not initialize when running normally. after showing a few failed scripts it says that the system restore is turned off, and asks if i would like to turn it on. after clicking yes it shows another failed script. if i attempt to run the restore from safe mode it says that the system restore is turned off and can only be turned back on when running in normal mode. Help?

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#1
November 24, 2010 at 08:15:33

I think you are confusing system restore with a HP factory restore.

Usually to do the factory restore you access the option during bootup and before you go into the OS.

You do understand the factory restore wipes out everything to the way it was when you first got it?

Answers are only as good as the information you provide.
How to properly post a question:


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#2
November 24, 2010 at 08:28:02

Wanderer is correct. In addition, turning system restore on at this time would not be of any help. That would just create a current restore point, which would be useless.

If you have serious issues that you don't know how to repair you can perform a factory restore. If you need to recover some files prior to doing that there are ways to do that.


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#3
November 24, 2010 at 09:03:17

... the factory recovery function keys should be displayed on the bottom line of your screen @ bootup.

... try holding-in the <F10> <key> after power button

... or tapping <Alt> <F10> @ bootup

.


... edit/(whoops <Alt> <F10> for Acer see #12)

... Posting is provided "AS IS" with no warranties
http://img132.imageshack.us/img132/...
Grrrr... ...im


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Related Solutions

#4
November 24, 2010 at 09:38:39

i did have my terminology mixed up. i am trying to restore the system to factory. i have nothing important on the system that i need to keep, so I am just trying to do a factory restore and wipe the system clean.

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#5
November 24, 2010 at 09:44:34

Then follow #3 above.

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#6
November 24, 2010 at 10:02:53

i tried holding f10 at bootup and that brings me to the BIOS screen. I didnt see anything that pertained to a restore. during startup the HP logo is not on the screen long enough for me to be able to see which button to press, and i dont have the manual here with me at home. any other possibilities?

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#7
November 24, 2010 at 10:09:10

mavis posted two possible options. Read again.

Tap the pause/ break key or the scroll Lock key to freeze the screen. Hit any key to restart.


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#8
November 24, 2010 at 11:03:44

i both ways he described. both pressing f10 and holding alt and f10. both just brought me to the bios screen. i did see what the screen said during bootup. escape to change boot order, F10 to enter setup, and F12 to boot from LAN.

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#9
November 24, 2010 at 13:27:00

Try F11 at start up instead of F10.

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#10
November 24, 2010 at 13:36:47

tried F11. No dice.

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#11
November 24, 2010 at 13:40:17

Are you the original owner of the laptop? The restore partition may have been wiped off.

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#12
November 24, 2010 at 14:29:53

... beg your pudding!

... [press] the power button to start the HP. Press and hold the <F11> <key> to launch the HP Recovery Manager from the recovery partition.

... in windows, Start>All Programs>HP Tools>HP PC System Recovery.

... might be handy to create the cd/dvd from same source.

.

... (whoops <Alt> <F10> for Acer)

... Posting is provided "AS IS" with no warranties
http://img132.imageshack.us/img132/...
Grrrr... ...im


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#13
November 28, 2010 at 16:27:45

i tried holding f11 during startup and it didnt do anything. i dont have an HP tools folder in all programs, or a system recovery program with that name. in accesories>system tools i do have a program called system restore. i am unsure if activating the program will create the store point where i am now, which would be useless.

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#14
November 28, 2010 at 16:35:49

i just tried the system restore app. unfortunately i never created a restore point. does this mean that there is no way to restore the computer without recovery disks? or that there is still a recovery partition available?

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#15
November 29, 2010 at 01:16:03

... click "start" run (type) diskmgmt.msc [press enter]

... does it show more than one partition there, if so what is it called?

.

... Posting is provided "AS IS" with no warranties
http://img132.imageshack.us/img132/...
Grrrr... ...im


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#16
December 4, 2010 at 10:45:01

as far as i can tell it is only showing one partition on the hard drive. it says disk type partition, and has a max capacity of 74.54 Gb. it also says that is the main partition. i am not sure if there is another partition that i am failing to see though.

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#17
December 4, 2010 at 11:24:59

When the computer first boots you should see some hardware information. What is the information displayed for the hard drive.

The 74.54 is the proper capacity for an 80GB hard drive. If that is what you think you have then the hard drive may not have a restore partition.

It appears that model may have shipped with various capacity drives. That said, there are currently two laptops on ebay that have 80GB drives.

It also appears that model shipped with WinXP installed.


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#18
December 4, 2010 at 13:32:59

Try ordering a set of recovery disks

http://h10010.www1.hp.com/ewfrf/wc/...

A thank you would be nice, if I have helped.


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