Unable To Re-Install WORD

August 11, 2010 at 13:41:42
Specs: Windows XP SP 3, 1.43GB
I bought a refurbished computer 11 months ago and installed Word 2000 from a CD with no problem. A week ago my computer went down due to a virus, I had a mobile computer service pick it up. They cleaned up everything and it's working again but Word is gone. I tried to re-install it and get this message--This installation could not be opened. Contact the application vendor to verify that this is a valid windows installer package-- All of my Word documents that I created are showing up under Wordpad but the format has changed. My husbands invoices have things missing on them and lines across the page making them unusable. Can anyone tell me if there is a way to fix this? Do I need to buy a newer version of Word or will the same thing happen? The mobile service that I used seems to be too busy to help me now that they have their money. Thanks to anyone who can help me figure this out.

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August 11, 2010 at 16:17:36
Firstly, Word 2000 should run fine on XP (as you previously found). As Word is either corrupted or missing, XP has associated documents with WordPad - which is why they look all wrong. It is unlikely that there is any problem with the document files themselves.

Best guess is that the Virus screwed things up, although maybe Word got messed up during repair. Whatever, it might prove tricky to sort out.

Firstly go to Control Panel/Add-Remove programs and make sure there is no entry still existing for Microsoft Office. If so uninstall it and try your CD once more.
If there is no entry there, see next post for method to remove it.

Another possibility is that Windows Installer is corrupted. You could try downloading the latest version and installing it from the link on this page:

If none of this works and nobody comes along with any other ideas, you could consider "Open Office" which is free. Here's the link:
Its "Writer" is very similar to Word and you can set it to open MS doc files and also save to them. Same goes for their Excel equivalent (Calc).

Short of reformat, the above is about all I can offer.

Long Range Golfer

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August 11, 2010 at 17:15:51

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