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unable to install printer thru net
Name: tonyme7 Date: September 18, 2008 at 11:59:10 Pacific OS: win xp CPU/Ram: p4 1gb Product: ibm lenovo t60
Comment:
when trying to add a printer thru the print wizard there is nothing to select under use the following port and create a new port is greyed out
Name: guapo Date: September 18, 2008 at 12:25:55 Pacific
Reply:
Don't use the wizard. Start the install with the CD and it should search for online printers.
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Response Number 2
Name: tonyme7 Date: September 18, 2008 at 13:32:31 Pacific
Reply:
the printers are on a network so ussually to install we either go directly to the print server. but for this printer it has to be installed by using add printer. but use the following port is blank and create a new port is blank. The only thing that has changed is that sp3 has been installed after 500+ users this is the only instance i have seen regarding this issue
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Response Number 3
Name: Jennifer SUMN Date: September 18, 2008 at 13:34:19 Pacific
Reply:
If it's a network printer, you don't select a port. Select Network printer, then proceed through the wizard. If you know the path of the printer (server\sharename) type that in the middle box after selecting that radio button.
Or, are you trying to add a printer using a TCP/IP port?
"So won’t you give this man his wings What a shame To have to beg you to see We’re not all the same What a shame" - Shinedown
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Response Number 4
Name: tonyme7 Date: September 18, 2008 at 13:41:08 Pacific
Reply:
select as a local printer
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Response Number 5
Name: Jennifer SUMN Date: September 18, 2008 at 13:43:31 Pacific
Reply:
tony, you didn't answer my question. Please post a screen shot.
"So won’t you give this man his wings What a shame To have to beg you to see We’re not all the same What a shame" - Shinedown
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Response Number 6
Name: tonyme7 Date: September 18, 2008 at 14:32:38 Pacific
Reply:
i'm trying to add the printer thru the tcp/ip port but that option "create a new port" is greyed out plus the option above to use the following port is blank.
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Response Number 7
Name: Jennifer SUMN Date: September 18, 2008 at 17:33:53 Pacific
Reply:
Is the radio button also greyed out?
"So won’t you give this man his wings What a shame To have to beg you to see We’re not all the same What a shame" - Shinedown
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Response Number 8
Name: tonyme7 Date: September 19, 2008 at 09:00:47 Pacific
Reply:
yes
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Response Number 9
Name: Jennifer SUMN Date: September 19, 2008 at 13:45:25 Pacific
Reply:
This is a long-shot but might there be a GPO preventing you from adding local printers?
"So won’t you give this man his wings What a shame To have to beg you to see We’re not all the same What a shame" - Shinedown
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Response Number 10
Name: tonyme7 Date: September 22, 2008 at 14:25:05 Pacific
Reply:
everyone here has the same gpo unless part of a different group. the gpo is administered thru a script.
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