Please help me disinfect my computer from the virus Trojan.Win32.Pakes.cdw Kaspersky beeps at file C:\Windows\system32\asap.dll It cannot be disinfected or deleted... What can I do? Thank you, Ivan

Why is Kaspersky unable to clean this if it detects it? If you just ran the online version and it didn't clean anything, then post a new msg with the log it generated asking for assistance at manually removing them. J. j e r u v y a t y a h o o d o t c o m

I ran an installed copy of Kaspersky. As to why it cannot clean the file, I don't know. I contacted Kaspersky, and someone told me that I should be able to remove the file if I boot in safe mode. Well, it didn't work. They have not been helpful at all; if their software detects a possible Trojan file, it should be able to remove it as well. If this isn't resolved, I am not going to purchase a license extension, obviously. Thank you, Ivan

Then don't. The virus name you give is provided by F-Secure and not Kaspersky so I was a bit confused as to how you've determined this. Please perform this online scan: [B][URL=http://support.f-secure.com/enu/home/ols3.shtml]F-Secure Online Scanner [/URL][/B] The online scanner is on the bottom right of the page. Follow the directions in the F-Secure page for proper Installation. [*] You may receive an alert on the address bar at this point to install the ActiveX control. [*] Click on that alert and then click "[b][i]Insall ActiveX component[/i][/b]". [*] Read the license agreement and click "[b]Accept[/b]". [*] Click "[b]Full System Scan[/b]" to download the scanning components and begin scan and cleaning. [*] When the scan completes, click the "[b][i]I want to decide item by item[/i][/b]" button. [*] For each item found, Select "[b]Disinfect[/b]" and click "[b]Next[/b]". [*] When done, click the "[b]Show Report[/b]" button, then copy and paste the entire report into your next reply. J. j e r u v y a t y a h o o d o t c o m

Did you turn off System Restore before you entered Safe Mode and run the Kaspersky scan? If you did not do this the trojan / virus is still hiding in the System Restore point files...

try use a different anti-virus program on safe mode as well.

You need a trojan remover: http://www.simplysup.com/ And make sure to do as Wombat suggested...turn off System Restore, then run the program. When you're sure your PC is virus free, re-eanble System Restore again