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Trojan virus removal help!
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Original Message
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Name: apollon
Date: April 21, 2008 at 20:56:31 Pacific
Subject: Trojan virus removal help!OS: XPCPU/Ram: 1 GBModel/Manufacturer: Vaio |
Comment: Please help me disinfect my computer from the virus Trojan.Win32.Pakes.cdw Kaspersky beeps at file C:\Windows\system32\asap.dll It cannot be disinfected or deleted... What can I do? Thank you,Ivan
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Response Number 1
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Name: Jeruvy
Date: April 21, 2008 at 21:08:46 Pacific
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Reply: (edit)Why is Kaspersky unable to clean this if it detects it? If you just ran the online version and it didn't clean anything, then post a new msg with the log it generated asking for assistance at manually removing them. J. j e r u v y a t y a h o o d o t c o m
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Response Number 2
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Name: apollon
Date: April 21, 2008 at 21:34:08 Pacific
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Reply: (edit)I ran an installed copy of Kaspersky. As to why it cannot clean the file, I don't know. I contacted Kaspersky, and someone told me that I should be able to remove the file if I boot in safe mode. Well, it didn't work. They have not been helpful at all; if their software detects a possible Trojan file, it should be able to remove it as well. If this isn't resolved, I am not going to purchase a license extension, obviously. Thank you,Ivan
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Response Number 3
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Name: Jeruvy
Date: April 21, 2008 at 21:38:58 Pacific
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Reply: (edit)Then don't. The virus name you give is provided by F-Secure and not Kaspersky so I was a bit confused as to how you've determined this. Please perform this online scan: [B][URL=http://support.f-secure.com/enu/home/ols3.shtml]F-Secure Online Scanner [/URL][/B] The online scanner is on the bottom right of the page. Follow the directions in the F-Secure page for proper Installation. [*] You may receive an alert on the address bar at this point to install the ActiveX control. [*] Click on that alert and then click "[b][i]Insall ActiveX component[/i][/b]". [*] Read the license agreement and click "[b]Accept[/b]". [*] Click "[b]Full System Scan[/b]" to download the scanning components and begin scan and cleaning. [*] When the scan completes, click the "[b][i]I want to decide item by item[/i][/b]" button. [*] For each item found, Select "[b]Disinfect[/b]" and click "[b]Next[/b]". [*] When done, click the "[b]Show Report[/b]" button, then copy and paste the entire report into your next reply. J. j e r u v y a t y a h o o d o t c o m
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Response Number 4
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Name: Wombat
Date: April 21, 2008 at 22:12:22 Pacific
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Reply: (edit)Did you turn off System Restore before you entered Safe Mode and run the Kaspersky scan? If you did not do this the trojan / virus is still hiding in the System Restore point files...
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Response Number 7
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Name: jefro
Date: April 22, 2008 at 14:39:44 Pacific
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Reply: (edit)I'd suggest a clean install from known good media. Use best practices to avoid this in the future. "Best Practices", Event viewer, host file, perfmon, are in my top 10
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Response Number 8
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Name: apollon
Date: April 22, 2008 at 15:52:17 Pacific
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Reply: (edit)Hello everyone, Thank you for your helpful comments. I did disable System Restore and used Trojan Remover as suggested; the file was deleted after a triple system boot. Thanks again! Thank you,Ivan
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