Please help me disinfect my computer from the virus Trojan.Win32.Pakes.cdw

Kaspersky beeps at file C:\Windows\system32\asap.dll

It cannot be disinfected or deleted... What can I do?

Thank you,

Ivan

Why is Kaspersky unable to clean this if it detects it?

If you just ran the online version and it didn't clean anything, then post a new msg with the log it generated asking for assistance at manually removing them.

J.
j e r u v y a t y a h o o d o t c o m

I ran an installed copy of Kaspersky. As to why it cannot clean the file, I don't know. I contacted Kaspersky, and someone told me that I should be able to remove the file if I boot in safe mode. Well, it didn't work. They have not been helpful at all; if their software detects a possible Trojan file, it should be able to remove it as well. If this isn't resolved, I am not going to purchase a license extension, obviously.

Thank you,

Ivan

Then don't. The virus name you give is provided by F-Secure and not Kaspersky so I was a bit confused as to how you've determined this.

Please perform this online scan: [B][URL=http://support.f-secure.com/enu/home/ols3.shtml]F-Secure Online Scanner [/URL][/B]

The online scanner is on the bottom right of the page.
Follow the directions in the F-Secure page for proper Installation.

[*] You may receive an alert on the address bar at this point to install the ActiveX control.
[*] Click on that alert and then click "[b][i]Insall ActiveX component[/i][/b]".
[*] Read the license agreement and click "[b]Accept[/b]".
[*] Click "[b]Full System Scan[/b]" to download the scanning components and begin scan and cleaning.
[*] When the scan completes, click the "[b][i]I want to decide item by item[/i][/b]" button.
[*] For each item found, Select "[b]Disinfect[/b]" and click "[b]Next[/b]".
[*] When done, click the "[b]Show Report[/b]" button, then copy and paste the entire report into your next reply.

J.
j e r u v y a t y a h o o d o t c o m

Did you turn off System Restore before you entered Safe Mode and run the Kaspersky scan?

If you did not do this the trojan / virus is still hiding in the System Restore point files...

try use a different anti-virus program on safe mode as well.

You need a trojan remover:

http://www.simplysup.com/

And make sure to do as Wombat suggested...turn off System Restore, then run the program. When you're sure your PC is virus free, re-eanble System Restore again

I'd suggest a clean install from known good media. Use best practices to avoid this in the future.

"Best Practices", Event viewer, host file, perfmon, are in my top 10

Hello everyone,

Thank you for your helpful comments. I did disable System Restore and used Trojan Remover as suggested; the file was deleted after a triple system boot.

Thanks again!

Thank you,

Ivan