Tried to load IE8 computer and hung

Mesh DESKTOP
February 2, 2009 at 15:10:19
Specs: Windows XP home, AMD Athlon 64X2 Dual
For some reason a few days ago I lost IE7 which was inconvenient but as I use Firefox I put up with it. A friend suggested installing IE8 but part way through the computer hung indefinitely with the message "Setting up personalised settings for Browser Customization". Using Ctr alt del I could only get to use any program through Task Manager including Firefox. Everything else has disappeared.

In safe mode everything seems to be there but System Restore does not work.

I have lots of software I want to keep as well as files. Is it possible to repair a problem of this magnitude please?

Ray


See More: Tried to load IE8 computer and hung

Report •


#1
February 2, 2009 at 15:18:57
Installing IE8 was a bad move. It's still a beta & is known to have problems. I wouldn't listen to that friend anymore if I was you.

Uninstall IE8 & if you were having problems with IE7, uninstall that too...that will roll you back to IE6. Before reinstalling IE7, do a thorough cleaning of your system (temp files, registry, etc) & reboot.


Report •

#2
February 2, 2009 at 15:29:57
Thanks for that advice. Are you suggesting removing those programs in safe mode which is the only mode I can get into? I also thought I'd read somewhere you couldn't uninstall IE7.

As an aside I tried to repair windows but as it defaults to IE it would not work.

I always use programs like crap cleaner and defrags so my system is clean if it ever was infected.

Ray


Report •

#3
February 2, 2009 at 15:38:36
If you originally had IE6 and then upgraded to IE7 it should be listed under Add/remove progams in Control Panel.

Report •

Related Solutions

#4
February 2, 2009 at 18:32:17
I think Service Pack 3 comes into play as to what version you can roll IE back to. If you had 7 installed and then installed SP3 you won't be able to rollback to IE6 if memory serves me. http://support.microsoft.com/kb/950719

I would be sure to create a restore point, uninstall whichever IE is showing in add/remove programs or service pack 3.

Silence is golden but duct tape is silver


Report •

#5
February 3, 2009 at 11:10:09
I do have Windows XP Service Pack 3 installed and I also have Internet Explorer 7 on the add/delete programs list.

The issue is the missing Desktop, no icons or anything after having tried to install Internet Explorer8. I've deleted that but still get the same message so I can only start in safe mode as I'm in now.

I wondered whether the problem is IE or in fact Windows?

Do you think I might try Windows repair with the disk as I understand that the Desktop is part of Windows?

Ray


Report •

#6
February 3, 2009 at 11:26:18
I do have Windows XP Service Pack 3 installed ...

I really hate to be the bearer of a very bad news. QUOTED from a blog posted by the team responsible for the development & release of IE8 RC1:

Windows XP SP3 and IE8 RC1 will become permanent. You will still be able to upgrade to later IE8 builds as they become available, but you won’t be able to uninstall them.

The only way to undo this mess is to format & reinstall XP.

Curious, where did you get IE8 RC1? You won't have been able to download it from M$ site because the option is very OS-specific.

i_Xp/VistaUser


Report •

#7
February 3, 2009 at 11:31:11
I overlooked asking you qnother question. When you first tried to install IE8 RC1 did you ever encountered the following error message and then overrode it?

Internet Explorer 8 could not be installed

i_Xp/VistaUser


Report •

#8
February 3, 2009 at 11:45:35
I downloaded the installer package IE8.RC3-Setup-Full.msi from Torrent Pond using Firefox then ran it.

The program seemed to be well under way until it hung indefinitely with the message "Setting up personalised settings for Browser Customization".

I might have to transfer all my files, music, programs onto my backup hard drive then do as you say i.e. re-format and re-install.

I suppose another option is to use the Mesh XP Home SP2 recovery disk that came with the computer as it has a backup (on a partition I think) though I know it's three years old. If I save all the files I needed to then it would just return me to it's original state from which I would just have to update all the software.

It's a bit scary!

Ray


Report •

#9
February 3, 2009 at 11:58:22
Yes use the Recovery CD. There is a catch-22 attached to the use of recovery cds. As long as you haven't altered the partition geometry by adding a new partition, it will work just fine.

And as an FYI the last time I played with Torrents was during Windows 95 days. It screwed up my fully functioning machine and I have stayed away from it ever since.

i_Xp/VistaUser


Report •

#10
February 3, 2009 at 13:57:22
Thanks for the advice.

Ray


Report •


Ask Question