TRAP 00000006 Exception

Dell / DIMENSION 2400
April 5, 2009 at 08:43:45
Specs: Microsoft Windows XP Professional, 2.392 GHz / 766 MB
Hello, this problem has been going on for a while now. I have tried numerous Google searches and nothing has worked so far.

Okay, the problem is that when I turn my computer on, I get the following error message after the DELL splash screen:

TRAP 00000006 exception TR=0028 cr0=0000000011, cr2=00000000, cr3=000000000 GDT limit=03ff base=00017000 idt limit=07ff base=00017400 CS:eip=0008:08000000 ss:esp=0010:00061fec errcode=0000 flags=000100012 nocy nozr intdis down trapdis eax=0000110c ebx0003001d5 ecx=00001660 cdx=534d0030 ds-0010 es=0010 edi=00350000 exi=00051db6 ebp=00061ff0 cr0=00000011 fs=0030 gs=0000

I have a wireless desktop and that is plugged into the USB port on my computer, so there is nothing plugged into the PS/2 spots. I don't get this error message when I start the computer with a PS/2 keyboard plugged into my computer. I have tried a lot of things, including flashing my BIOS, resetting my BIOS by unplugging my computer and taking out the battery on the MOBO, and calling up Microsoft (It is a Microsoft wireless desktop) and them declaring my keyboard as defective, so they send me a new one (See my part about Microsoft in this post) and it still doesn't work, and I also tried plugging them into different USB ports, including unplugging from the back to the front.

Sometimes, the error message doesn't come up but I don't know why. Any help would be greatly appreciated! I can quite remember when this started or what I did to my computer for this to start, so sorry! If you need any more help, please tell me. Thanks!

Will
Free Computer Help: http://www.william234.co.nr/
"Sorry for ranting. I seem to do that a lot!" -ME


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#1
April 5, 2009 at 09:14:55
So, the problem lies with a Microsoft Wireless set? And if you use PS/2 KB/ mouse you have no issues? Do you USB ports work with other hardware?

If so, I would guess the problem is some compatibility issue with the wireless software. I would quit using it.

In all honesty, I gave up on wireless KB/mice years ago. More trouble than they are worth.


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#2
April 5, 2009 at 09:42:14
I don't know if it is the wireless set because I have tried two and gotten the same thing. If the PS/2 keyboard is plugged in AS WELL AS the wireless keyboard, then it works.

Will
Free Computer Help: http://www.william234.co.nr/
"Sorry for ranting. I seem to do that a lot!" -ME


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#3
April 15, 2009 at 08:51:41
Does anybody have any help? I have also heard something about the NTLDR file (or something like that) is missing and I need to fix that, but I don't know how.

Will
Free Computer Help: http://www.william234.co.nr/
"Sorry for ranting. I seem to do that a lot!" -ME


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Related Solutions

#4
April 15, 2009 at 10:02:43
The link below is from Microsoft for Win2000 but should apply to WinXP as well.

http://support.microsoft.com/kb/329903


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#5
April 16, 2009 at 06:03:38
I have seen that before, but for some reason, the Repair option doesn't show on my Windows XP disk...

Will
Free Computer Help: http://www.william234.co.nr/
"Sorry for ranting. I seem to do that a lot!" -ME


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#6
April 16, 2009 at 06:24:23
You evidently are not following the correct procedure. Read the instructions in the link below that are specific for WinXP. Once in the recovery console you can find a list of available commands by typing "help".

http://support.microsoft.com/kb/307654


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#7
April 19, 2009 at 11:33:13
I had to install it for it to work, so now I am trying to do that now!

Will
Free Computer Help: http://www.william234.co.nr/
"Sorry for ranting. I seem to do that a lot!" -ME


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#8
April 19, 2009 at 11:37:23
You don't need to install it in order to use it. You boot to your WinXP CD. Look further down the page. The excerpt below is from the link above under "how to use"

If you cannot start your computer, you can run the Recovery Console from the Microsoft Windows XP startup disks or the Windows XP CD-ROM. This article describes how to perform this task.


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#9
April 19, 2009 at 13:00:44
Okay, I ran recovery and did everything listed in the first article, word for word, and it all completed without a hitch, but I am still getting the error message. Just thinking about it, my on board video card is physically destroyed (Don't know how, but that's why I have this computer...). Would that possibly be the cause of the problem? Could something on it be hitting something else therefore making it not work? If I remove the parts that are broken, would it fix it? I would have to take apart my entire computer to do so, though.

Will
Free Computer Help: http://www.william234.co.nr/
"Sorry for ranting. I seem to do that a lot!" -ME


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#10
April 19, 2009 at 13:09:57
Have you attempted to boot into Safe Mode by tapping F8 at start up?

You can't remove the integrated video. It is part of the motherboard. That shouldn't matter anyway if you are using an add in card and have the monitor connected to the add in card.

On another note, do you really think you should be offering help by means of a website at this point in your learning curve?


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#11
April 20, 2009 at 06:22:34
I have attempted to boot into safe mode, but I cannot without the PS/2 keyboard plugged into the computer. The wireless doesn't work unless that one is plugged into it, even in the BIOS and such.

I heard somewhere also that this error could be associated with a hardware failure. The integrated video card, the plug is actually broken off of the motherboard, and I was wondering if a piece of metal from the detached plug would cause that problem. By "Remove It" I meant pull the plug out after taking off the little panel in the back. That way there was no chance of a wire hitting something else.

Also, I had a bad stick of RAM in my computer a while ago that took me a while to detect. Would that of caused any damage to my computer that would cause this problem?

Finally, about the website, it just started as a simple project that I wanted to do, build my own web server, and it kind of went from there. It really isn't so much of "Computer Help" as it is a couple of tutorials on how to do things like clean out your computer, make screen shots, remove viruses, etc...

William


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