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Toshiba Satellite A215-S5824

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Name: seaviewcircle
Date: March 17, 2008 at 07:53:04 Pacific
OS: XP Pro
CPU/Ram: AMD Athlon 64x2, Dual-Cor
Product: Toshiba Satellite A215-S5
Comment:

I have a Toshiba Satellite A215-S5824 that came with Vista, the scourge of the earth; as well as AMD Athlon 64x2, Dual-Core Processor TK-57 1.90 GHz, 896 MB of RAM.

Before attempting to downgrade to XP Pro, I asked Toshiba tech support where I could get xp drivers to which they quite rudely replied that they do not support other operating systems. I was able to find a complete list of drivers for the A210 at www.notebook-drivers.com.

I was able to get everything to work smoothly except audio. In Control Panel/Sounds & Audio Devices it simply states that there is "NO AUDIO DEVICE" with all options greyed out.

Also in the DEVICE MANAGER there is one apparant problem listed only as "Other Devices... PCI DEVICE"

I have installed, un-installed, and re-installed a number of versions of the RealTek High Definition Audio drivers, to no avail.

Under SOUND, VIDEO AND GAME CONTROLLERS in the DEVICE MANAGER is listed as follows (without yellow exclamation) "AUDIO CODECS, LEGACY AUDIO DRIVERS, LEGACY VIDEO CAPTURE DEVICES, MEDIA CONTROL DEVICES, VIDEO CODECS".

Could the LEGACY AUDIO DRIVERS have something to do with this? I see no information anywhere else (including Toshiba provided info) about LEGACY.

I hope I have provided enough information. I am so frustrated and would be eternally grateful for any assistance offered.



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Response Number 1
Name: Curt R
Date: March 17, 2008 at 08:48:15 Pacific
Reply:

Go to Toshiba's web site. Look up the model laptop you have. Once you get on the main page for it, you should have links available for "downloads" which should include drivers etc.

At least, 3 or so yr's back when I used to fix Toshiba's, drivers were available.


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Response Number 2
Name: Bakers
Date: March 17, 2008 at 09:20:04 Pacific
Reply:

http://www.csd.toshiba.com/cgi-bin/...

The Vista Package listed at the above address actually includes the W2K/XP WDM Drivers......................


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Response Number 3
Name: XpUser
Date: March 17, 2008 at 09:32:51 Pacific
Reply:

Curt R wrote Go to Toshiba's web site..

Don't bother going there to seek drivers for XP. It will only waste your time.

The Windows Vista Downgrade Rights POSTED on Toshiba web site stated the following:

Downgrade rights ONLY applies to machines that comes pre-installed with Windows Vista Ultimate and Windows Vista Business. Other versions of Windows Vista does not apply.

BTW the instigator of this rule is M$ not Toshiba. Toshiba (and other major OEM system builders) had no choice but to follow the rules set forth by Redmond as conditions for preinstalling Windows operating system. In other word who would buy computers with no software preloaded?

i_Xp/VistaUser


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Response Number 4
Name: OtheHill
Date: March 17, 2008 at 10:31:37 Pacific
Reply:

I am still confused as to why people buy any OEM computer with Vista pre-installed when they really want to run WinXP.

Some drivers do not even exist. HD realtek sound drivers for instance are problematic.

I suggest you just learn to live with Vista.

"I was able to find a complete list of drivers for the A210 at www.notebook-drivers.com". Are are sure those drivers will be fully compatible.


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Response Number 5
Name: seaviewcircle
Date: March 17, 2008 at 11:07:37 Pacific
Reply:

OtheHill... The reason "people buy any OEM computer with Vista pre-installed when they really want to run WinXP" is the same reason people like myself drive a 1990 Corsica and not a 2008 Honda - we cannot afford to be picky. This was $400 compared to the $700-800 I could have paid for a Dell if that whole lottery thing had panned out ;)

Aside from that - thank you all for trying to help. I will keep working on it and eventually figure it out.


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Response Number 6
Name: OtheHill
Date: March 17, 2008 at 11:38:37 Pacific
Reply:

Could I ask where and when you bought that laptop for $400?

I have looked around and even on eBay the best price I found was more than that. Actually it appears that a laptop with similiar specs and sold with WinXP home from Dell if similiar in price to the pricing I find for the unit you have.

Additionally, you need to count the cost of WinXP in the mix.

I didn't shp further but I do know at least one other brand of laptop that can be purchased with WinXP pre-installed.


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Response Number 7
Name: OtheHill
Date: March 17, 2008 at 12:04:33 Pacific
Reply:

Try using SIW.exe to determine more details on the sound chip. Realtek makes literally hundreds of different sound chips. Realtek has many different chip models listed on thier site but you need additional info on what your have. I am not sure SIW will yield anything more than you have. I have a Readtek HD chip on my desktop system and SIW DOES give additional info. At any rate SIW.exe is a really neat utility. Find it below. Get the standalone version.

http://www.gtopala.com/siw-download...


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Response Number 8
Name: seaviewcircle
Date: March 17, 2008 at 13:17:26 Pacific
Reply:

OtheHill - I got it at Best Buy on sale a few weeks ago (when I looked at their site yesterday, they didn't have this model anymore). Living on student loans and spending so much time on campus at my age, I couldn't pass it up but kind of wish I had now. :(
Aside from Vista it seems like a pretty good machine. I have always been a Dell user in the past so I'm not accustomed to having problems. I couldn't find anything from them less than $700.00. I probably just picked the wrong days to price them.
I did try the SIW program - good thing to have - but it doesn't show the card or driver either.
A lot of info about the Legacy though. Do you know if that is just some standard unrelated windows driver?
My son is doing some Realtek research for me now too - maybe he will have some luck where I haven't.
Thanks :)


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Response Number 9
Name: OtheHill
Date: March 17, 2008 at 13:57:16 Pacific
Reply:

Did you expand the hardware list and then expand the sound. Play with SIW a bit and you will find more info. My realtek gives me over 50 lines of details. Click the plus signs on the left to expand each level.


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Response Number 10
Name: seaviewcircle
Date: March 17, 2008 at 14:16:05 Pacific
Reply:

Hardware expanded nothing appears audio related... so... devices expanded the only thing is "Sound, video and game contollers" which contains the following:

Media Control Devices
Legacy Video Capture Devices
Video Codecs
Audio Codecs
Legacy Audio Drivers

I looked at the individual info for each of those and found nothing realtek related.

Weird - or maybe not. I think I am losing brain cells by the minute.

I appreciate the time you are spending trying to help me :) :) :)


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Response Number 11
Name: seaviewcircle
Date: March 17, 2008 at 14:27:47 Pacific
Reply:

When I look at the specs page (why I didn't do that before I don't know) it provides details about the other aspects of the machine but not the audio - so now I wonder if it is even a realtek to begin with.

http://www.csd.toshiba.com/cgi-bin/...

I don't have much experience with integrated stuff so maybe that's normal.


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Response Number 12
Name: Bakers
Date: March 17, 2008 at 14:31:47 Pacific
Reply:

I gave you a link in an earlier response, the VISTA Sound/Audio Package includes the XP WDM Drivers. Yes it is REALTEK Hi Def Audio!!


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Response Number 13
Name: seaviewcircle
Date: March 17, 2008 at 14:48:59 Pacific
Reply:

Bakers - I have installed/uninstalled/reinstalled the driver from that very link - same results as all others - a whole lot of nothing.

Thank you though... I do appreciate the help :)


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Response Number 14
Name: Bakers
Date: March 17, 2008 at 15:10:43 Pacific
Reply:

Have you updated to the latest chipset drivers, plus all Windows Updates ??


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Response Number 15
Name: seaviewcircle
Date: March 17, 2008 at 15:27:15 Pacific
Reply:

Yep - did that first thing.


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Response Number 16
Name: OtheHill
Date: March 17, 2008 at 15:31:28 Pacific
Reply:

seaview

Did you try using SIW as I described? To verify you are performing the same operation as I described, try on other litings. Not all items are new in the list. SIW should yield some info on some things, even if not the Realtek chip.

A few months ago there was another person with I think the same hardware you have. They eventually got some of the features of the sound chip working but not all. Hopefully you will have better luck.


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Response Number 17
Name: seaviewcircle
Date: March 17, 2008 at 15:53:36 Pacific
Reply:

OtheHill - I have expanded everything in SIW and I'm just not seeing anything that looks relevant aside from what I mentioned in response number 10. I probably just don't know what I am looking for.

I feel more stupid with each click. It must be time to take a break. Too bad I don't drink anymore ;)


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Response Number 18
Name: OtheHill
Date: March 17, 2008 at 16:18:10 Pacific
Reply:

After opening SIW expand Devices, under Hardware. Then expand Sound, video and game controllers. Then double click on the Realtek listing. You should then get a bunch of information to use at the Realtek site to help identify the exact chip. If that chip is being used in any desktop MBoard there may be a driver available for WinXP.


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Response Number 19
Name: seaviewcircle
Date: March 17, 2008 at 17:37:49 Pacific
Reply:

In SIW there is not a Realtek listing under Sound, video and game controllers. Only these...

Media Control Devices
Legacy Video Capture Devices
Video Codecs
Audio Codecs
Legacy Audio Drivers


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Response Number 20
Name: OtheHill
Date: March 17, 2008 at 17:57:24 Pacific
Reply:

Try Media Control Devices.


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Response Number 21
Name: seaviewcircle
Date: March 17, 2008 at 18:01:06 Pacific
Reply:

Media Control Devices has nothing else under it (no plus sign - just the little speaker icon) and the info page on the right hand side says this stuff...

Property Value
Device ID ROOT\MEDIA\MS_MMMCI
Status 0x0180000b Started
Problem 0x00000000 (0)
Service audstub
Capabilities 0x00000000
Config Flags 0x00000000
Class MEDIA
Manufacturer (Standard system devices)
Hardware IDs MS_MMMCI
Class GUID {4D36E96C-E325-11CE-BFC1-08002BE10318}
Enumerator name ROOT
Description Media Control Devices
Driver {4D36E96C-E325-11CE-BFC1-08002BE10318}\0000
Physical Object Name \Device\00000023
Install State 0x00000000
Device Configuration File c:\windows\inf\wave.inf
Used File C:\WINDOWS\system32\DRIVERS\audstub.sys
InfPath wave.inf
InfSection MS_MMMCI
InfSectionExt .NT
ProviderName Microsoft
DriverDateData 00 80 62 C5 C0 01 C1 01
DriverDate 7-1-2001
DriverVersion 5.1.2535.0
MatchingDeviceId ms_mmmci
DriverDesc Media Control Devices

Class MEDIA
Sound, video and game controllers
Installer32 MmSys.Cpl,MediaClassInstaller
EnumPropPages32 MmSys.Cpl,MediaPropPageProvider
TroubleShooter-0 hcp://help/tshoot/tssound.htm
Icon 3004


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Response Number 22
Name: OtheHill
Date: March 17, 2008 at 19:13:44 Pacific
Reply:

seaview

I located the detailed spec for your exact model of laptop from Toshiba. They don't list anything for a sound chip. How did you determine you have a Realtek chip?


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Response Number 23
Name: seaviewcircle
Date: March 17, 2008 at 19:38:33 Pacific
Reply:

It's on the list of vista driver downloads for this model on the toshiba website.

So if not Realtek, then what kind of driver am I needing? Any ideas?

I feel like a dope.


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Response Number 24
Name: OtheHill
Date: March 17, 2008 at 19:58:19 Pacific
Reply:

I don't know the answer to that question. Below is the link to the Toshiba site. Click on the detailed specs at the left side and download them to your desktop.

http://www.csd.toshiba.com/cgi-bin/...


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Response Number 25
Name: OtheHill
Date: March 17, 2008 at 20:50:36 Pacific
Reply:

The chipset is an AMD M690V

That chipset has the sound integrated into it. Below is a link.

http://www.amd.com/us-en/Processors...

Note under Multiple Display Features

Integrated HD Audio controller for HDMI audio data *
However the asterisk indicates - * Not applicable to the AMD M690V

So, there is another chipset aboard the MBoard that may handle the sound, network, modem. Etc.

For whatever reason, Toshiba didn’t see fit to give any details.

You may be able to gather some information by looking at the manual or the drivers might give a hint.


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Response Number 26
Name: OtheHill
Date: March 18, 2008 at 06:41:08 Pacific
Reply:

seaview

Bakers is correct that you do have a Realtek audio chip. I don't know if the link Bakers provided is the correct driver of not. It may be that you need to use the upgrade driver option or you may need a different driver. I did find something on the Realtek site that may help. Link is below.
edit

There are two driver files that appear to be applicable. I suggest you look at the Read Me file prior to attempting any install. The second less obvious file is the ATI file.

http://www.realtek.com.tw/downloads...


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Response Number 27
Name: vtech
Date: March 19, 2008 at 11:02:29 Pacific
Reply:

Everyone talks about software this, chipset that. Maybe the BIOS portion is disabled.


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Response Number 28
Name: Denisr
Date: May 24, 2008 at 11:51:14 Pacific
Reply:

Hello, I have the same laptop and I also want to go back to XP. Where did you get the Xp drivers for the video, lan and other devices??? That help would be greatly appreciated


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