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Toshiba Satelite

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Name: Nic217
Date: May 15, 2008 at 22:37:39 Pacific
OS: Windows XP
CPU/Ram: ?
Product: Toshiba Satelite
Comment:

ok this might get a little complicating... my girlfriend was on her laptop and it was freezing so she tried to hit control alt delete to restart, it wasnt working so she just turned the computer off with the button.. when she tried to turn the computer back on it would say toshiba then it would just be a black screen for about 3 minutes then it would say resuming windows and stop less than halfway through and said there were errors or something lie that and to put in the original setup disk... i dont really know what the original setup disk is the only disk that came with the computer are restore disks.. so i thought maybe repair with a XP disk, well that didnt work and now after i tried that the computer boots up, says toshiba then over and over again it says this..

intel UNDI, PXE-2.0 (build 082)
Copyright (C) 1997-2000 Intel Corporation

For Realtek RTL8139(A/B/C)/RTL8130 PCI Fast Ethernet Controller v2.12 (010425)
PXE-E61: Media test failure, check cable
PXE-M0F: Exiting PXE ROM.


ok, the ethernet controller is where the network wire gets plugged in.. but we havent had a wire plugged into that in months, we been getting internet with a aircard, no wire is ever plugged in there anymore... but anyway i plugged a wire in and started the computer and its pretty much the same message just says something a little bit different...

ok, and i can hit f2 when the computer is starting and i get to the PhoenixBIOS Setup.. and in there it says i have no hard disk...

a couple problems that are really aggravating.. any help is much appreciated



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Response Number 1
Name: Nic217
Date: May 15, 2008 at 23:37:38 Pacific
Reply:

i forgot to mention... i do not have a xp disk i borrowed one from a friend... we do have restore disks, so i tried to restore and the disks dont work...


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Response Number 2
Name: Tubesandwires
Date: May 16, 2008 at 11:49:05 Pacific
Reply:

"...so i thought maybe repair with a XP disk, well that didnt work...."

"....so i tried to restore and the disks dont work."

That's useless information on it's own -
you need to tell us the details of what you did and what happened.

I don't think your problem has anything to do with the ethernet adapter. I think it just happened to be the last thing recognized before the PXE-E61 error.

When I search with:
PXE-E61: Media test failure, check cable

I get lots of "hits".

This one is more helpful than most:

http://www.dellcommunity.com/suppor...

Going by your other symptoms, if the suggestions at that link don't help, you probably either have a poor connection to the hard drive, or the hard drive is failing.

To rule out a poor connection to the hard drive, such as from the laptop being jarred or dropped...
- remove the AC adapter and the main battery
- open the access to where the hard drive is, and make sure it's connection to the computer is okay and is properly seated. If you can see the make and model of the hard drive write it down.
- while you're at it, open the access to where the ram is and make sure the ram is properly seated in it's slot(s).
- install the main battery, and the AC adapter if you like
- try the computer.

If there is no change in the laptop's behavior, the hard drive may be failing.

The following only applies if you DO NOT have a Toshiba hard drive (there are no manufacturer's diagnostics for them):

Check your hard drive with the manufacturer's diagnostics.
See the latter part of response 1 in this:
http://www.computing.net/windows95/...

(thanks to Dan Penny for this link:)
Hard Drive Diagnostics Tools and Utilities
http://www.tacktech.com/display.cfm...

If you don't have a floppy drive, you can get a CD image diagnostic utility from most hard drive manufacturer's web sites, but obviously you would need to make a burned CD, preferably a CD-R for best compatibilty, on another computer if you need to.
.....

The single Recovery CD that may have come with the computer is probably useless if the hard drive is defective - the second partition on the hard drive must have the data on it as it was when she first got the computer - unchanged, intact, and undamaged - and the Recovery CD must be able to access it.
If she or you made a set of Recovery CDs like you're supposed to when the computer was working fine, you can restore all the original software that came with the computer to a properly working hard drive.


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Response Number 3
Name: rrlyon
Date: May 16, 2008 at 14:21:06 Pacific
Reply:

The ethernet prompt is because the system does not see a hard drive install or bootable cd in the drive so the next boot device is the network adapter. Toshiba laptops typically have the ethernet in the boot by default, but you do not see it listed since the first thing it looks for and normally finds is the hard drive. Depending on the model you need to select the boot device when starting since the DVD drive is not the first device (another default setting).

Knowing the model would help since I spend most of the day working on different Toshiba models.

Richard


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Response Number 4
Name: Nic217
Date: May 16, 2008 at 15:14:24 Pacific
Reply:

satellite 1115-s103...

and my restore disks dont work, they dont look damaged but they act like they are, i cant get past the 2nd step, it restarts itself


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Response Number 5
Name: aegis
Date: May 16, 2008 at 16:36:35 Pacific
Reply:

The hard drive might have died. Run the Recovery Console from the XP install CD that you have and try chkdsk.


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Response Number 6
Name: Nic217
Date: May 16, 2008 at 18:40:20 Pacific
Reply:

when i run the windows cd i get to where it says press (r) to repair... i press (r) and it says i have problems with my hard drive and it cannot continue. .


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Response Number 7
Name: aegis
Date: May 16, 2008 at 21:19:51 Pacific
Reply:

I think you better get a diagnostic from the hard drive manufacturer's web site, and check to see if it's still in warranty.


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Response Number 8
Name: Nic217
Date: May 16, 2008 at 22:00:03 Pacific
Reply:

so if the hard drive is fixed the other problems will fix also? im trying to open then computer to see if the hard drive is connected tightly but i cant figure out how to open this thing, i took all the screws out but it wont open, i dont want to break it...


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Response Number 9
Name: Tubesandwires
Date: May 17, 2008 at 09:11:23 Pacific
Reply:

"so if the hard drive is fixed the other problems will fix also?"

Probably.

"im trying to open then computer to see if the hard drive is connected tightly but i cant figure out how to open this thing, i took all the screws out but it wont open, i dont want to break it..."

The Users guide is here, but i don't see any info about that in it:
http://www.csd.toshiba.com/cgi-bin/...

rrylon / Richard, or another Toshiba user, should be able to help you about that.

It does have....
Memory slot cover page 47
How to properly remove and install ram - the following pages
T-shooting memory problems page 176

Replacement / Upgrade of hard disk drives.....
(not much help):
http://askiris.toshiba.com/ToshibaS...


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Response Number 10
Name: Dumbob
Date: May 17, 2008 at 18:09:17 Pacific
Reply:

Nic217

Try this link, found it via google search "change HDD TYoshiba 1115 s-103"
Other hits also but this has good pictures..

http://dimension6.googlepages.com/t...

Looks like Toshiba likes to make things difficult. My Satellite Pro requires less than 5 minutes to change HDD's..Guess that's progress??

There is nothing to learn from someone who already agrees with you.


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Response Number 11
Name: crazyboi2281
Date: August 1, 2008 at 14:52:45 Pacific
Reply:

I'm having the same problem as Nic217, same exact message. I have an Acer Aspire. I have been able to get the laptop to work by inserting the Ethernet cable when the message about the PXE-E61 comes up. After inserting the cable the message changes...don't remember what it is but at the end it says "DHCP..." I then unplug the cable, turn off the laptop using the power button. Then, I wait for a couple of seconds and then turn it back on. It's a hit or miss, but i just repeat the process until it boots up to windows. Haven't found a solution to it though. I have to use the ethernet cable the way i do in order for the laptop to work. I'll post if i can find a solution.


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Response Number 12
Name: Tubesandwires
Date: August 2, 2008 at 08:00:58 Pacific
Reply:

crazyboi 2281

See the info at the first link in response 2, etc., in this thread.

Network cables are not hot swappable like USB cables are. You should not be unplugging them or plugging them in while the computer is running - it is possible you could damage your network adapter chipset circuits by doing so.


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Response Number 13
Name: crazyboi2281
Date: August 9, 2008 at 20:14:21 Pacific
Reply:

Thanks Tubesandwires, I've stopped doing that because it was too much of a hassel. The laptop that I have is an Acer Aspire 5100-3583, bought it from someone for $124 because they were having this problem of their laptop. The way i get the laptop to go the Windows now is to go through BIOS and Enabling Boot Menu. When I turn on the laptop and do NOT do anything, i get the message mentioned on the first post. If i go into BIOS, it doesn't recognize the Hard drive the DVD drive. What i do now, is like i said, i Enabled the Boot Menu and when i turn on the laptop, i press F12 on my laptop to enter the Boot Menu. 70% of the time it won't recognize the HD and DVD drive but i just repeat the process until it shows the HD and DVD drive and then i just select the Hard drive and I'm off to windows. After that, the laptop works fine. I was thinking the HD is not properly seated but checked multiple times and it snug in there. Is there another way to fix this problem? Here is the details of my situation: The Hard Drive and DVD drive are ok, well seated, but 70% of the time, the laptop doesn't recognize it, when turning on Normally it shows the message on the 1st post. If anybody had this problem and found a solution, please let me know, thanks!


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Response Number 14
Name: Tubesandwires
Date: August 10, 2008 at 08:00:07 Pacific
Reply:

I really don't have anything other than what I've already pointed to or suggested to tell you.
The info at the first link in response 2 seems to be the most comprehensive.

The only things I can add are details you may not be aware of.
- Some networking adapters have a chip with ROM (read only memory) data on it, a.k.a. boot rom - that is like a bios for the chipset that allows the computer to boot merely by the networking chipset being accessed when certain commands are used - in most cases you do not want to have the computer's bios read that ROM - the info at the first link in response 2 tells you to disable that feature.
- lots of bioses will not try to boot other devices in the boot order list if certain earlier / higher devices on the list do not boot the device or the computer - that certainly can apply to a situation where you have more than one hard drive or more than one optical drive - that may apply to this situation too - removing the network adapter and it's chipset from the boot order may allow the hard drive to boot normally.

In any case, test the hard drive with the manufacturer's diagnostics - if a hard drive is in the earlier stages of failing, it is common for it to be detected sometimes, sometimes not.
Laptop drives tend to become defective and fail sooner than desktop drives do.

In that case, if you use a bootable CD with the diagnostics on it, an optical drive needs to be before / above the hard drive in the boot order in your bios Setup.
.....

If it is possible the previous owner tried flashing the computer's bios, or if you are not sure whether he or she did that, or if you're just not sure whether settings in the bios Setup are messed up, you should load bios defaults in the bios Setup, and then make any needed changes after that if necessary.
If the bios was flashed....
You MUST do this (or Clear the CMOS by moving a jumper on the mboard) in order to make sure the bios update is fully accepted by the mboard's bios - otherwise, the contents of the Cmos part of the bios and what you see in the bios Setup may not match the bios version, and your settings in the bios Setup may not work properly.
If there is the choice to load Optimal defaults, use that - the bios should automatically use suitable settings for your situation.


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